HVAC reviews in Ripon, California

Great service and excellent price! The whole project was very painless and they were able to install it within 6 days from the day of estimate to the install. Rick the installer was very professional and left the property clean and neat. Nicole from the office was very helpful. Thank you, I would definitely recommend Souza's to anyone looking to replace their system 😀

Souza's Heating and Air – Honest, Reliable, and Skilled!

I had to make a claim through my home warranty company, and they sent out their HVAC contractor. I was told my unit was beyond repair and needed a full replacement. Unsurprisingly, the warranty company wouldn’t cover it. Then the same HVAC company suddenly said they could fix it—for $1500 out of my pocket. That flip-flop didn’t sit right with me so I called Souza's Heating and Air, and I’m so glad I did.

Not only did they fix my unit the same day, they showed me the actual faulty part—which was completely different from what the warranty contractor claimed. The repair cost just a few hundred dollars, and my unit now works perfectly.

Souza’s demonstrated real integrity, transparency, and professionalism. I’m incredibly grateful for their honest service and would highly recommend them for any HVAC issue.

Courteous, professional, friendly and really go above and beyond! As a Real Estate professional I will be recommending to all my clients, friends and family.

The tech that came a 2nd time to check heater was amazing! Very professional and knowledgeable.

3rd visit Souza Heating and Air came out to be sure my install a few months ago was highest standard. Satisfied with the work performed.

Rick from Souza’s Heating & Air was great. He was prompt, kind, and took the time to explain everything to my husband so we understood exactly what the problem was. When I first booked online and mentioned that our heater wasn’t working, the office called me back right away to offer an earlier appointment so we wouldn’t have to stay cold — which we truly appreciated.

Overall, we had a fantastic experience and highly recommend Souza’s Heating & Air.

Mark was able to come quickly & diagnose the problem. He also got the heater up & running that same day. Mark then got a part and his rep Rick & another young man were able to fix the issue the next work day. All staff were completely knowledgeable & very kind. This is a business I can trust to do good work.

Saved me at least $1500!!! Was quoted $1800 from another company that ended up not even being the real issue. Souza was able to get my heater working good as new for well under that. Service and communication were top notch. Very honest team highly recommend.

I simply cannot express the amount of respect I have for Mark Souza and his team. Both Rick and Aaliyah demonstrated nothing but kindness, compassion and honesty throughout my entire experience. We were frozen in our home for three weeks straight and Rick literally came to our rescue. He dealt with a complicated issue with ease, and exemplified constant professionalism, while Aaliyah handled every phone call with authenticity and empathy. Rick, in additional to his already stacked schedule, treated us fairly, he fixed a very complicated issue for us, and handled a problem that wasn't even his--which took days to fix. Aaliyah never made me feel awkward, nor did she abandon me during a time where I was being ignored by the original company who was supposed to be helping me. Not once, did anyone complain. I am incredibly blessed and fortunate to be writing these kind words because they deserve endless praise. Thank you so much for your exceptional customer service and care. 5 stars!

I cannot be more satisfied by the service and workmanship I received from Souza Air. The whole Customer Experience was top notch from the administrative staff, the field representatives which included Mark himself. Mark explained the scope of the project in a way I understood it well. He obviously knows his trade and the cooling technology. Adam, the installer, did a perfect installation and was very personable. As a PG&E field employee for over 35 years, I dealt with numerous contractors to know which ones were the best. Souza Cooling is on my list.

Amazing service!!

BEWARE THEY ARE SCAMMERS!!!!!!! As a Singh myself I thought why not support my people but unfortunately I met with people who were doing their best to take advantage of me and my family.

My mother called a guy from this business to check out our AC unit and he initially mentioned that there was a part that needs to be replaced and the Freon needs to be filled up. So we asked a simple question “Would the fan of the AC unit work if we replaced the part?” This man responded saying no you need to replace the Freon which coincidentally happens to be quite expensive.

After some further questioning we asked if the fan of the AC unit would spin if we did the Freon. He once again said no. This phony technician started to sweat a little because it was clear that we caught his lie!!!

We kindly told him that we don’t need his services and he left the unit opened up like when he was inspecting it and didn’t even put it back together.

We decided to get a second opinion and guess what happened. Neither the Freon or that part needed to be replaced and our unit will be repaired in the next couple of days.

I had a fantastic experience with Gurminder. He arrived quickly and had all the necessary parts, so there was no waiting around. He fixed my AC in no time, and the price was very reasonable. I highly recommend him to anyone in need of AC service!