House Cleaning reviews in Mountain View, California

Merry Maids gave me a great experience! They came to clean my home the day of, within a couple hours from when I called in fact. They were professional from start to finish and I can tell they put great effort into doing a job well done. I am incredibly pleased with the service and they made it clear that if I wasn't they offered to come back and fix anything free of charge. Needless to say they don't need to come back, my home looks and smells spectacular. I would be happy to use them again!

Two very pleasant women arrived on time with pleasant friendly greetings. The room was cleaned efficiently and well done. Thanks to them! 5 stars

From start to finish, Lizbeth and Natalia were absolutely amazing. My apartment hasn't been this clean since the day I moved in. I truly appreciate their efficiency and thoroughness. I'm extremely satisfied with the service, and I will definitely be a repeat customer of Merry Maids of Mountain View.

I have been a customer of Merry Maids for 9 years. They are excellent. Their teams are professional, consistent, conscientious and very hard working. A special thank you to Asminda and Natalia for their efforts and cheerfulness every single time they come here! The company is responsive and easy to work with. I have occasionally had to cancel or switch days and they always accommodate me with no issues. I recommend Merry Maids unequivocally.

Lizbeth and Diana were very professional and courteous. They did an amassing job at cleaning my townhome. They were on time, and very detailed at cleaning everything I requested. To make it even better, a supervisor from Merry Maids came in person to see that their job was well done. I was very impressed by the high standards of this company. I highly recommend Merry Maids. You will not be disappointed.

The ladies that work for Merry Maids are really good at what they do. They did such a wonderful job on my house, they work great together as a team and wasted no time in getting the job done in a timely fashion. Thanks again Merry Maids.

I have used their service twice now, monthly, and I’m very pleased! My house doesn’t get very dirty, but the deep cleaning always feels overwhelming after a while. It’s really nice to come home to a sparkling clean house after working all day.

Well trained. Very punctual and always meets my expectations. They also have software that text me when they are arriving and when they leave. It’s important to my wife and I that the people that clean our home are employees of the company. Merry Maids even provides our cleaners with health insurance!

Josefina and Margarita did a beautiful job of cleaning our home. They were friendly, professional and worked with great skill and efficiency. I will definitely ask them to come back.

Lizbeth and Diana were efficient and super helpful in helping me keep my place clean and tidy with my five year old. I really appreciate the little touches they did during cleaning such as fluffing and organizing the couch blankets and pillows as well as leaving the soap bottles in an organized fashion in the bathrooms. Thank you for a job well done. I will definitely be using this service frequently!

Margarita and Otelia did a great job with the cleaning. Arrived on time, professional and did a thorough cleaning.

Margarita and her team managed to get soap gum off of one of our tubs that had been stuck there for years. We had tried 1 million cleaning products and nothing worked. They just saved our tub!

These ladies were professional, courteous and superb workers. Additionally, the staff manning the office were equally charming and helpfu.

The house was clean, neat, and fresh-smelling when we came back from our walks after our team arrived and found Elvira and Maria had left us a green and white bouquet clipped from some of the trees and shrubs growing in our front yard. Highly recommended – they do a great job and they do it fast, and I always see something to make me smile when I come back in (e.g., see photo).

I've been using this service for the past 3 years and can confidently recommend it, especially for families with children. I often schedule cleanings before big gatherings, and the team consistently ensures our home is fresh, tidy, and welcoming for guests.

My team, Elvira and Susy, are always polite, respectful toward both children and elderly family members, and very accommodating. They do their best to work around our schedule, communicate any changes in advance, and follow the agreed cleaning plan. They also remember our household preferences, which I really appreciate.

Overall, this is a reliable and professional service that has made a meaningful difference in our daily life.

Terrible Experience - Don't Waste Your Time

I wish I could give zero stars. What a disaster from start to finish.
So I booked them for a house cleaning at $95/hour, which already felt pretty steep, but whatever. At first they're like "yeah no problem, we can get you scheduled within 2 days!" Great, right? Wrong.

Then they call back - oh sorry, cleaner's out, how about 2 weeks from now? Then it changes again to 3 days.

The scheduling was a joke. They give you a 3-hour window when they might show up. Who has time to sit around for 3 hours waiting? They promise to give you a specific time the day before, but even then it's still an hour-long window.

But here's where it gets really ridiculous. Day of the cleaning, I miss a call from them. I call back literally 10 minutes later and they say everything's fine, no problem. Then a few hours later, another call - "oh the cleaner is out, so we can't come today. BUT if you want, we can send two cleaners and you just pay double!"
Are you kidding me??

What kind of business operates like this? Save yourself the money and frustration and go with literally any other cleaning service. There are tons in the area that actually know how to run a business.

Thank you for making my move out cleaning so easy, especially the shower cabin in the master bedroom! The team of two arrived on time at 9am and when they left at 12pm everything sparkled. Greatly appreciated.

I decided to get Merry Maids for my wife because with 3 kids, 2 dogs, and everything going on in our lives, she was completely overwhelmed. I try to help by cooking, but I’ll be honest—I make a mess of the kitchen.

Now we have Merry Maids come biweekly, and the difference is incredible. After the team comes, the kitchen sparkles, the floors have no grease on them, and the whole house is dust-free. The bathrooms—especially with 3 boys—are back under control.

There is no way we could keep up with it on our own without spending all night every weekday or all day Saturday cleaning. This has taken a huge weight off her shoulders and given us one less thing on our plate.

She is super happy, and that alone makes it worth it. The teams are fantastic, and they work with our busy schedule to make sure our home is ready for the new week.

I know it sounds cliché, but I can’t say enough good things about our Merry Maids.

Good Job Carmen

They were reckless in how they used bleach in our bathroom damaged our bathroom mats which they did not replace or provide replacement value.

They did a fascinating job. They arrived on-time, cleaned everything really quick and asked no extra fees. My place was a huge mess and they transformed it into a shining clean place in two hours :)