Personal Plumbing Heating & Air Conditioning

There’s so much I want to say about Personal Plumbing! Let me start with the name: “Personal” and boy do I feel like the service received was tailor made for us! It started with Adam, who came to give us advice on what was happening with our water. All of a sudden, the hot water was extra hot and we couldn’t get cold water. He quickly assessed the situation and then offered to do a deeper analysis to see if it was repairable or if we needed a repiping of our home. Built in 1983, we knew what we had to do, even if it was something that could be repaired.

After the permit was obtained, a crew showed up and very quickly got to work. A crew of six (maybe seven) knocked out our two story home in ONE day!!

Now, we wait for the inspection, which I have no doubt will go smoothly. Then, we will have the drywall repaired and painted and viola! New pipes for what we hope will be decades to come.

Given the amount of work and the number of people who did the work, we think the price we paid is more than fair. Personal Plumbing also replaced our hot water heater a couple of years ago and we got a repeat customer discount- thank you! ❤️

Beware of deceptive practices and unprofessional behavior. I called for a leak repair, and the technician tried to lie about my water pressure to sell me a $700 regulator I didn't need. He claimed the pressure was 90 psi, but when I grabbed their gauge and checked it myself, it was within normal range.

Even worse, the technicians spent time taking photos of my house that had nothing to do with the plumbing. Just to ghost me while pretending they were coming back later that day. It felt like they were casing the property rather than working on it. I also used them last year for a full AC install, which has since had major issues (unsecured blower, low refrigerant). I do not trust this company in my home. PS My Guy and Personal Plumbing is the same company.

My kitchen sink wasn't draining and after spending hours trying YouTube remedies (baking soda & vinegar, Drain-o, plunger) I finally had to call a plumber. After seeing water come out of the "cleanout" pipe outside the house (didn't even know that existed), Eric quickly determined that the clog was not in the sink or even inside the house. It was actually 35 feet down the main drain outside the house. He used a "snake" to remove the clog and everything worked after that. $341 to snake the drain. They also performed a free camera inspection and we could see inside of the drain line. They do offer a "scaling" service to remove the film from the sidewalls (much like a dentist would do to plaque) but that was quite a bit over my budget. Service was quick. Eric was very courteous and efficient. Overall happy with the quick turnaround.