HVAC reviews in Sacramento, California

The company IC Heating & Air that was sent out to my home to do the AC & Furnace replacement was FANTASTIC!! Very professional and friendly.....told me exactly what was to do done and the time line. So Glad I went with Sears Co.

I purchased a new Carrier cooling unit last June (2017). I was assured that the unit qualified for a $350 rebate from my utility company. This was the main reason I chose that particular unit instead of something cheaper. The salesmen also assured me that if, for whatever reason, I was not able to obtain the $350 rebate then Sears would actually reimburse me for that same amount. The salesmen failed to provide me with the necessary documentation to obtain the rebate before the deadline and I missed out. I contacted the salesmen from Sears as well as their supervisor about Sears reimbursing me for the rebate I missed out on but they refuse to contact me back.

Purchased Duration Cool (Owens/Corning) shingles and gutters for a new roof project. 50 year guarantee! Team was professional and quick. Daily site clean up! Great attitudes!

Well what was supposed to be a simple estimate for a roof replacement turned out to be an expensive 3hrs. Of waiste of time .my daughter and I had sears come over yesterday to give use a price on a new roof for our 884sqr.home in northighlands 95660.what should have been no more than $8 to$10,000 to have a new roof. Turned out to be $23,000 and only if we signed today.tried to tell the man the price was to high and we would think about it and get back to him.he then tried to push us into a complete in door remodel when we told him we didn't want any new appliances the price then went up to $26,000 and we kept telling him we were only interested in a new roof. So after 3hrs.he finally gave up and left. I personally will never do business with sears again. P.S.none of the other estimates exceeded $10,000 from 5star rated roofing companies in our area!!!.

Everything was perfect in the beginning. Signed contract 8/25/2017 and based on information at the time work would start in about 3 weeks. After 2 weeks expected a call to schedule the job. After hearing nothing contacted Sears to find out what the status of my job was. This is now in September. No return calls. Called everyday, no return calls Finally called the supervisor, no return call. Finally Sears called in September and told me that they were short 1 installer so the jobs were backed up. I said ok, can I get and estimated time frame. Sears said she really couldn't tell, she was trying to find out when the installer was coming back. Ok, so I waited again. About a week later Sears calls and said they only had 1 installer and he is trying to catch up on all the jobs. I have 2 jobs in front of me. Keep in mine, my job is a small job (just replacing the shingles on the upper part of my house). So, now we are into mid October. I'm thinking beginning of November. But, I get a call from Sears that they can start my job on 10/25. But, before they start the job the installer needs to come by and check the job. He wants to make sure he'll have enough material. No problem tell him to come by any time. He comes by, we meet and greet he takes some measurements and says he'll be back tomorrow. Everything is moving along we are happy until I get a call from Sears. They don't have the color I ordered and won't have it until 3 or 6 months out, could you pick a different color. So I pick another color. Sears calls and says oh they do have enough omaterial of the color you originally wanted I didn't realize it was such a small job. Do you still want that color, I said yes stick with the original color. The installer is almost done with job, but I give him the 5 stars, not Sears. This is unfortunate, we own some rental property that needs work. Was considering Sears, but after this experience don't think so. Oh let me mention one lastitem. Sears called yesterday asking if I would sign off on the job before it was completed. Reason was she wanted to report it as completed on the month end report.
We said no, because if anything happens and the job doesn't get completed we have no recourse.

Art, is a great salesperson and knows his products well. Great demostrations. The installers did a great job too however clean up should have been better. They left some debri behind, didnt haul away the old patio door pet insert that they said they would and luckly I found a razor blade on the floor in a bedroom before someone stepped on it.

I'm disappointed. Seemed professional when came to my home for the consultation. Gave me all of the info I could've asked for. I signed up for new HVAC and roof. Nobody calls to keep you updated, feeling of being forgotten. Working with contractors, which is fine, but they forget to get a signature and suddenly I need to rush to get it to them. Not feeling like they appreciate my business. Definitely feeling like just a dollar, as I was literally told my signature is holding up their fiscal month end, meanwhile still waiting for final appt to verify they did the work correctly.

Workers showed up on time. Described how windows worked, sealed them expertly. Performed the detail windows installation requires and did not leave anything behind. I did not have to do any cleanup whatsoever. Would recommend for window replacement. Excellent service.

Recently, I was privileged to have a MAJOR roofing project completed by Sears Home Improvement Projects.

From the initial point-of-contact to the final, I am grateful for their exemplary performance (from site supervisors/various crew).

Without any hesitation, I would recommend Sears for roofing projects...from the smallest to the impossible ...

Thank you, Sears

Our experience with Sears home was terrible. We purchased our replacement windows in July or 2017 with an explicit agreement for an installation date by September 2nd. The sales person told us he was our point of contact and he even called the installation manager to confirm the install date was not a problem.
The windows did not get completely installed until October. We called and wrote emails to the sales person, install manager and even the general manager without response.
What a shame, that Sears customer service has become nonexistent. I grew up with Sears products, but will never buy another Sears product due to the terrible customer service and lack of professionalism from the Sears home executives. This is why Sears is losing profits and customers.
I have warned all my friends and family not to buy from Sears due to their poor customer service. Beware!

The workers were very polite and diligent. They had my new HVAC system up and running in a day and a half as it was in the 100's. They cleaned after themselves and removed all of the old system. Very pleased.

I had a lot of problems with the installation of siding as a repair on one side of my home. Even after agreeing to pay an exorbitant fee for work i did not need (minimum order size), I received very poor service. The installers showed up late and left early. Then returned on an unscheduled day to work! The communication was poor and the cost outrageous. I cannot recommend.

My experience with Sears home improvement was average. It was okay. Communication wasn't great and I had to make phone calls to find out what was happening with my flooring project. I am happy to have the new floors and be rid of the carpet but the workmanship was just average. I am not impressed.

We had our HVAC system replaced - we are so pleased with our replacement; the new system is quiet and efficient. The gentlemen that did the work were professional, efficient, paid attention to details, explained the process and answered all my questions. My experience was excellent.

Need replacement windows? Don't look any further they got your back. Material quality, cost and installation labor and quality are excellent in my experience. Very, very satisfied!

Right from the beginning, they worked hard to make this work. New rules made it difficult to find an acceptable place to put the heat pump. They found a good solution. Professional at all times. Despite ongoing supply issues, they managed to dig up the equipment I wanted. Install was done cleanly and quickly. Strongly recommend!

While I was impressed at the sales meeting by the low price and the general features of the windows, and I appreciated the hard work and dedication of the installers, I was dismayed by the fact that Sears Windows staff had ignored or misread the local requirements for tempered glass in my location. Consequently, 20 out of 23 windows failed inspection! Now I am waiting ANOTHER 3-4 weeks until replacement panes can be installed, with consequent disruption to my house again. This was not what I expected or wanted. I am enjoying the new windows, however...:-)...

New siding was installed on my home. It was done professionally and they left the area very clean and tidy. The sales process was great. Dennis and Doug went above and beyond to make sure I had what I needed and understood all the details.

The crew that helped us from the Sacramento office gave us superb service. Andrey who did the actual install for our cabinet re-surfacing was polite, communicative, considerate and time sensitive besides being a complete artisan in his attention to detail. We could not be more pleased with our kitchen!

My air conditioning system from them is only about 3 years old and has broken down THREE times since May. The warranty only covered parts, which cost next to nothing but the labor is extremely expensive. First repair “fixed” a coolant leak and filled refrigerant. $600–Month later ac not working again. They cancelled on the day of and made us wait 10 days WITH NO AC IN CALIFORNIA SUMMER. Finally someone comes and “fixes” it with a $25 part $200 labor for literally 10 min of their time. Okay, fine whatever. Fast forward a month and it’s not working again! They say they’ll come next day, cancel day of two hours into time window. Reschedule for tomorrow, same thing.. cancel 2 hours into waiting during the time window. If this was an accredited business I would report to the BBB. Absolute worst service I’ve ever received in my life. Will do nothing but tell everyone I know NOT to waste their money. Faulty parts, horrific customer service, don’t care if their customers suffer or waste their time!

the team who completed our new roof were great. The house and area were clean and neat. All debris was removed. The job was done on time and the inspector spoke highly of the work done.