Electrical reviews in Riverside, California

DO NOT HIRE THESE INSTALLERS!

The company, installers and the sales representative lied to our faces.

We started the process in September 2024 and our solar panel system still has not been fully complete and activated.

We woke up to no power this morning. Which surprised us since we were told we would be grid independent once installed.

The sales person told us that we would be grid independent after installation. That is NOT the case. Instead, they have turned our home into a giant battery for SCE and have the government rebates for their company.

I called Enphase - the company that controls the system and they said the installers - Empower - DID NOT install the “system controller.” D’Ann, the person at Enphase said she was surprised Empower didn’t install that since that is the critical component to making your home grid independent and said that installing batteries without the system controller was “pointless.”

The good news is that we can get it installed she said, the bad news is that we have to pay for it.

No one at Empower is answering because they don’t have 24 hour support even though Google and their website says they do. It just goes to a message that says it’s after hours and then hangs up on you. So good luck getting help unless it’s between 9am - 5pm. They need to update their site and Google because saying you’re available 24 hours a day by phone is a lie.

The sales person for Vivint Solar, Lachlan, who came to our home and told us we would be grid independent said that we would need 2 batteries the mislead us on the size of the actual batteries. He motioned with his hands that they were about 3 x 2 but they arrived with 4 batteries and take up half of the side of our house. It was a shock how big they actually were when they arrived to install them and they needed 4 instead of 2. The worst part of it is that none of that is accurate. He lied to our faces and told us that with batteries we would have grid independence. But never told us that we would also need to buy a system controller for that to be true.

It took 3.5 days for them to complete the installation and it still isn’t correct.

The final inspection didn’t go well. They left broken tiles which they are supposed to replace during the final. They said they did replace them and were about to leave but then I looked out the window of two rooms in our house where we can see the roof and saw at least 3 BROKEN TILES next to the panels and combiner pipes. WHY didn’t they see them if they next to the work they did?

Also, SCE came out and replaced our breaker panel box and then we had an electrician come out to put a new plug in our gagarge and he found that they just used the old switches from the old box and found a few that weren’t even working. So we had to pay to have those replaced. How do 2 electricians from SCE and 2 installers from Empower not even test all of the switches before calling it a day? Totally shoddy work.

We understand that there are a lot of steps to get the power on (site survey, solar and battery install, combiner install and panel upgrade, final inspection, then a whole bunch of other SCE bureaucracy, but our panels are still not active after 7 MONTHS and we will have to CHASE them down to reply to anything or give us updates.

They do not tell you at the sales level that it will take almost half a year to get the system just to the point where they MIGHT be turned on and will not even install all components needed.

The crew was fantastic and professional. Saul was especially nice. They worked hard all day until complete. Awesome job.

Chaz and Bryce were both polite, professional and very detailed oriented in the work being done as well as their communication. Great job Empower!

Bryse came out to fix a few tiles that had been damaged in the storms and did a courtesy check of the whole roof. He found over 20 damaged tiles and replaced them all over the course of 4 hours. Great service, exceeded expectations. Thank you!

The install was done quickly and cleanly. Everything looks great. All workers were respectful. Couldn't askfor a better install experience. They left the my home and yard as clean if not cleaner then it was when they started. The whether arrived early both days.

Super service; the entire solar install process went smoothly. The team was professional, hard working and thoughtful! I will definitely call Empower whenever I need roofing or HVAC work done.

Daniel and Jerry are very professional and courteous in their interactions with customers. Always keeps you updated on the project. I appreciate their commitment to excellence. They are a pleasure to work. Many thanks

Daniel's crew Jerry and Leo performed and excellent installation at my house. Upon arrival they were so professional and and ease to talk too. I am trill that Empower sent and awesome crew to my house because they represent what a professional company should be.

The crew that installed the system was fantastic from arrival to completion. They quickly walked us through the process, where everything will go, and got to work. Installation was scheduled for two days but the weather/rain caused some disruption. The crew used the available windows without rain to keep the project moving and kept us updated throughout. The project just finished up and everything looks great. This is a great start to my solar journey with Empower.

The installers Leo, Daniel and Jerry were all great and very professional. When they arrived I honestly did not expected them to install due to the rain. However, GOD willing 🙏 they stuck around and got the work done. I'm very happy 😊 and satisfied with their work, work ethics and professionalism. I would highly recommend Empower.

Excellent communication. Technicians are truly proud of what they do. Looking forward to laughing on hot days knowing that I don’t have to worry about the air-conditioning bill anymore.!!

Adrian was professional knowledgeable and it was the best appointment I’ve ever had. His knowledge level and personality made the visit remarkable. My phone is in great shape and I tried very hard to do the downloads myself, but he knew exactly what to do. He answered all my questions and worked really hard to get me a new jacket for my phone and set everything up so I could feel more confident about using my phone

I got my Solar installed with Empower Home Services and they did an amazing job getting everything done in a timely manner.

Daniel, Jerry & Leo were part of the installation team and they were very easy to communicate with and very respectful people. Daniel answered all my questions and assured everything was installed properly. He also made sure to clean up after himself.

Overall, very satisfied with their service and installation process.

Empower Solar installation team worked very hard today. The team members were polite and professional. Team was able to pull in additional staff to complete a two day installation down to one day. Very appreciative of the staff! This team should receive a bonus and recognition of getting this installation done before rain came in.

I first connected with Pristine Electric through *********** PRO REFERRAL program. ***** was extremely responsive and courteous, and he followed through on every step of the communication. I appreciate the transparency and fair pricingit means a lot not to feel taken advantage of. He, *****, and the rest of the team did an amazing job installing new smoke detectors and a bathroom exhaust fan. Im looking forward to having them provide more services in the near future.

Hi *******,Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Our team always strives to go above and beyond, and it means a lot to know that it made a difference for you. Were grateful for the opportunity to work with you and look forward to serving you again in the future!The New Alliance Team

I worked with New Alliance Security recently and had a great experience. They were professional, easy to work with, and really made an effort to meet all our needs. It was clear they took the job seriously and knew what they were doing.They went out of their way more than once to make sure things got done right, and that kind of effort doesnt go unnoticed. Communication was smooth, and everything was handled without any hassle.Overall, they were solid to work with and Id gladly team up with them again.

Great work, very professional and timely. Highly recommend their services.

Very prompt and professional ****************** I own construction company and thats exactly how I would expect my employees to present themselves. Great job!