Appliance Repair reviews in Oceanside, California

⭐ 1 star — I wish I could give zero
Do NOT use Axis Appliance Repair.
This has been one of the worst customer service experiences of my life.

My fridge is under warranty and they were assigned to fix it. The first time they came, they tried to schedule the actual repair TWO WEEKS out — after I already lost over $300 in food. Only after I made a big fuss did they offer to come out the next day. They “fixed” the issue, and I was hopeful.

But two weeks later, the fridge started turning off every night — thawing and spoiling everything again. I had to go back through the warranty company to get a new work order. The moment it was sent, I called Axis. They said they didn’t have it yet — fair enough. But FIVE hours later, I called back, and the woman who answered was almost impossible to understand. No offense, but communication matters in situations like this.

They didn’t call me back for over 24 hours, and then tried to schedule me another week and a half out. When I said I couldn’t wait that long — again, it’s my FRIDGE — the woman literally hung up on me.

I called back and let it ring for 17 minutes. No answer. Next day, she called back offering me an appointment even farther out. I asked her to put herself in my shoes, and she said she’d call back in 24 hours. When she finally did, she offered… you guessed it… an even later appointment.

They clearly do not care. Not about your time, not about your food, not about your family, and definitely not about their own work. I’ve now lost food twice, missed work waiting on callbacks, and spent hours trying to get someone — anyone — to take responsibility.

Rude staff. No urgency. Terrible communication. No accountability.

I will never use this company again. If you’re assigned them through your warranty provider, demand a different company immediately. Save yourself the headache and money.

The technician, Pavel Panov, was friendly, and diligent to resolve the issue. The dishwasher had stopped mid-cycle roughly three months ago and never started again. Pavel replaced the old, non working interface, and reattached the wires, and was careful to clean any messes.
Performing a test run, and so far, all is running smoothly.

This was, without question, one of the most unprofessional and disappointing experiences I’ve ever had with a business. The level of incompetence on display was unbelievable. Every promise made was either ignored or broken. Communication was nonexistent, the service was careless, and the final result was downright unacceptable.

What makes this worse is that they had multiple opportunities to fix the situation and chose not to. It’s clear that customer satisfaction is not a priority here. The amount of time, money, and frustration this caused is ridiculous.

I strongly recommend avoiding this business altogether. There are far better options out there that actually value their customers and deliver on what they promise.

Pavel Panov did a great job with my dishwasher. Very fast. He showed me how to keep the drain clear & flowing. Very helpful information, very knowledgeable technician.

Repair tech came out and barely spoke English and I don't speak Russian. Took my washer apart, ran it thru cycles multiple times.
Put it back together and I asked what was wrong, his findings. He said bearings were bad. He said he would speak to his supervisor. Days went by and no contact from Axis Appliance. I called and left text message. I got a response that they were waiting on response from my home warranty company.
I contacted them two days later due to zero contact for this company to say that machine was working at time of inspection and it was a noise issue.
The tech told my husband and I it was bad bearings.
Terrible company.
Terrible service.
Terrible reputation.

A different company came out. Found bad bearing and a bent drum.
This company doesn't deserve 1 star.

My dryer would not turn on so I contacted my extended warranty company to initiate a repair claim. Within an hour the appliance repair company (Axis Appliance Repair) texted me about the repair claim. I contacted Axis Appliance Repair and an appointment was scheduled. The technician arrived and diagnosed the failed component and a replacement part was special ordered. When the part arrived I was contacted and an appointment was set up. Part replacement was performed quickly and dryer operation was restored. The repair technician Alex was extremely polite and left the dryer area spotless. I highly recommend Axis Appliance Repair without any reservation. The service process from start to finish was perfect!!

After many failed attempts to fix the ice maker for our fridge we were told that the “logical” solution was to turn our fridge off for a couple days to let it thaw out. We were happy to have our lights in the fridge work again and happy that the tech that came by showed us how to better use our dishwasher. Unfortunately, the frustration with the multiple visits and previous wrong diagnoses has led me to rate this company at 1 star. All in all, I don’t recommend this company and will be canceling our membership with first American home warranty.

My stove top and oven was not working and was going back and forth between electric company and appliance company. In total visited 6 times and no one can find out what’s going on. Eventually the appliance technician Dmitri from this company came in and save the whole thing. It was not even the appliance issue. It was the circuit issue in the wall the electricians fail to fix for 3 times. Dimitri is very thorough and very knowledgeable technician.

BEWARE of this company and don’t trust PAVEL PANOV five-star Google reviews. As a matter of fact trust the 1star google reviews.
After my experience, I now understand how many of those 5 star ratings appear to be obtained.

During my first visit with Pavel Panov, I was repeatedly pressured to leave a five-star review on the spot. I was instructed to scan a QR code, open Google, search the company, and type his full name. When I said I did not want to leave a review at that time, he continued to insist while standing over me. This made me extremely uncomfortable.

First Visit:
The entire “service” lasted about 3 minutes. He only reset the breaker and immediately classified the dishwasher as “working.” There was no real troubleshooting and no observation during the drain cycle, which is when the actual failure occurs.

Ongoing Issue:
My dishwasher shuts off every time it drains, forcing me to reset the breaker after every single load. I relayed this to him several times in the second visit and he couldn’t care, he shrugged his shoulders, and stated “it’s working”.

Second Visit:
Once again, the only “repair” was resetting the breaker. I specifically asked him to stay until the unit reached the drain cycle so he could witness the breaker trip in real time. His response was:

“No, I can’t wait. I have other jobs to do”.

That is not a professional response when you are actively being paid to diagnose and repair an appliance.

Pattern of Behavior:
After reading other Google reviews that mention PAVEL PANOV by name, I see similar complaints about unprofessional behavior and lack of proper diagnostics, which unfortunately aligns with my experience.
I even got, “My manager will call you” and walked out leaving the service incomplete.

Final Outcome:
After two service visits, nothing has been fixed. No proper diagnostics were performed, and I am still dealing with the same unresolved (and potentially dangerous) electrical issue.

This company is undeserving of a five-star rating — and based on my experience, they don’t even deserve a one-star rating.
I strongly advise potential customers to use caution, be skeptical of the reviews, and never feel pressured to leave a five-star rating before real work is completed. In fact if you are pressured by this individual, you should leave a review and call out his unprofessional behavior.

Please do not use this company. I had multiple issues: they left my house without knocking, which I saw and had to chase them in my car; they don’t respect appointment times or communicate properly—my scheduled window was 3-6 PM, but they arrived at 2:40 and left by 2:50, despite my being home at 2:51 (all caught on my Ring camera). They never called to confirm or inform me.

Their customer service is terrible. I work in customer service and know how it should be handled. I had to contact them repeatedly about my fridge warranty, and they still haven't fixed it. I am the one following up, not . RUN from this company

Pavel Ponov, did a great job at fixing our washer, he was fast and efficient with great customer service. I’m so glad we had our washer fixed, the way he fixed it was so quick, his skill was fast and he did a great job I’m so happy with his work, that our washer is back in action. Pavel knows his talent and he knows what he is doing, we appreciate Pavel’s work so much. Trust him. Consider him with all you repair. Thank you again Pavel.

The technician came out and found the problem with my dishwasher within 15 minutes. He ordered the parts and returned a week later and fix the machine very fast and efficiently. He's very knowledgeable and very efficient and did a great job.

Pavel was earlier than my window slot which was wonderful. He was very prompt and diligent in making sure that the microwave fit into wall properly. The outcome looks great and we are very happy with his service.

Unfortunately, the home warranty I USED TO HAVE relies on these folks to do the job. Not sure the level of scrutiny that goes into selecting them but beware, do your homework and make sure you know them ahead of time. And also, it helps to know a little of what your appliance is going thru to isolate the issue you are having.

This company was sent to my home, and the gentleman that came in, he was there only for 9 minutes (and I have it on video) and left. We asked for his name and a business card and gave us nothing. He could barely communicate with us…he just said, “my supervisor will call” and that’s it…he left.

One email later, I get a detailed report that said, “no mechanical damage to the washer, no repairs needed”. And I say DETAILED cause it was 3 pages explaining all that was done, when he did nothing. And on top of that, he blamed the dryer as the source of our issue. We told him, we had already isolated the issue and is coming from the washer. But we were ignored. The solution to our clothes being damaged was a loose baffle. All they needed to do is replace it, $65 part. But no, Mr. Technician came in, spent 9 minutes touching and using his fancy flashlight to look at the washer and blame the dryer for the damaged clothing. Way to go Axis…you rock (bottom).

By the way…in part because of you, I canceled my home warranty. Just wasted my time and money.

Note: questions from Google reviews as to how much I paid is related to the service fee plus the independent repair company I hired to confirm the issue with the warranty company.

I contacted them on a Saturday for an oven that was not working. They made an appointment for Monday morning, and the technician came out on time. He diagnosed the problem and sent me a professionally written estimate. I authorized it immediately and he made the repair. The communication was very good and he left the kitchen and clean condition. Everything was handled very professionally.

I needed someone to come and fix my oven at 4pm or later. Most of the companies close 5pm but I found this company open until 11pm, so the next morning I called the office and got scheduled the same day service.
The technician Vito was nice and helpful, and he replaced the igniter right away.
Highly recommended!

I had an issue with my oven, and after scheduling an appointment, the technician showed up. When he arrived, he thoroughly diagnose the problem and explain what needs to be repaired and what parts need to be replaced. I appreciate your honest advice and affordable repair. Will use again.

It was our first time on the Jet Boat. It was amazing and thrilling. Our Captain (Preston) was amazing with a lot of energy. He kept the riders entertained while doing 360s, drifts, and quick take offs. HIGHLY RECOMMEND doing this when in Myrtl Beach.

Freezer compressor began dripping inside creating a frozen puddle on the bottom. I reached out and had service scheduled the very next day! The technician arrived during the scheduled time frame. He was polite, friendly and efficient.

The technician William did great! He was professional…quickly able to figure out the issue explain what happened what he was doing and fixed the issue in under an hour.

My dryer sounded like an animal and a toddler was screaming at the same time. I searched the house and it was the dryer! Wade came out the next day, took the ENTIRE dryer apart and even cleaned my lint trap. They are now in my phone address book as “The magic appliance geniuses.” I’ll definitely use them again. Polite, clean, quiet and fast!