Pest Control reviews in Sacramento, California

Terminix has been our pest control company for 20+ years. I see my neighbors using other pest control companies and many keep changing to new ones. Our service tech is THE BEST. Mark is great.

I paid nearly $1,700 for a full mice exclusion service, and I’m still experiencing mice activity in my pantry even with traps placed and all food stored in sealed bins. When I called to follow up, I was told I have to wait 48 hours just to schedule another appointment.

For this price, the service should not be fully paid for until the issue is actually resolved and the customer is satisfied. It has now been over a week since I paid in full, and the problem is clearly not fixed. I’ve never had this kind of experience with my current pest control provider, Aptive. Very disappointing so far.

John has been our Terminex Bug Terminator for several years and he is just great. I can text him if there’s a problem and he responds right away. He lets us know when he is going to spray and he is very dependable and trustworthy. And did I mention friendly? Yep, he’s that too. No bugs here. Thanks John!

Honestly I loved the service you did on my home in July but it was a one time thing and I canceled right after. I’ve been getting billed every single month and every single time I called I was told not to worry to simply ignore it, that it was a “mistake”.. now I just received a “final notice” that my bill for a monthly subscription I didn’t agree to was going to collections. Which I’m unsure why I’m even getting billed when I had already paid for the service in July and it was a total of $150. If this is not resolved and I get it sent to collections and it ruins my credit I will be seeking legal advice and that is how we will proceed moving forward. I will not be paying you a dime for something I did not receive or ask for when I’ve canceled multiple times. At this point you sound like a SCAM and I’m going to treat it as such.

My technician Nick is very communicative with his comings and goings. He gives a detailed update of the task he completes every time. I appreciate that kind of service very much.

We are so pleased with the professionalism of Greg Monteiro who has been our Terminix tech for several years now. He always communicates before and after service, and he only schedules our service dates on the same day of the week that’s convenient for our schedule. The service controls black widows and cockroaches which have been a problem in the past, while also not harming our dog or cats.

John Proctor has always been professional, polite, and kind. He also is always very careful to ensure we know he’s on his way so we can safely secure our dogs which we greatly appreciate!

John has been are service provider since 2015! We are so grateful for him. He is knowledgeable, responsible, great customer service.

John is our guy & he’s great!! He lets us know when he’s coming & if it’s not a good day he reschedules. He’s very thorough & explains what he did as well as what he sees while spraying. John also asks if we have any other issues so he can take care of them. We’ve been customers for 16+ yrs & we are very happy with John.

Our recommendation is based on the exceptional service by technician Xue Vang, who is excellent. He is always thorough, professional, and courteous; moreover, he tailors the service to what we need and is happy to accommodate any re-scheduling. He is truly an asset to the Terminix company.

Head of operations manager Victor took care of me. Was polite, knowledgeable and always kept me in the loop of things. He made my experince with terminix go beyond my expectations. Victor is such a great asset for terminix and he derserves recognition and promotion. Thank you Victor for your time and taking care of the job that you promised.

If i give give a negative 100 i would!! So i got terminix service to fumigate the house i just bought. After fumigation was done and tent was getting removed, the tent got stuck on my porch post and the worker kept pulling it. They cracked the top of thr post wood and now my post is hanging. I put in claim. Unable to reach the right people. Was told I'll get a call but never did. Finally i was able to reach someone to out in my claim. Unfortunately my claim got denied. I clearly have photos and pictures that it was damaged due to their fault but they still denied it. I will no longer use their service!!! Beware! They may be good at what they do but if they ever do any damage to your property, they will find reasons to not be liable for it

Terminix was VERY responsive and answered all my questions up front about the work they would perform and the exact cost. Great people to communicate with. We had rodent droppings in our attic so we had that vacuumed out with all the insulation as well. Then they sanitized the attic by the HVAC and put new insulation in. All in about 4 hours and left our house spotless. We couldn’t be happier. Great price too!

The technicians are always professional and courteous. Communication is great. I know beforehand when they will arrive and after my visit am informed of any pests seen and treatments done. We have had no problems since they started.

⭐ 1 star (would give 0 if I could)

I signed a contract with Terminix on 12/4/25 for a $1,500 rodent exclusion at my home in Elk Grove. The contract clearly states I have three business days to cancel “without penalty” and that any payments made will be refunded within 10 business days after they receive my written cancellation notice. It also states that allowing them to begin work immediately does not waive my cancellation rights.

The exclusion work was done while I was not home. A guest was there, not a resident or homeowner. Despite that, the technician marked the work order as “resident home, no signature necessary.” I never signed the work order and did not personally approve the work when it was done.

I completed the official Notice of Cancellation and hand-delivered it to the Sacramento branch on Croydon Way within the three-business-day window, directly to a manager (Jonathan). Instead of honoring their own written contract, I was told I “can’t cancel” because the work had already been done and that the $1,500 would not be refunded.

As of today, Terminix has still not refunded my $1,500 even though I canceled on time under the contract and followed their process exactly. I am now disputing the charge with my bank because Terminix refuses to follow the terms they themselves put in writing.

In my opinion, this company does not stand behind its contracts, does work without the homeowner present, and then refuses to honor a valid cancellation. I strongly recommend avoiding this branch and thinking very carefully before signing anything with Terminix.

I love my technician he’s amazing he’s smart. He’s kind he’s hard-working. He’s reliable. I wouldn’t have it any other way. Competitors have tried to step in and cancel my service with Terminix and they can’t come close to what Terminix does they do what they say they’re gonna do they charge what they say they’re gonna charge there’s no hidden fees and they run to my rescue every time I call you can’t get a better deal for what they do for you and you can’t get a better technician. I highly recommend this company