HVAC reviews in Pasadena, California

We hired them to install an AC system and everything went smoothly. The team showed up on schedule, were highly trained and organized, and completed the job efficiently. They explained everything thoroughly so we knew what was working properly. The result is a comfortable living space with perfect temperature control.

We were blown away by the service from Williams Brothers AC and Heat after a friend recommended them. A different company had given us an outrageous quote, and they even charged us a fee just for showing up, so we decided to get a second opinion. Jeffery, the owner, came over and already knew our property specifics. He gave us a detailed rundown of the HVAC options that would work best for us and provided a much more reasonable estimate than the first company's quote. What impressed us was when he mentioned that our furnace was 28 years old - something the other company had missed entirely.

Jeffery took the time to explain the different manufacturers, technologies, and efficiencies, making sure we understood what we were getting into. There was no high-pressure sales pitch; instead, it felt like a genuinely helpful person from a trustworthy company trying to assist regular folks. They had all their materials and equipment on hand, and their team arrived early and was extremely polite. The whole experience was top-notch, and the pricing was very competitive. I wouldn't hesitate to recommend Williams Brothers AC and Heat to anyone - they truly delivered.

We hired Williams Brothers AC and Heat to replace our gas furnaces with Mitsubishi heat pumps and the whole process was seamless. From start to finish, it was a smooth ride. Micah and his crew handled the HEAT loan paperwork, which I had some concerns about since I'd heard it could take weeks to get approved. However, our process took only one week - that's reassuring for someone like me who values efficiency.

Craig's team did an excellent job installing the new heat pumps. They even brought in radiators to keep my home warm during the installation, which was a five-day project but they had it all planned out so well that I didn't have to endure heatless days for long. That kind of planning and consideration made all the difference.

Working with Williams Brothers AC and Heat was an absolute pleasure. Their professionalism and work ethic are top-notch, making them my go-to HVAC installation company from now on.

I'm thoroughly satisfied with this company for all my AC repair requirements. When a sudden leak started from my ceiling in Pasadena, I reached out to them on a Friday afternoon for emergency assistance. They arrived promptly within their promised timeframe. Their expert assessment revealed the AC was nearing its end, and they swiftly repaired the issue, halting the leak. The service was efficient, and soon my AC was up and running again. Their pricing was also very competitive compared to other companies I inquired with. When our upstairs AC stopped working, I opted for a full unit replacement. The team executed the job with professionalism, even fine-tuning air circulation in some challenging areas of my home.

I recently had a positive experience with the team that handled my air conditioning repair and installation in Pasadena. They installed a split AC unit for our sunroom, as well as scheduling regular maintenance for all my home's HVAC systems. Ruben, Micah, and Tristan worked together seamlessly, making the process hassle-free for us from start to finish. From initial quote to final installation, everything was handled with professionalism and timeliness. After the job, Tristan ensured the area was clean and took the time to explain how to use the new system and integrate it with my existing cooling and heating units. The office staff was friendly, responsive, and even collaborated with an electrician to ensure safe setup. Overall, I would highly recommend this company for anyone requiring AC repair or installation in Pasadena.

We were fortunate to have Williams Brothers AC and Heat come out to our place when our air conditioning started leaking refrigerant. Unlike other technicians we've had work on it, who just took the warranty money and left, Craig and his apprentice Micah actually sat down with us to figure out what was going on. They disassembled the evaporator core cabinet to find the real leak, rather than just topping up the system and calling it a day.

They not only fixed our air conditioning until we could get official approval from the warranty company, but also took the time to file a detailed report that would be accepted. When the replacement part arrived, Craig came back and replaced the old unit's core in our existing cabinet. He made some adjustments and fitted everything together seamlessly.

Not only did he improve our air conditioning's efficiency, but he also revamped the drain system to prevent mold and debris from clogging it up again. What impressed us was how well this business communicated with us, accommodating our schedule and getting our house cooled down despite its age. We rarely hear about companies that can meet these high standards, but Williams Brothers AC and Heat definitely delivered phenomenal service.

Tristan provided top-notch service during our heater repair appointment, demonstrating exceptional politeness and professionalism from start to finish. As part of our Williams Brothers AC and Heat maintenance program, we're always impressed by the significant savings we receive each year. Tristan took the time to thoroughly explain every step of the repair process, even going above and beyond by replacing the batteries in our thermostat. His dedication to excellent service instills confidence that we'll continue to rely on this company in Pasadena as long as they maintain their high standards. We're thrilled with the savings we received - paying $189 compared to a normal price of $310. The service was outstanding, and we're grateful for Tristan's attention to detail.

Three technicians from this home services business arrived just in time, thanks to their punctuality. They quickly got to work and showed impressive efficiency. Their professionalism was evident as they worked, making the repair seem seamless. The team was considerate of our living space, keeping it tidy throughout the visit. They restored everything to its original state before leaving, aside from the newly fixed furnace. A pleasant conversation followed about the new furnace's functionality - the technicians were friendly and approachable. Overall, this experience was top-notch, and we have no hesitation in recommending this company for future furnace repairs in Pasadena.

I recently had a positive experience with an air conditioning repair company that exceeded my expectations. They sent two technicians to our location - once due to a water issue and again when our AC stopped working. Both times, they arrived before the end of the business day, avoiding costly emergency fees. Initially, they conducted some phone-based troubleshooting and asked for a picture of the AC unit to prepare properly. Their professionalism is commendable, and it's clear that they hire trustworthy technicians like Micah, who genuinely seem to care about their work.

I recently had to replace my AC due to a failed unit that was beyond repair. Despite increased prices, I knew I needed a new one. The technician arrived promptly, set up the new AC, and discovered the furnace control board was completely destroyed. Given our old furnace's condition, we decided to upgrade it as well. On the plus side, Tristan was very detailed in his explanation and provided options and costs. Micah installed both units efficiently. Although the total cost exceeded $8000, I understand that replacements were necessary. However, I was disappointed with the lack of discount on the furnace. Despite this, I would still recommend this service for AC and heating needs.

I had a decent experience with this home services business after dealing with issues with my heater. Initially, the technician who arrived was somewhat clueless about repairs, leaving me with unanswered questions. There was also some hiccups during the cleaning process that raised concerns about dust spreading throughout my home.

However, Tristan and Ruben returned to rectify the situation, taking the time to properly address the issues. They clearly explained their actions, ensured all vents were clean, and conducted a thorough inspection before and after the job. The team left no mess behind and demonstrated a genuine commitment to resolving the problem. Thanks to their efforts, my heater now works flawlessly, and indoor air quality has significantly improved. I'm glad with the service received, and I wouldn't hesitate to reach out if future repairs are needed.

I'm extremely satisfied with this service, especially when it comes to heater repair. The moment I detected a propane smell coming from my furnace, I knew I had to act fast. Thankfully, the recommendation from my propane supplier led me straight to them. Their response time was incredibly swift, which significantly alleviated my concerns. Tristan did an outstanding job fixing my furnace and resolving the underlying issues, including some additional concerns he addressed. His expertise and pleasant demeanor made for a seamless experience - I couldn't be happier with the service and value provided!

I reached out to Williams Brothers AC and Heat in Pasadena to have my old heater checked out. The technician who came by told me the unit was as outdated as the house itself - it wasn't safe to use anymore. He provided an estimate for a new one, which was even lower than his initial quote. I decided to move forward with their service. Two days later, Jeffery and another tech installed the new heater just in time for a chilly night. The next morning, it wasn't working, but Jeffery returned that day and fixed it promptly. Since then, everything has been running smoothly. Given the rarity of reputable heater repair companies in Pasadena, I'm glad I chose Williams Brothers AC and Heat.

I had an incredibly positive experience with Williams Brothers AC and Heat. Ruben, one of the technicians, showed a deep understanding of his craft and took the time to address all my questions. He's not only knowledgeable but also genuinely kind and possesses a strong moral compass. When I encountered an air conditioning breakdown, Ruben suggested replacing the gas valve rather than pushing for immediate payment. This thoughtful approach paid off when the unit ultimately required replacement. Given its age, 16 years old, Williams Brothers offered me a very reasonable price for my split AC. The installation process was impeccable, with every area of the house covered in protective wraps. Even the attic and upstairs space were carefully wrapped before the old unit was safely taken away. I'm extremely grateful for their top-notch service. It's clear that they're committed to customer satisfaction, as I've found a new trusted partner in Williams Brothers AC and Heat.

Ruben came out to fix my furnace. He showed up early, which was a plus. When he checked the furnace, he listened to what I had already tried to troubleshoot and helped me figure out the problem by explaining it clearly. Ruben also picked up on some issues from the previous install that I hadn't noticed - he explained what needed fixing so everything would work properly again. He set up a new furnace installation and I'm extremely satisfied with the whole process.

This company exceeded my expectations in every way. Tristan and Micah responded quickly to all my inquiries and demonstrated a deep understanding of their work. They guided me through the selection process with ease, recommending a Bosch 2-ton and 4-ton 19 SEER furnace that operates silently. The installation team, led by Jeffery, did an exceptional job; they were knowledgeable and efficient. From start to finish, the service was top-notch, with clear communication throughout. My research paid off in finding such a reliable and exceptional service provider.

We were in a desperate situation when our heating system failed us, leaving us without heat or hot water - having young kids at home made it unbearable. Thankfully, this company stepped up to help us right away. From the start, we found their service in Pasadena to be top-notch. The first person we spoke with, Tristan, was incredibly knowledgeable and responsive. He coordinated our schedule quickly and ensured that the hot water issue was resolved promptly.

Tristan and Ruben worked together seamlessly to get us fixed up fast. Another technician, Jeffrey, played a crucial role in getting our heating system back online. Before installing the new furnace and on-demand water heater, Jeffrey conducted a thorough inspection of our current setup and proposed a comprehensive plan to restore our heat and hot water. His attention to detail was impressive, especially when he added an extra support bracket for safety when connecting the furnace to the gas meter outside.

What's impressed us most is the team's commitment to quality workmanship and customer satisfaction. With multiple technicians involved in the project, it's clear that they're dedicated to doing a job right. While the repairs are still ongoing, we've had an overwhelmingly positive experience so far. In a field with many options for furnace repair, this company stands out due to their exceptional service and expertise. We're grateful for the excellent work from Tristan, Ruben, Jeffrey, and the entire team.

I recently had my whole furnace system replaced with Williams Brothers AC and Heat, and I was thoroughly impressed. From the initial assessment to the final installation, there was no pressure or hard sell - they just seemed genuinely committed to doing a great job. The team's honesty was refreshing, and their expertise helped us navigate the tricky process of dealing with issues left behind by a previous company.

One standout member of the crew was Micah, who handled the entire project with ease. He kept me informed throughout the process, explaining everything in simple terms and ensuring I felt comfortable with each step. The new installation looked fantastic, and the team even built a custom part to simplify our filter setup - we now use just one instead of three, which is a huge relief.

I'm also grateful for their recommendations on additional products like the Solace filter and UVA light. If you're struggling with allergies or asthma, I highly recommend giving them a call. The improvement in our air quality has been dramatic, and we haven't even had to clean our ductwork yet! Micah made sure everything was spotless before leaving, which was a big plus for me as a parent of young children.

The team's care and attention to detail were evident throughout the process, and I'm so glad we chose Williams Brothers AC and Heat.

Jeffery showed up about an hour after I called Williams Brothers AC & Heat. He was friendly, explained everything clearly, and gave me a straightforward assessment of my old system's condition. After checking it out and running some tests, he presented options for repair or replacement. Given our system was outdated, we opted to upgrade to a new 3-ton Amana Gold package. The installation is set for next week, fitting my schedule. Jeffery did an excellent job as the service technician, making the process easy to grasp.

I hired Williams Brothers AC and Heat after my old AC gave out - they were one of several companies I met with at the time. Jeffery was the tech who impressed me, coming across as genuinely enthusiastic about his work. He stood out by double-checking all existing connections to ensure nothing needed replacing or upgrading. I appreciated how calm he remained when I grilled him on various system options and costs, timelines, and budgets. The company delivered exactly what I wanted - a new system that fit my needs and stayed within my budget. Tristan and Micah did the installation with ease, displaying both technical skill and politeness. Overall, I'm glad I opted for their maintenance club - it's been a solid choice so far.

Jeffery recently visited our home for a scheduled heater maintenance check under our service plan. As it was his first time at our place, he made a great impression. Upon arrival, my three dogs were initially wary but Jeffery didn't seem put off by their reaction. He recommended we also get a full cleaning for both the furnace and outdoor AC unit, which I took his advice on. A few days later, Jeffery returned to tackle the cleaning task. The dogs recognized him instantly and seemed pleased to see him again. Throughout the process, Jeffery took the time to explain each step he was taking, which I found really helpful. Overall, I appreciated the friendly, professional service from start to finish.