Home Services reviews in Pleasanton, California

I am a residential customer and I just got a bulk pickup scheduled with Cheryl. (spelling might be wrong as I forgot to ask 🤷‍♂️) The best customer service I have experienced in the past year. She had to schedule it a bit out but for a free and incredibly convenient service I am overwhelmingly satisfied. This is especially true when I think back to when I scheduled this service in the past with other representatives. Such great customer service I want to call back just to chat!

Its customer service used to be responsive and friendly but since May 22 it has been really difficult to reach out them by phone and voicemails had also been ignored. I was out of town during winter time and Cheryl asked for the proof to consider issuing credits for 6 months that I did not use any service of them. I provided the docs in March 22 but did not hear from them since then. I called them multiple times and left at lease 3 voice messages and finally they called back yesterday saying my account is past due and this morning I found my trash can was not picked up and emailed them and they said I must make the payment to restart the service. I went to the office in the afternoon and found its owner is arguing with its manager in front of me for my account balance for over 20 minutes before they two finally agreed to each other. Chaos!

They don't have to agree to issue me a credit but they should have let me know this and I can pay and move on. Now they all sounded like I tried not to pay them and get free service. The whole management team members did not treat a long time resident with trust and respect.

My service was great and prompt but the prices were outrageous!. I ordered the largest debris yard box they had for dirt, rock and concrete from a construction job we are doing there. I was quoted $480. Paid over the phone with a credit card. A month and half later I notice a huge additional charge of $719 on my bank card. When I question them about the additional charge they tell me the debris box was overfilled. Plus they charge $14 for a credit card fee. NOT HAPPY

I have used their transfer station for 20+ years living in all of the tri-valley cities. As a contractor and resident. They exceed in customer service, pricing, and getting in and out in a timely manor. If the price seems inconsistent sometimes, so what, it’s still 10 times cheaper than other places. Keep up the good work and light hearted attitude at the gate!

$50 for a single mattress for non pleasenton residents

They DO NOT do recycling for bottles and cans anymore, since after covid. I went there and the guy let me know before nicely showing me how to get out of there and giving me another nice recycling location in Livermore.

Very Expensive even though you are residence of pleasanton. I suggest everyone to go to Tracy, CA they have the best rate and more space, you dont have to wait in line.

Most service companies are miserable to work with, especially local services. Fortunately, I have always had a pleasant experience calling PGS. They are always very friendly, kind, and patient over the phone. Pricing is high, especially for Sunol but it is what it is, there isn't another option so you kind of just have to suck it up.

The company started at 6:00 am in the morning. Who cares about sleeping people .

Excellent work! These guys went up into one of the tallest, most precarious trees to fish my drone out of it.
Very professional and easy to work with.

Thanks Deva!

I can only sing praise for this guy!! He was prompt, knowledgeable and super fair on charges for his services.
I recommend him and feel confident in recognizing and recommending his service. I believe you will too.

NO YOU DIDN’T. LIAR.
I didn’t received even a phone call, let alone any inspection or replacement.
（Somehow didn’t find a way to directly respond to their response so making another comment)

This tree care company is the best of the best. They are knowledgeable in evaluating and determining exactly what you need in tree care. They proceed with care and caution to protect the surrounding areas, to prevent damage or injury from falling tree limbs. They are also friendly. I highly recommend them to anyone who is knowledgeable, or not so knowledgeable about tree care and maintenance.

Summary:
I had a extremely disappointing experience with Arbor MD. Despite giving clear instructions not to cut back a specific tree in my backyard, the company ignored my request, causing irreversible damage to an important tree. I cannot recommend their services due to poor communication, disregard for my instructions, and irreversible damage

Clear Instructions Ignored:

A month prior to their visit, I explicitly told Doug not to cut back a specific tree in my backyard and how important that was. He acknowledged my request and assured me he would confirm what could and couldn’t be cut on the day of service.

Failure to Communicate:

Doug was supposed to arrive at 8 AM to confirm everything with me before starting work. Instead, one of his workers arrived earlier and immediately began cutting the tree I had explicitly told them not to touch. Doug gave him instructions on the phone and there was a miscommunication. Doug arrived late due to traffic.

While the company acknowledged the mistake and apologized, the damage cannot be undone. The tree was a beautiful centerpiece in my backyard, providing wonderful shade that visitors used to compliment. Unfortunately, it will never grow back the same.

⭐️⭐️⭐️⭐️⭐️
Outstanding service from ArborMD and Doug Hagee!

I’ve had an excellent experience working with ArborMD, especially with Doug Hagee. Doug is proactive, professional, and truly a pleasure to work with. He consistently goes above and beyond — always anticipating needs, providing expert advice, and following through with exceptional communication. It’s clear he takes great pride in his work and genuinely cares about his clients.

I highly recommend ArborMD to anyone looking for a tree care company that’s responsive, knowledgeable, and reliable. Doug sets the standard for professionalism in this industry!

Pool time organised a major upgrade of our pool a few years ago (see photo) and have been providing weekly chemical and cleaning service ever since. We have found them reliable and timely.

Very helpful

Friendly and great customer service

Had the part I needed laying in their shelf. They were packing to move but the guy walked over and dug through fittings for me.

They do my pool service, any repairs or other maintenance for the pool and I get me portable spa chemicals in their store. They always give me the best service and advice! Thanks Pool Time!

We have used pool time for our pool and spa for the last 8 years. I could not imagine having anyone else do repairs on our pool. They found a leak that even a well known franchise leak detection company could not find!