HVAC reviews in Pasadena, California

If you're in the Pasadena area and need an HVAC/AC fixer, Ricardo is your bet.

I tried five different technicians to repair my system, but none of them ever followed through when it failed again. Ricardo was the only one who actually showed up and figured out what was wrong. He broke down the problem clearly and didn't waste any time with extra services or crazy prices.

He even worked on our company's system - he's definitely the best I've met.

Ricardo did an excellent job fixing our heater on a bitterly cold Sunday, arriving promptly just 30 minutes after we called. His work was top-notch, leaving us grateful for his timely and efficient service.

Ricardo fixed our old heater last year when two other repairmen said we needed a new one. Today, he serviced another identical model and spent nearly 3 hours working on it. I expected a much higher bill.

He didn't charge me for the part he replaced because "it's on the house." This is unusual in this day and age in Los Angeles where many repairmen are just looking to rip you off. In fact, one did this to us years ago by cutting a slit in our heater so they could say it needed to be completely replaced.

Ricardo is a standout. What impressed me was when I called him last year, he remembered me and the house as if it had been yesterday. He even offered to come on short notice, which is impressive considering it's his busiest day of the week - Saturdays.

It's refreshing to find someone like Ricardo who genuinely cares about customers and does things right. His dedication shines through in every interaction, from fixing our old heater to answering my call with a personal touch.

Ricardo showed up quickly and fixed our thermostat that day. He explained the issue clearly, walking us through the problems with our old furnace and A/C wiring. His service was honest and extremely helpful. Great experience overall.

I contacted Ricardo for AC repairs and he arrived promptly on the same day. His professionalism and speed were impressive, especially considering the no-contact approach he took to diagnose and fix the issue quickly. Highly recommended - don't hesitate to give him a call.

I'm only writing this review because I have to. Ricardo was supposed to be reliable, but he turned out to be unreliable. He cancelled or rescheduled our appointment multiple times - at least four times. The first one was an hour and a half late, which is unacceptable for someone who's supposed to give you their time.

We had a firm appointment this morning, but then he said he was running behind because he needed parts from Home Depot. He texted me saying he'd be there soon, but then I didn't hear from him for over an hour. When I finally reached out again, he called to say he was on his way - after another hour had passed.

This whole ordeal took up at least three hours of my day, and it's frustrating because we were willing to work with him, but he just made things complicated by not communicating properly. It would've been simple if he'd just said no thanks from the start.

The guy who fixed my upstairs unit was great. Called him in the morning and he showed up on his way to the hardware store to replace the bad part - all done quickly. He's a skilled tech, did a good job, thanks for the fast service.

We had a subpar AC system due to messed-up ducting in our crawl space. Thankfully, we found Multi Air Service and Ricardo, who got us back on track. He not only fixed the AC but also discovered leaks in the attic and patched up some vents. Now we can feel air flowing through all our vents, which is just in time for the heat. It's a relief! What impressed me most was Ricardo's integrity - he explained everything clearly and transparently. I highly recommend Multi Air; you won't be disappointed.

Ricardo clearly explained the plan beforehand and provided valuable details during his visit to fix my HVAC system. His work was thorough and he only recommended necessary repairs, showing genuine expertise. Overall, a great experience with Multi Air Service - highly recommended.

I bought a mini-split AC online and Ricardo installed it. It's unusual for a unit to be purchased separately, but he was accommodating and only charged me by the hour for installation and testing. He did an excellent job and was fairly priced. The system is working well now and I'm thoroughly satisfied. I'd definitely recommend hiring him again - I intend to if I need future services!

Ricardo arrived on time as promised. He broke down the issue with my furnace into three separate components and efficiently resolved each one - replacing the filter, fixing the blower fan, and cleaning the flame sensor. Given his expertise and professionalism, I found his price to be very reasonable. Overall, I have no reservations recommending Ricardo for any home services needs.

We rely on Ricardo for our air conditioning units. He's informed, trustworthy, and keeps us in the loop. No fuss or stress - just a competent professional who does the job right.

Ricardo is extremely responsive and thorough. He's serviced both our AC unit and heater, and we're very pleased with his work. We've also referred him to our neighbors, who were also highly satisfied. His reliability impressed us, particularly when he fixed their AC late at night during a sweltering heat wave on the July 4th holiday in 2018. He's definitely earned our recommendation!

I'd been wracked with AC woes for a month after multiple uncooperative companies failed to fix my issue. When those firms told me they couldn't help, I turned to Ricardo. He arrived promptly on the same day, displaying professionalism, courtesy, and exceptional expertise. His diagnosis (a faulty capacitor) was swift – just a few minutes – and his repair completed in under an hour. This service saved me time, money, and stress.

Ricardo was spot on - super responsive, honest, knowledgeable, fast and fair. Our AC gave out on a weekend in September, and within an hour he was at our door. We needed a new motor, but it took two days to get the special order parts, which slowed things down a bit. Still, we were lucky to have him available, especially since he was still open past 6pm like most businesses aren't. Thankfully, Ricardo is our go-to guy for now - and honestly, that's exactly what I'm looking for in someone for all my household needs.

Ricardo was outstanding. I had a refrigerant leak, no AC when it got hot, and he arrived promptly to diagnose the issue. He went beyond just fixing the problem - he explained my options thoroughly. I appreciate his straight-shooting approach, fast response time, and efficiency in getting my system up and running. Ricardo's work was top-notch and fair priced. He's now my go-to guy for any central air needs. Thanks for saving me from a sweltering heatwave!

Multi-Air Service exceeded my expectations. Ricardo's responsiveness was impressive, providing clear and honest technical guidance throughout the project. He efficiently addressed a challenging task, uncovering additional issues with our HVAC system that he promptly resolved. This level of support during a critical time frame following the Eaton fires was truly appreciated. I highly recommend their services.

I've had nothing but great experiences with this service provider. They possess extensive knowledge of air conditioning and heating systems. Issues are resolved rapidly, often on the same day or the following one. The technician is courteous, efficient, and takes a thorough approach to diagnose problems. It's clear they prioritize quality work. If you require assistance with AC or heating, I highly recommend them.

I've found a truly exceptional individual in Ricardo Ortega of Multi Air Service - someone who embodies the perfect blend of expertise, integrity, and customer-centricity. As long as his company remains operational and we're within this area, I'll be reaching out to him exclusively for any HVAC-related issues.

In our case, we were fortunate enough to have a system that wasn't overtly malfunctioning but was overdue for a checkup due to other pressing matters at home. We also benefited from a prior connection with Mr. Ortega through a commercial project he worked on, where his invaluable insights left a lasting impression.

Ricardo's inspection revealed several subpar aspects of our HVAC system, which had been installed with cost-cutting measures in mind. He methodically explained each recommended course of action and provided clear estimates, breaking down the options into manageable chunks. What struck me was his transparency - he wouldn't lead us astray or try to sell us unnecessary work. Instead, he offered practical solutions that aligned with our priorities.

As someone who has extensive experience in designing and maintaining large corporate HVAC systems, I find it remarkable that Ricardo's expertise extends to residential installations as well. His attention to detail is unparalleled, and his approach is systematic yet empathetic. He'll identify potential issues, propose viable fixes, and engage you in a collaborative process to determine the best course of action.

I firmly believe that Ricardo knows everything there is to know about HVAC systems and their proper setup. His work is meticulous, and he's not afraid to dig deeper to find solutions. What sets him apart is his commitment to delivering exceptional service - one that I've never experienced from another technician. He's earned my unwavering respect, and I can confidently say that we'll be reaching out to him exclusively for all our HVAC needs moving forward.

Excellent service provided by the team, who went above and beyond with additional help and support. Would definitely consider hiring them again.

Excellent service provided by a reputable company with a long history of trustworthiness and reliability.