All Things Good

I hired this company to do the work on my house that was recommended in a home energy assessment completed last year.

Initially Alex Minaboo, the owner, came to look the job over and in that visit recommended replacing all the heating ducts in the house. He tried to sell me a heat pump system which I did not want to do since the existing furnace is only three years old. There was nothing in the home energy assessment report indicating I needed to replace the furnace or the ducts. A few weeks later, the foreman (I think that is his role) came by to assess the job, and said he did not think the ducts needed to be replaced as they were still quite new. I opted to not replace the ducts but to proceed with the air sealing of the heating system that was recommended in the home energy assessment. Alex later said the air sealing could cause a problem for the furnace, which he said was too large for this size house. He suggested that adding an additional heat register might mitigate a potential problem with rapid cycling, and I opted to do this.

In the course of All Things Good sealing the heating ducts and adding the new register, the blower on the furnace stopped working. Alex deflected and denied responsibility for his company causing the problem, disparaged another company that had installed the furnace, and argued that his company could not be held responsible for damages when something breaks in an old house while they are working on it, referring me to a clause in their contract. To fix the furnace, All Things Good charged $1200.00 in labor costs (for a job that took no more than 2 hours on site) and the blower was about $700 more). I have always thought “if you break it, you fix it” and I was floored by how this was being handled, but since I do not know HVAC systems and could not in good conscience argue that I was certain the breakdown was caused by their work, I proposed we split the bill for fixing the furnace. My offer was refused. Alex then had the gall to argue he was already giving me a discount on labor costs, and threatened that if I did not pay he would put a lien on my house.

I paid the bill because it was not worth my time to fight with All Things Good. I see positive reviews here but my own experience was very unsatisfactory and I will certainly never use this company again.

Alex and his team did an amazing job, and I was blown away by the professionalism and communication at every step of the project.

Alex and his team did phenomenal work on my house! Alex did an excellent job managing a complicated project, and he and his team obviously care about the quality of their work. They are also really respectful - they always give notice on when they are coming over, make sure everything is cleaned up at the end of the day, etc. On top of that, their prices are also quite reasonable.