Appliance Repair reviews in Oceanside, California

Thank you for repairing my double oven. Oven working perfect.

The technician was super friendly and knew his work. He diagnosed the fridge fast. Our refrigerator is working good.

Thanks god he fixed it the same day. We had just gone grocery shopping and the fridge was full.

The dryer drum repair technician replaced a worn bearing and the machine runs smoothly and dries clothes faster than before

The dryer repair service near me fixed a heating element issue and now clothes dry completely in one cycle without any strange smells

The microwave completely stopped heating food. I contacted a microwave repair company and they quickly fixed the magnetron. It heats evenly now and works as it should.

The oven was not reaching the right temperature and meals were coming out undercooked. Professional oven repair identified the faulty sensor and replaced it. Baking has been consistent ever since.

Dimitri V came on time, assessed my dryer, and fixed it in good timing! He was professional and answered all my questions. I am very happy with the work & the time!

Pavel Panov did a great job. I highly recommend him him.I recommend him for my friends and family.

Pavel Panov came in with a wonderful sense of professionalism and immediately got to work on our dishwasher. He swiftly resolved the issue, and to our surprise, he even took the time to help fix our vent as well. His kindness truly stood out as he shared valuable tips on how to maintain everything and was so generous to leave his contact information in case we had any questions. We really appreciated his support and expertise during a stressful time.

Great service and company, Russell, the repair gentleman was professional, polite, and very efficent in completing the job. He was in and out in about 45 minutes to an1 hour.

DO NOT USE! LAST MINUTE CANCELLATIONS. NO RETURNED CALLS. OVER A WEEK WAIT FOR RESCHEDULE. ZERO CUSTOMER SERVICE. Had a scheduled repair for dryer. Cancelled less than an hour prior due to technician emergency.
Refused to expedite reschedule until 10 days later. Requests for information with promised call backs never received. Cancelled reschedule appointment day of and after repeated requests never got a call from supervisor. NOT the first time they have No Showed or cancelled. They are warranty assigned so no choice for me but if you have a choice do NOT use them.

8/11 Had issues with our appliances and contacted our home warranty, hubs saw the appliance company that our home warranty first selected hubs said "bad reviews" do not send - find another one. Warranty company suggests Axis Appliance, took a "quick" glance via Google review – had 4 star rating – book them - UGH- MISTAKE!

8/14 tech comes out by the name of Andrei.
Issues:

1) one of the BURNERs on the stove was not working - did a quick "on/off" look; then moved on to the next;

2) "HOOD" over the microwave that blocks the exhaust; looked at it then moved on to the next;

3) DISHWASHER - 2 lights blinking; spent some time looking through it - even running it on diff cycles; then moves on to our BIGGEST issue;

4) DRYER - informed him that it's not heating up, all he did was turn it on - let it run a few minutes; then exited the area; WTH? I asked - how do you know what’s wrong with it if ALL you did was TURN IT ON??? Andrei states that it’s a common issue that he usually sees basically a fuse – oh really? I had a BAD feeling.

Now here we are 3 weeks later...it's now 8/29 AND

After so many calls – mainly us contacting Axis to ask for status updates AND Axis cancelling our appt last minute – THE DAY OF - well here are the results:

1) “BURNER” – doesn’t turn on as it should AND flames are “low” – WTH;

2) “HOOD” on the microwave – there are elements in there like little “hooks” and parts like a puzzle piece – ended up with a dent on the main component - because it was basically being “forced” in place – WTH;

3) DISHWASHER – that’s about the only thing that works – so far and the one thing we DON’T use – good grief;

4) but the DRYER – OMG – I had a bad feeling – so the first tech, Andrei – yup – did NOT properly assess the issue – of course not – only turned the dang thing on/off. So here we are NO DRYER, stated that it’s another issue – might take another week – WTH?!

The MOST important appliance THE DRYER – WTH?! we NEED to have clean clothes!!!

The first 3 appliances:
1) BURNER – so one is out – we have 3 other burners;
2) HOOD over the microwave – doesn’t affect it’s function – still works;
3) DISHWASHER – let’s be real - some of us use it as an additional storage rack – so we simply do manual labor and wash the dang dishes…now as for
4) DRYER – option to go to a laundromat – gas for travel (no where near our area), time wasted - gotta watch your stuff, additional cost- have you seen those prices , and does your clothes really come out "clean" - hmmm - need I say more.

That was tolerable for the last 3 weeks - DONE!

And based on the rest of the reviews and now our own personal experience – would NOT recommend.

Note - I left out quite a few details but that's about the gist of it.

And on a "side note" - other than “social media/reviews” - just know if you value your license – be sure to protect it – as the CA state licensing board is a another platform to go to for these "reviews/complaints".

Timur was courteous and professional while troubleshooting and resolving a noisy fan issue in our Samsung refrigerator. He replaced the faulty fan (shown in pictures) quickly and provided tips for regular/ongoing maintenance.

Worst experience EVER! Completely unprofessional. Per my warranty, I scheduled an appointment to get my refrigerator fixed in September. The technician shows up, says he has to order parts and that once I receive them, I can reschedule an appointment. Once the parts arrived, I called to schedule the appointment to which the dispatcher said the parts are self installed and they closed my claim because it was been resolved. I said, excuse me? I am not a refrigerator technician. Please schedule someone again to fix my problem. They schedule a 2nd visit - technician says all parts are broken and that he has to reorder them and come back. A 3rd visit is scheduled - technician is a NO CALL/NO SHOW. 4th visit, deems the refrigerator fixed but the gasket is poorly glued on, it’s faulty, and coming off that the door is not closing securely. I call to let them know and they send a technician a 5th time. I asked them to NOT send the same technician even though they insisted it was per their policy that they had to finish the job. Before the new technician left on the 5th visit, I ask if the gasket is supposed to be coming OFF THE DOOR? He says -“it’s design” and then had google translate tell me that this is the design of the door, that he had fixed this for another recent customer and they do not complain. I dealt with them from September -November, thanksgiving is this week and I don’t even have a working fridge to show for. Worst experience ever! I would save yourself the trouble and not go to this company.

Pavel Panov was very efficient and communicated well. The company was very open with scheduling and make fixing my washer fast with no issues. I would recommend and use them again anytime.

My review will be long but in summary DONT HIRE THEM . My issue started with my ice machine not working , so they got assigned to me through my home warranty company. They have the worst customer service and their technician don’t speak English. They use Google translate to communicate and YouTube to look up issues in front of customers. For a month they could get my ice machine working. They replaced my control board and it was the wrong model. My refrigerator started making loud noises and had to call them back the technician claimed it’s normal but I need to do my maintenance. He charged me $150 out of pocket to do coil cleaning. Two days later my entire refrigerator stopped working. I called them back and they were still trying to repair it and won’t admit what they did. I have First American home warranty and they are great. They authorized replacing my unit but just need the report from Axis. It took them a week to send the report and tried to push this to manufacturer warranty even though they have no business to decide or losing a dim out of they pocket. My home warranty was so much helpful and understanding but Axis was so unprofessional. For a month and half they were going back and forth. AGAIN DONT HIRE THEM.

Pavel Panov is amazing he fished my dryer quick and easy!! Not too expensive!! Would recommend him!!

Unfortunately, my home warranty relies on these folks all the time. They are incredibly slow. They may take a week to come to your house, then another week to order a part, and another to receive the part... You got the picture. I have had a ticket open for over a month and am still waiting for the washer to be fixed.

I am very disappointed in the level of service. By Axis Appliance Repair.
When the technician arrived he said they did not send him another person to help him and asked me to help him lift the microwave/oven combo unit out onto the floor. I agreed because I felt bad.

Upon scheduling the return visit to install the power panel. They asked me again if I could help the technician take the oven out of the wall. This time I refused. They had to reschedule two weeks later to come out with the proper equipment to pull the unit out of the wall.
After the part was installed on my microwave it still did not work properly. The technician wrote in the report that there was physical damage and the door hinges were bent. This unit is 20 years old and has never had any issues.
This unit had no signs physical of damage and blamed the customer was at fault and said I was complaining.

This repair went through a home warranty program. See these pictures and tell me if you see any physical damage

Demiti provided me with excellent customer service across the board. I appreciate the technician's expertise. He was able to isolate and troubleshoot the issue with my dryer expeditiously.

Axis Appliance Repair is an absolute DISASTER of a company!

My Frigidaire freezer (still under warranty) had an issue with the inside frosting up. Axis Appliance repair was dispatched by Frigidaire to fix the problem, however after the tech visit, the problem was even worse! I contacted Axis and told them that the issue was not resolved and they said that they would be ordering a part (door gasket) that they thought might fix it. 12 days later no part had been delivered and despite 4 phone calls and multiple texts over a 4 day period trying to get Axis to provide me with tracking information for the part, they could not provide anything at all …… they could not even provide the part order number with Frigidaire so that I could call Frigidaire MYSELF to find out when the part would be delivered! To put things in perspective the part was a door seal gasket that I could have ordered on Amazon or eBay and had delivered to my house in 1 day!

Read all the other negative reviews on Yelp and Google about this company before you consider using them! They are horrible!