Davis Appliance Subzero & Wolf Repair

One star for crummy business practices. I paid a $99 fee to bring someone to my house to do a 30 second Google search that should have been free over the phone.

When my wife made the appointment to repair our oven she was concerened about whether or not our oven could even be repaired (it's very old). She tried to give the tech the model number over the phone, but he refused and said he would have to physically come out. The tech confidently boasted "everything can be repaired". We already knew a hinge needed to be replaced, and mentioned this over the call.

Hey - if "everything can be repaired" then what's the harm with that pesky $99 fee, its waived anyway if they do the repair. Well, obviously this fee is core to their business model, because the tech showed up, took a picture of the oven (I could have done that) did a google search (I could have done that) and announced that the oven parts were not available, and the oven couldn't be repaired. The entire diagnoistic process took less than 30 seconds. Laughable, and definitely doable over the phone.

I asked the tech why they were even here if all they needed was a part number to determine my oven can't be fixed. I told them this was an extremely steep price for something that didn't need a physical visit. To his credit - he tried to give me my money back - as I was clearly not satisfied. But - he'd already spent the time, driven 15 miles. I didn't want the tech to have to pay the price for his business' crummy practices, so I insisted he keep the money.

My advice to other customers - make this business check if they can even locate parts for your appliance before they come to your house and charge you $99 for 30 second internet search.

My advice to the business - don't force your prospective customers to pay for a physical visit when you can just do a ten second search over the phone. We already knew the hinge of our oven was bad (and told you). Treat customers right, they'll keep returning to you (and appliances always break). Keep doing what you're doing, and your prospective customer will feel taken advantage of and cheated.

Davis was here same day was in and out knew exactly what he was doing. Over all honest job well done! Will definitely be using them whenever needed... 10 out of 10 I recommend

I called Davis Appliance Friday morning, and he showed up in the afternoon. He quickly diagnosed the problem and ordered the parts. As soon as he received the parts, he came back and fixed my washer quickly. Thank you!