Reviews of local pros in Placerville, California

Incredible service and super personable! Nancy took my call and provided exceptional customer service making sure my appointment was scheduled without a hitch and Hagen found the problem, explained it in simple terms, and fixed it quickly! Super convenient service all around!!

Wonderful experience with Encore, starting with Nancy at office, then timely visit with Hagen to efficiently diagnose my heating issue and opportunity to enroll, saving money, in their loyalty program, ensuring I stay up to date with maintenance 😀 Highly recommend this local, family owned, company!!!!!

Hagen serviced both our main unit and our mini split. He made made an adjustments for efficacy. He took the time to explain what he did. He is very knowledgeable about the units and how they work. He called when on his way and arrived a few minutes early. We are very happy with the service that was provided today. Will look forward to seeing him again in 6 months.

What a pleasant young man. He was very helpful and explained everything about my unit and also my ducting under my unit. Thank you so much Hagen

Hagen was prompt and informed us of the issues with our system. He gave us confidence with our decision to fix the items broken with no pressure.

Delightful young man. Very clear on what needs to be done and how much it will cost. We have fujitsu mini splits and it is difficult to find technicians who will service them.

Hagen from Encore was great! He was friendly and answered all our questions. He quickly figured out what caused our AC to stop working and got it up and running in no time. Thank you so much!

Called and spoke with Nancy in hopes someone can come out same day due to our AC not working. Hagen was sent out right away and did a great job at explaining and showing us what he was doing. Thankfully small fix! Hagen was very polite and professional and we loved talking with him. Recommend Encore Heating and Air. 10 out of 10!

Very prompt, efficient and courteous. I appreciate the way he laid out our options not just giving us a huge estimate. Gave us a breakdown of our options and let us choose with zero pressure . Very honest and professional.

Encore’s transparent approach to business is as refreshing as the cool air my heat pump offers on this warm September afternoon. At the risk of being verbose, Hagen clearly shared his technical insights to enable me to accurately decide which actions to take. I’m grateful for his forthright delivery and for Encore’s competitive pricing.

These guys are great! They stand by their work and the quality of the parts they use with warranties (so rare these days!), are friendly, courteous, professional, and offer very competitive and transparent pricing. Hagen was awesome, explained everything in detail, asked questions and made sure we were in the loop and that all of concerns were addressed. This type of approach is hard to find in service techs today. You’re only going to find it in a family-owned company that cares about customer service and establishing a long-term service relationship. It was a no-brainer to sign up for their affordably-priced monthly club plan and we look forward to working with them for many years to come!

The initial phone call from Nancy in the Encore office was so personable.
I could tell she really wanted to solve my air conditioning issue as soon as she could.
Encore’s Tech Specialist Hagen has the Best work ethic I have come across in years or ever. He is personable, friendly, informative, just sweet.
It was the best experience with a service
person.
Really like a family friend❣️

Hagen is quite knowledgeable, very professional, personable, and thorough. Excellent service and it was a pleasure, we are happy to have discovered Encore and look forward to the ongoing service! Thank you Hagen!

Asked Michael and Representative to clean burners, check sensor and igniter. Michael replaced sensor Burt told me the burners and igniter were fine even though he did not take out and examine but that night after repair I had the same issues with the burners not igniting and the blower continuing to blow cold air Same problem I had before the repair. Not a Happy customer. 🤯

I had the pleasure of having Michael to diagnose my non- functional furnace. Michael is a personable, polite and a true professional. He was thorough and efficient in diagnosing the problem and above all, resolving it. Thank you Michael and Encore for bringing back heat to my house!

Hagen is the best super nice and helpful. Great customer service knowledgeable. Strongly recommend if you are looking for best service and honesty. If you are looking for the best then forget the rest. Small growing local family business just aiming to please and grow.

My family booked a diagnostic appointment with Encore - the technician no-showed at the scheduled time and didn't respond to my father when he attempted to contact them to see if they would still be coming that day. We went with another local company who was prompt and showed at the scheduled time of the appointment and provided us with an honest opinion.

Had Hagen out to diagnose our issue and clean HVAC. He was very professional, polite, and provided us with options moving forward. He took the time to show me what he found and explain it to me. Thanks for the great work.

I had a 3 hours window booked for my repairs. Mike showed up right on time and was done with both services in less than 1 hour, that amounts to a labor rate of over $600 per hours...might be time for me to find an alternative for my repairs...makes me wonder if I really needed to do any repairs...

I communicated my disappointment with them and got no response at all!

Highly recommend this company! Very friendly family owned. Hagen was super nice and knowledgeable. Did not try to upsell me on something owe don’t need. He solved our issue without having to spend a lot of money.

Encore Heating and Air installed a heating system in my home in late 2025. They did a great job and we were happy with their work. Unfortunately, they apparently have lost their license/and or liability insurance and failed to notify customers directly. They will not return calls or texts from any number listed for them, and simply closed their doors. We were contacted by one of their former employees who has obtained his own contractor's license and is soliciting business from a list of Encore's clients. We are supposed to have a 10 year warranty on our new system, and a planned service agreement for one year. Shameful that we had to hear this from an ex-employee and not Encore!