HVAC reviews in San Francisco, California

My experience with Schmitt started off great with excellent service, but their quality of communication, reliability showing up at the job site and getting the work done has really suffered recently. I'd like to revise this review upwards and truly hope this is lapse in quality is temporary and improves soon.

Recently had them install a heat pump. Excellent scheduling, on-site staff very skilled and easy to work with. Love the heat pump, and find our home more comfortable.

I would highly recommend Schmitt for services and installations. Thank you guys!!!

Update as of 2/7/2022:

After several months, Schmitt had no response to us and left our HVAC unfixed with $0 charges. Today, we had a technician from United Mechanical to take a look at our HVAC. It seems that technicians from Schmitt made our HVAC even worse! The best way is to change the whole HVAC. Although I prob not in the position to judge what went wrong, leaving customers with unfixed HVAC is not professional.

My experience with Schmitt was not good. Our HAVC has broken 2 months ago, I had Schmitt find the issue and waited for the parts coming.

Staff from Schmitt came to our unit (always 1, 2 hours late on schedule) and spent 5,6 hours repair. Nothing fixed. We had to wait another week for them to repair it again. On the day of second try, they came an hour and a half late and told us that they called our HVAC manufacture tech support and figured that they had to order the parts again and re-do the repair process and left??? !!!! This is NOT professional. You can have the call with tech folks anytime during the week before you arrange the time to come to our unit. With the pandemic, we have to arrange our meetings, calls from work for this type of arrangement.

In this case, I have no idea when our HVAC can be fixed.

Requested a technician to come diagnose and repair my furnace. Paul arrived on time, quickly understood the problem, and made the repairs. He explained the issue to me very clearly. It was overall a great experience. I'll be sure to give them a call in the future if my furnace system has issues again.

Schmitt Heating installed heat pump systems in our two unit building in San Francisco. They did an outstanding job and the Mitsubishi systems work just great. Their employees were courteous and very capable.

I left Schmitt after I became suspicious of being ripped off. Our electric bill was rising over the past 3 years. Within the last 3 years it started failing to cool down the house completely. Keep in mind I had paid the enormous price of $350 for their annual maintenance contract each year since I owned the house (2013) for 2 visits per year. The contract covered end to end testing and cleaning. Never did they check the outside heat pump condenser coil to see if debris was preventing air flow. Never did they tell me that there was a refrigerant leak in the evaporator coil. They pretended to do work and left but I could not prove it. The straw that broke my camels back was calling them 4 months ago about the house not cooling properly during the day. They came out on my second maintenance contract call to troubleshoot. They said there was no leak and everything looked great. But the refrigerant charge was a bit low. So they added 3 lbs of refrigerant. The charge did not last 2 weeks. I then called them back. They tried to find a leak and said it was the refrigerant valved outside on the heat pump that was leaking. They replaced that and recharged the system. For that it cost me $170 for 30 minutes. It did not last 1 week. So I called them back requesting a more experienced mechanic to troubleshoot and find the problem. They never called me back so I call them again. They finally talked to me and I requested the more experience mechanic again at which time they hung up on me, so to speak. I was transferred somewhere and put on hold for a long time. I smelled a rat and decided to take the group recommendation to call Mosley. Mosley found the leak within 5 minutes on-sight in the evaporator coil, a known defect as determined by a class action lawsuit. They did what Schmitt could not or would not do after years of visits.

Our building is configured with Mitsubishi split-type inverters in all 5 apartments. When one of the condensation pumps failed, we called around and were able to schedule an appointment for the very next week with Schmitt. Alex arrived right on time and was able to quickly assess the problem. Even though the condensation pump part had been discontinued by the manufacturer, he was able to source it through one of his regular suppliers. It arrived promptly the following week and Alex returned, again right on time, to swap out the unit. Throughout the entire process, Alex was courteous, professional, and most of all, extremely knowledgable. Our tenant now has his air conditioning working again thanks to Alex of Schmitt Heating and Air Conditioning. Two thumbs way up!

ok, so our Furnace had a blower motor die, its almost 20 years old, and it became impossible to get a ballpark estimate on repair costs without an expensive technician visit. Worse, carrier authorized distributors would not only not sell parts, they'd also not give you an estimate unless they came and inspected your machine (an expensive visit). Catch 22.

Thankfully, calling around, I stumbled upon Schmitt HVAC out of SF, and even more thankfully I got connected to Jenny who not only was amazingly fast, professional, and courteous, she was also able to ask a few simple questions and suggest some alternatives (new gas furnace, new heat pump etc), and then went away to see if the part was available with them or the supplier, and if their crew would to install it, how much it would cost. Jenny called me back not that long after, with an estimate, which really helped me figure out what it would cost, but also how to look at the alternatives. Quite a stand up experience, and I'm much appreciative of Jenny, and of Schmitt Heating.

Schmitt heating installed a new furnace at our house, we were very impressed. Wally, Sione and John were professional, courteous and have a good eye for detail. They excelled at every aspect of their install. Every register was installed precisely and the system well thought through. To top it all off their quote came in well below their competitors.

We have been partnering with Schmitt, our HVAC vendor whom we have been working with since 2018. Throughout our partnership, Schmitt has consistently delivered exceptional service. They have not only provided us with high-quality HVAC solutions but have also offered valuable consultations to optimize our systems.
One aspect that truly stands out is their responsiveness, especially when it comes to last-minute requests. The team at Schmitt has always been quick to address our needs, ensuring minimal downtime and disruptions to our operations.
Moreover, the onsite crew demonstrates a deep understanding of their products and systems, allowing for efficient and effective maintenance and repairs.
Furthermore, I must commend the professionalism and helpfulness of everyone at Schmitt, both on-site and in the back office. Their dedication to customer satisfaction is evident in every interaction.
Overall, I highly recommend Schmitt to anyone in need of HVAC services. Their commitment to excellence and customer service makes them an invaluable partner for any organization.

Schmitt Heating has been our go-to HVAC company for over 20 years. Their experience and knowledge and professionalism keeps us coming back. We own over 15 commercial buildings in San Francisco and Schmitt Heating handles the heating and air conditioning in all of them. They respond quickly to our service request and are always professional with our tenants.

I called them at 730 am and they had a service technician at my home by 9 am. He was very nice, explained all my issues thoroughly and options for my furnace. I usually get several estimates, but I felt so comfortable with what I was being told I let him order the parts that day. 3 days later my furnace was working. The staff at the office was very accommodating and the service technician was great! I would recommend their services and definitely use them again.

Words cannot describe how grateful I am for Bryant fixing my ac/heating unit within 2 hours the same day i called schmitt for service. He was super friendly, experienced, and most importantly, he got the job done.

After working with 3 other service companies spending over 20 hours and still unable to fix my unit, Bryant knew exactly what to do.

I highly recommend schimtt if you need a professional!

The people who work here are crooks. We requested service on our AC unit 6 months ago and they "fixed" the issue, only for the problem to return last week. We paid $600+ for that first visit. Then, we called them back and instead of fixing the issue that they did not initially fix, they charged us another $700. The tech intentionally worked as slow as possible during the visit, knowing full well they charge by the hour and spent a FULL HOUR waiting for someone else to bring him a part we specifically said was broken when making the appointment. This is incredibly unethical and we will never be using this company again. I'm going to report them to the BBB as well.

Response: You failed to mention the part where the first visit was for the same exact problem (A/C would not turn on even when thermostat was working) and your technician did not correctly diagnose the problem, simply only replacing the a thermostat instead of looking for the root cause, which occurred again with this second visit. The low voltage wire shorting out was the original problem and if your technician did a good job the first time and correctly fixed the problem, the same issue would not have occurred 5 months later. Thus, this is a matter that should have just been fixed for free, or at least at a much lower rate. We decided to accept the high price you charged for this second visit because our time is more valuable than pursuing getting our money back. You would not work with us and did not budge on your quote. This is poor customer service. I stand by my review and do not accept your reply.

I have been a Schmitt Heating & Air Conditioning customer for over a decade now and they have never let me down. Their entire staff, from their customer service department to their technicians are very knowledgable and professional. Their heating and air technicians have years of experience and are the best that I have come across in the industry. If you are looking for a new heating and air system or even wanting to maintain your existing system, I would definitely not look any further than Schmitt Heating & Air Conditioning. They will do a fantastic job for a very reasonable price. I give them 5 out of 5 stars! Please don't change a thing at Schmitt Heating & Air Conditioning. Thank you again for your help, expertise and service.

Excellent service fixing Carrier furnace and replacing furnace filter. Reasonably priced. Repeat customer!

I appreciated the very smart, professional technician’s ability to diagnose a puzzling noise problem with my furnace and correct it!

I am happy I found the professionals to do my furnace
The techs (Saul and Adrian) knew what they’re doing and did a great job installing a new furnace
They’re so professional and polite.
I am very satisfied with the service.
I highly recommend the company.

Our technician Saul was friendly, knowledgeable, efficient and very helpful in doing maintenance on our furnace. We so appreciate the honesty and professionalism of Schmitt.

Upon calling, Ann or Anna answered, displaying a highly unprofessional demeanor. She promptly ended the call. If I were to rate her, I would give her a zero. However, this assessment is solely directed at her behavior, not towards the company or their work for this particular individual.

I can’t be more grateful to Saul for getting my heating system up and running.
He did a great job and is extremely professional. !