Appliance Repair reviews in Oceanside, California

I had an absolutely awesome experience with our technician Mohammed. He was prompt, courteous, competent, and skilled. He ably fixed the burners on our stove and I was super impressed. Would gladly work with him anytime.

Very disappointed in their customer service and repair process for my warranteed stove/oven. The axis tech came to our apartment building apparently and couldn’t find parking (?) so he left. I got a call and picked up and spoke to someone I guess who was in the office and told them that there was business parking spot nearby on the side of the building if he needs it and to call me using the call box so I could buzz him up. After 20 minutes of nada I went down to check to see if business parking spot was open and it was, no one outside. Called the office back and they now can’t reach the technician and have to reschedule. I tried to express my concern that this would happen again when they try next time if the technician can’t see or follow building access instructions but they just read from a script their apologies. Now we can’t cook all week for the family.

Pavel Panov did a great job with our repair. He was polite and fast and answered any questions or concerns we had thru out the process.

Ruslan just repaired my dishwasher. He is excellent! He knows what he's doing. I really appreciate his hard work on my dishwasher this morning. His work is high quality!

Axis was called out to fix our refrigerator after our home warranty provider's first attept through a different service provider failed.

Dmitry from Axis came in and solved the 3 problems we were having within about 1 hour.

No nonsense and straight forward.

This company was sent out by an insurance company. The person that showed up smelled disgusting and only brought a screwdriver. Then notified the insurance that the microwave was dirty and couldn't replace it until it was clean. But he told me that the machine was broken and needed to be replaced. It sounds like to me. They only wanted the service fee. I would never call this company for anything that needs to be fixed in your house.

If I could give 0 starts I absolutely would! The worst experience ever! I respectfully don't understand how this company is even still running after ALL the bad reviews that have had similar experiences. My landlord went through this company hoping they would cover the warranty, unfortunately it did not. We needed repairs to our washer, that would not spin/agitate to wash clothes only. First let's start off with the language barrier of both customer service over the phone and repair techs. It was EXTREMELY hard to understand them and even get them to understand me! I had to constantly explain things over and over again, plus they always seemed so lost! First day a guy came to repair our washer I had to explain to him what was wrong. After removing the washer cover he apparently fixed it within like 20 min and I asked if it works and he said yes it was just an electrical problem! then asked if I needed repairs for my fridge...I said no just the washer. Once he left I went back to take a look at my washer, the entire cover of my washer was off! and he did not place it back on or screw it on the way it was! I sent out a message to him and called him and got no response. I called customer service and they sent me a text (photos uploaded of the text) . I was absolutely shocked at their response! they didn't think it was a big deal for me to replace the cover and responded telling me how to put it back on and said "that's all" that is not the point. They are getting paid to come out here and repair something, so don't leave it the way it wasn't when you leave and as a woman, I have no idea or have time to put a cover of a washer back on! This is why we have a repair deal with it. Repair tech ended up responding later, saying he would come back to put it back on with no charge IF I could not do it myself. After all of this hassle the WASHER WAS STILL NOT FIXED! We had to call to reschedule another appointment for someone to come back out and fix it, on top of that they mentioned that they needed to order parts for the washer to be replaced and that it would take some days to receive, so we would have to reach back out for an appointment once the parts arrive. (had no idea we needed new parts, because when the tech left he said it was fixed! nothing else was said, but asking about repairing our fridge that needed no repairs) once the parts arrived we made another appointment. It was also extremely hard to contact customer service because they would always say they'd give us a call back and never does! so a constant call to them was a daily thing. Our SECOND appointment. Customer service called telling me to open the gate to my community because the tech arrived, as there was no one there, then he proceeded to tell me over the phone he's at the door, so open the door. Still no one at the gate or door. He seems very confused!! Tech finally arrived. Mind you, the same tech as the first tech, I was hoping they would send a new tech because of the first experience we had. I had to re-explain everything to the tech once again for the millionth time. It took him about the same amount of 20 min, he proceeded to tell me it was fixed as he was about to leave, and I said wait I want to make sure this works because last time it didn't work after saying it did. I asked him multiple times if the washer spins to wash the clothes, and he said yes it does. He showed me a video apparently showing it does. I said hold on, I want to see if it works and tried turning the washer on and proceeded to tell me, I will not be able to see if it spins when the door is closed/locked. I explained that I understood that, but I could tell if it works or not just by the sound of it. He proceeds to tell me it is fixed and that I will not be able to hear it because of the type of washer (brand) these washers are on the quiet side. I took his word and he left. I turned my washer on to wash clothes, still not fixed!!!!!!!

DO NOT HIRE THEM. Axis was assigned from my home warranty. These people are huge time wasters and liars. I ended up reporting them and getting another company to fix my problem.

I have been dealing with Axis Appliance since July for a refrigerator and freezer repair through my home warranty company, and the experience has been nothing short of exhausting.

Over the past three and a half months, I’ve had multiple appointments, taken time off work, and still have no working freezer — and for the past six weeks, no working refrigerator either. Each time a technician came out, I was told something else was broken, yet the problem was never actually fixed. Communication from the company has been poor, and it’s been nearly impossible to get updates or schedule follow-ups.

At my most recent appointment, the technician left in the middle of the job without saying a word to my husband — no explanation, no repair, nothing. Then, instead of taking accountability, the company falsely claimed my husband was yelling and cursing at the technician, which is absolutely untrue. I was on the phone during the entire exchange, and my husband simply expressed our frustration (which, after months without a working fridge, is completely reasonable).

It’s extremely disappointing how this company has handled the situation. We have shown patience and cooperation for months, but the lack of professionalism, poor communication, and failure to complete the job speak volumes. I would strongly caution others against using Axis Appliance if you want reliability, honesty, or timely service.

Dont' used Axis appliance.They take ur money then lie to you.their technician is sorry and a liar..said we did physical damage.have a appt on Monday from 9 too 1.then they said from 1 too 5pm .show up late My lg freezer door wasn't opening all the way .So he tried to open it using force a few times harn then it really wouldn't open. DO NOT USE THEM.YOU WILL BE DISAPPOINTED. BBB Has been contacted.Dont have money to give away.

These guys were sent by my home warranty company to repair my washer. They came and left within 3 minutes, refusing to repair a part on my washer that is included in my warranty coverage. Beware of these guys, they are not honest and rather lazy.

Pavel Panov came to fix my oven. He was professional, kind, fast, and provided service with a smile. Oven is fixed and I am grateful for your service. Thank you so much!!

I had the pleasure of working with Pavel Panov, a home appliance technician, and I’m very impressed. He came to my place on short notice and fixed my washing machine in no time. Pavel was very quick to diagnose the problem, and he clearly knows his stuff—he explained everything to me in a way that made sense. His professionalism really stood out. He worked efficiently, made sure everything was running smoothly, and even cleaned up after himself. It’s rare to find someone who combines speed with such high-quality service. I felt confident that my appliance was in good hands the entire time. If you’re looking for a reliable, knowledgeable technician, I highly recommend Pavel Panov. Great experience overall!

Very unprofessional, made a claim through my insurance. Insurance provided their service. They came to look at my washer, they said they will order parts. 21 days without hearing from them. Until I call, they had no answers to give me. They said my work order was close to call my insurance.
1 ☆. If i could give em negative, i would.

Axis Appliance Repair send Technician the same day we requested service from warranty company. Impressive! Technician Vadyn is the best. He is knowledgeable and professional. He takes time patiently dis assemble the parts. Find out the problem and replace with new part. Highly recommend this company to all our friends.

If I could choose NEGATIVE STARS, I would! My repair took 2 months to complete. I received a text on 01/16 saying that my part was ordered. I called 01/23 to follow up, but apparently my part was just ordered on the 21st and they were still waiting. They don’t follow up with you to let you know what’s going on. They are very unprofessional and don’t care much about the customer

DO NOT USE THEM, BE WARNED!! First repair guy came spend less than 8 minutes at my house “diagnosing” my broken dryer. Reported to my home insurance it “had no mechanical failures” even it currently broken. Spent 1.5 weeks arguing them them and my home insurance asking to send out another tech. Tried to get another guy, the canceled and rescheduled 2x. They showed up 3 hours early from the appointment time and since I couldn’t be home 3 hours before the appointment time, they canceled my appointment. Absolutely horrible company to work with and customer service. I asked for a different company to service my claim as of today. Ends 2 weeks of stress.

Pavel did a great job! He was friendly and efficient. He fixed our dish washer and he was able to recommend to our insurance that they get us a new washing machine!!

They were sent by my home warranty company. I have a GE washer that turns off at the washing cycle around 4 mins and is showing error codes on the display screen. Instead of saying they didn’t know how to fix my washer they reported that my washer had no issues! The second appointment they didn’t even bother to call me to tell me they were running late. They call me 3 hours after my appointment time to say that their tech was 10 mins away. I don’t like when businesses are not honest or considerate of people’s time. I had to call in from work to deal with this issue. By them not showing up on time and admitting that they don’t know how to fix my washer cost me time and money and I hope in the future you’ll work on being honest.

Extremely upset. If you need to use a translator and have no patience when the customer has questions there's an issue. He was rude and scared my tenant. I'm sure if I was there he would of been more understanding! It does not take 2 weeks to fixed the thermostat on a oven. I will pay the 90. 00$ service fee gladly!!! CHOSE A DIFFERENT COMPANY, YOU'VE BEEN WARNED. MAKE SURE A MAN IS IN THE HOUSE!! Sacramento CA

The first technician from another company could not fix the problem. Dmitrii was great. He fixed it and we have our freezer back.