All reviews for Cool-Fun, RV Cooling Units

Nothing but professional service from Cool-Fun!, I dropped off my fathers Dometic Articold unit and Chris handled it himself, He is full of knowledge and not afraid to share it, Installed the unit and within a few days had it at the perfect temperature!

Can’t say enough about this place! We found out the day before our annual New Years trip that our refrigerator stopped working and was leaking Ammonia. After searching for a solution I found Cool-Fun was local and gave them a call. They said they would have a replacement ready in about 4 hours. Cool-Fun saved our trip and got me a replacement cooling unit on New Years Eve! Got it installed within a couple hours after all the tips given by Chris. Refrigerator started cooling right away and worked flawlessly the whole week. Great customer service and product! Thanks again, much appreciated.

I ordered new (refurb) cooling unit from here. They shipped it to Utah. total cost was about half the cost of a new cooling unit on Amazon. It took a week for them to ship it, but it was well packaged, came with a large tube of thermal mastic, and it arrived quickly after it shipped.

Installation of these units is NOT for the faint of heart! But I got new unit installed, and it is working well.

The rebuild on the unit is working very well, the only issue we have is after repeated request via text and email we were supposed to get a return label for the core in order to “activate the warranty” these went unanswered after repeated promises to send the return label for the core

We have worked with them in the past and no issues at all, we have had a cooling unit on order for about a month now and continue to get the run around on shipping issues and cannot get it shipped due to too many parts to go out. I understand employee shortages and being busy, but when we continue to call and get the same response over and over or them not calling us back is very unprofessional. We will not use them again. Sorry

Their customer service is absolutely terrible. We ordered a cooling unit for our jayco rv. It took 2 months to ship and we had to call twice to check the status. They charged our card when we ordered, not when the item shipped, and no the charge wasn't pending, the transaction posted when we ordered. After we replaced the unit, we didn't have the paperwork we needed, even though we paid for return shipping. We called to get the correct paperwork, she said she would talk to her boss and call back, she never did. We called again she told us we didn't pay for return shipping. She said she'd ask her boss so I stayed on hold while she asked. She gave me a bunch of attitude and finally said she would email the label. I told her I wouldn't be recommending the business to anyone, with attitude she said "I don't care." I told her she a lot of attitude for customer service. She said "No, you do." Very worst I have ever been treated as a paying customer. Do not use this business!!

Would NOT buy from this company again. No customer service once you’ve made your purchase. Bought our unit in August 2023, two year warranty. It has failed. Called company, was given Chris’s (boss) personal cell phone number. We have called & left four messages. Have not been called back. We chose this company because of the number of years they’ve been in business & the fact that is a family owned company. BIG MISTAKE!!

If I could leave - stars I would. I have never had this horrible of an experience. we placed an order my card was billed the same day showing tracking had been created. after 4-5 days tried calling no answer after several days we got a hold of them and were told it would ship that day. 2-3 days later no part. called again. We were told they sold out of the part we had on order and our order didn't get sent in time. card still charged. Her boss who has been doing this for 50 years had found one that would work. ok they will send it today. shipped to the wrong address and guess what the part was wrong. called again no answer after 4 calls in a row a lady answered and said I am not at work. I asked for someone who is there as it was during business hours. No there is not. I am running late. She said she would call as soon as she got there. 2 hours later I call again. Tell them the part is incorrect and we would need to return the part. she will have to ask her boss (you know the one who has done this for 50 years) and said the part was right. Calls back and they will take it back, but we have to pay the return freight. R U KIDDING ME. I have to pay $80 for freight for something you shipped and it was wrong. They call back and guess what they found the correct one and can ship today. Ya no thank you. I won't tell you what you can do with your part. Long story. sorry, but they did give us a credit less the shipping of $80. So it cost me $80 and a whole lot of headache and time. I would not recommend this company. I will spend a lot more to buy new. Then deal with criminals who cheat people out of money. Just wish I would have researched and seen all there awful reviews with the same issues we had.