HVAC reviews in Northridge, California

We were left with a broken AC unit that was causing water damage to our home, so we needed a reliable and trustworthy service provider who could handle the situation quickly and fairly.

American AC Heat and Plumbing delivered on all fronts. They presented us with various service plans and financing options, and both Alex and Brent took the time to answer our questions thoroughly and explain their recommendations in detail. We appreciated their transparency and honesty about what was needed and why.

Our installation team - including Miguel, Maynor, Alex, and Scott - were efficient, hardworking, and respectful. They went above and beyond by laying down tarps, wearing shoe covers, and vacuuming the workspace before leaving. Their professionalism and attention to detail were impressive.

Throughout the process, we felt comfortable trusting them and appreciated their efforts to keep us informed about what was happening with our new system. Overall, we were extremely satisfied with the service we received and would definitely use American AC Heat and Plumbing again.

I called American to arrange an inspection of my air conditioning unit and they got me booked within three days. The technician arrived on time, sending a text when he was on his way, which is more than most services do. Christopher Osorto showed up smiling and was very friendly and professional, explaining everything clearly as he inspected the system over about 2 hours. He took pictures of what he did, showed me how it works, gave suggestions for improvement, cleaned and serviced my unit. It's clear that American genuinely cares about their customers - they're family-owned and it shows. I was impressed by their professionalism, affordability, and attention to detail.

Alex did an outstanding job reconditioning both my central heating and A/C units. He came across as extremely professional, very friendly, and clearly knowledgeable about his work. Although this was my first experience with the company, I had a great impression and will definitely be using them again - specifically, I'll request Alex for future services. My new water heater is next on the schedule.

American AC is top-notch. Their technician, Jamie Jara, consistently shows up with a positive attitude, efficiently diagnoses and fixes our plumbing problems.

Jonathan's interaction from start to finish was overwhelmingly positive. He presented himself professionally and maintained a courteous demeanor throughout our conversation. During the assessment, he provided regular updates on the progress of the "tune-up" service I had requested. His inspection was thorough and informative, allowing me to better understand the condition and functionality of my HVAC unit. The concise report he provided was supplemented with digital photos, which were incredibly helpful in visualizing the results. Overall, I was extremely satisfied with the level of service Jonathan delivered.

We've been consistently impressed with American AC Heat/Plumbing's service. They visit twice annually to inspect our HVAC system, clean air filters, and offer advance notice if any issues arise with the furnace or AC. The most recent call was no exception - Ramiro provided top-notch attention, explaining his actions in a clear manner. His professionalism is evident in his dedication to the job. It's reassuring to know that pride comes through in his work.

The technician arrived on schedule, meticulous about cleanliness throughout the job. They were courteous and worked with efficiency. Before starting, they outlined their plan and shared findings, offering guidance for upcoming maintenance needs. Overall, I was pleased with the service provided.

Jonathan Miller did an excellent job. He was friendly, knowledgeable, and explained everything he did step by step. The technician showed us images of his work, which helped us understand the process. Unlike some other companies, Jonathan didn't try to upsell us on unnecessary services. We signed up for their club, which costs $19.95 a month, and comes with two tune-ups per year - we chose this option because it's more cost-effective than regular maintenance visits that would add another $150 to our bill. With the club, there's no need to schedule appointments ourselves every six months. Overall, we're very satisfied with Jonathan's service and highly recommend him.

Great service from American AC - very helpful and knowledgeable staff who explained everything clearly and answered all my questions.

Great service all around, thanks for the help. Worked with Stephen Swenson who was very cooperative and Jonathan Miller who explained things clearly when setting up extra work. Both were friendly and welcoming - big thanks from us!

I'm extremely dissatisfied with my experience with American AC, which is why I won't be using them again for any future AC needs. When my system stopped working last week, I reached out to the contact number we'd previously used several times to schedule a technician. Unfortunately, no one received my texts and it took a whole week without air conditioning before I decided to call them.

When I spoke with someone on the phone, they claimed not to have any record of my previous messages. However, after providing the exact number I'd been texting, they confirmed that they had indeed received them and apologized for not following up sooner. At this point, I requested cancellation of our annual $20 membership, which was handled professionally by the representative on the phone.

Since then, I've obtained a quote from another company to repair or replace my AC unit. Given the multiple issues with my previous system and American AC's inability to resolve them, it seems they were more focused on patching up problems rather than addressing the root causes.

The team is highly skilled and efficient, with a great attitude. They're speedy, approachable, and genuinely pleasant to interact with – a big thanks for their service.

These service providers are excellent. Frank Ramirez did a thorough job assessing my failing equipment, providing accurate and unbiased opinions. He worked efficiently and openly with me. When it became clear that replacement was necessary, Brent Meier assisted in selecting the ideal system at a reasonable cost and had it installed promptly. With over a decade of experience, they've consistently delivered top-notch service, exceeding expectations every time.

Edward & Ben truly listened to our concerns about our mid century ranch style home, understanding its unique challenges. Their professionalism impressed us greatly. We now have a new heating and air conditioning system that consistently keeps our home comfortable. The entire American AC Heating & Plumbing team exceeded our expectations - they're top-notch!

I had a disappointing experience with American AC Heat Plumbing. When I used their Tune-Up service, the estimate for repairs and maintenance was way off. The technician suggested a monthly membership fee that seemed excessive to me, so I politely declined.

Fast forward two months, and I discovered unauthorized monthly charges on my credit card from American Complete Home SE. I reached out to American AC Heat Plumbing, but they only refunded one month's charge initially. After a second call, the issue was finally resolved, and I received a full refund via email without any explanation or apology.

Initially, I thought it was just a simple mistake, but now I'm questioning the company's reliability. The attached photos show the original estimates for their services, which seemed suspiciously inflated with membership fees. It's best to research prices from other companies before committing to their services.

We hired this service for a new AC installation at our apartment and was pleased with the work. The technicians, led by Carlos, were courteous and expertly handled the job without any issues.

I've been dealing with Bernardino's for around 5 years now. Their AC issues were a hassle, but Carlos Argueta was an absolute gem - extremely kind and helpful. This company definitely gets it right!

I called Jim at Bernadino's Air when my AC stopped working and they sent someone over the next day. The technician, Ignacio, assessed the issue, laid out my options, and warned that a part for an older unit (around 30 years old) might take up to four weeks to arrive. Luckily, Jim found a genuine Carrier part locally and fixed it within days. Ignacio was professional, knowledgeable, and explained everything as he worked. It took a bit longer than expected, but he was diligent in getting the job right. The service was fair-priced and honest - I'm grateful for their help and recommend Bernadino's Air to anyone who needs reliable air conditioning.

Carlos Argueta arrived promptly and was courteous and professional throughout the visit. He thoroughly explained the necessary work, making for a seamless and satisfactory experience.

Good service, quality work, and a guarantee. The staff were very professional. It's a solid choice for A/C needs. Highly recommended, especially for those looking for reliable service like the team at Justine and Samantha.

Great service. Bernardino's accommodated our request for HVAC maintenance in just three days after we contacted them. Appreciated the quick response.