HVAC reviews in San Jose, California

I hired them to diagnose an AC issue, but things went downhill fast. I asked about the diagnostics fee upfront since it wasn't mentioned on their website, and they said $75 with no prior notice of work or price. Instead, they met with someone else in the house who clearly couldn't authorize the work, and instead of calling me to discuss, they just did it. They then sent me a surprise bill for $822 without my consent. The bill was for a Gobi 2 pump ($160 online) plus 3 hours of work at $150/hour - which is laughable considering the replacement takes 15 minutes. When I asked about the overcharge, their only offer was to knock off $75 and then threaten to send me an invoice for unauthorized work to collections.

Precision Heating and Cooling did an outstanding job installing my heat pump system. The entire process was seamless, from start to finish. They're a top-notch company with professionals who are responsive, knowledgeable, and courteous. Pablo was exceptional, ensuring everything was done correctly. I highly recommend Precision Heating and Cooling to anyone seeking reliable HVAC services.

The technician arrived promptly after scheduling and did an excellent job diagnosing the problem - highly competent and courteous. However, despite multiple follow-ups, I never received the promised quote from Megan, which has been weeks overdue. As a result, I've switched to another provider. Initially, the service was very promising, but ultimately fell short due to poor communication regarding costs.

I was thoroughly satisfied with Precision Heating & Cooling. The technicians arrived quickly and efficiently completed the vent cleaning service. Their attention to detail was evident in keeping the area tidy. Camilo and Jesus were courteous and professional, making a great impression. Camilo explained the work clearly, putting my mind at ease. I appreciated the swift response and seamless execution of the job. I'm eager to engage their services again for any future heating or cooling needs.

I had a fantastic experience with Precision Heating and Cooling. They installed my heat pump system without any hassle and made it incredibly easy. The company is reliable and keeps you informed throughout the process. Guillermo and his team were exceptional - professional, helpful, and meticulous in their work. I'd highly recommend them.

I recently had a top-notch experience with Precision Heating & Cooling when they replaced my air conditioner. The whole team was spot on - from start to finish, everyone was professional, courteous, and on time.
It's obvious that this company puts its customers first and takes pride in what it does.

Guillermo went above and beyond for me. He gave a fair price, explained everything clearly, and made sure I felt at ease with the whole process. The communication from the team was seamless - they kept me informed every step of the way and were always quick to answer any questions.
I appreciate that they went out of their way to drive all the way to my home in Concord, which speaks volumes about their commitment to customer care.

The fact that they're behind a satisfaction guarantee gives me peace of mind for the future. I feel confident that if anything goes wrong, they'll be there to help.

What really impressed me was the workmanship - it's clear they respect their customers' homes and take pride in their work. They left everything spotless and finished the job efficiently. Their professionalism, honesty, and attention to detail set them apart from other companies.
I'd highly recommend Precision Heating & Cooling to anyone looking for reliable, high-quality HVAC service.

"Thorough, expert work by a great team. Excellent service from start to finish. Highly recommend."

My AC has been making a whooshing sound, so I scheduled a check-up with them a few months ago to make sure everything was good for summer. However, when the new filter arrived, it didn't fit my existing one - they used a 16x25x1 instead of the correct 16x24x1 size. Next time, just be upfront about not having that specific size in stock and let me know I can purchase it separately if needed.

The team arrived on time, did a great job keeping noise levels down and leaving everything spotless. The installers were courteous, professional and respectful. They've done an excellent installation - the unit is fantastic. Customer service has been top-notch, keeping me informed every step of the way from tracking their progress to clean-up. It was as if they never visited. Even with my landscaping project ongoing, they worked seamlessly without any issues.

We've been loyal customers for years and have seen the company improve significantly - their technicians are skilled, prices are reasonable, and customer service is top-notch. We wouldn't go anywhere else. The technician, Javier, delivered exceptional service yesterday, explaining everything in detail and even teaching us about our system. He's a great example of the high standards this company maintains.

Valley consistently provides reliable maintenance for our HVAC system, arriving promptly and keeping us informed. They offer fair prices and I'd definitely hire them again.

Jesse was fantastic - arrived right on schedule. He worked professionally, tidied up afterwards, and explained everything clearly. His work was top-notch.

I hired the top-rated HVAC companies through Consumer's Checkbook, who sent five licensed pros to assess my home. Valley stood out with a thorough quote and quick communication – they responded promptly via text and email, making them stand out from the rest.

My furnace stopped working altogether, making a weird noise as it tried to start. Steve H from Valley Heating arrived on June 18, 2024, and told me right away what was wrong: the fan capacitor had given out and the thermometer display was worn out. He fixed both issues quickly and efficiently. Steve was friendly and made the process painless. Thanks for a job well done!

I'd been noticing some weird noises from my furnace for months, but I waited too long to call for help. When it finally stopped working, it was peak season and I had to wait two weeks for an appointment. Now that I've seen firsthand how inconvenient that can be, I'm making a promise to myself: regular annual maintenance is in order.

Valley Heating & Cooling delivered exceptional service across multiple homes. Their professionalism and attention to detail were outstanding, exceeding expectations with excellent results.

Valley Heating is consistently dependable, delivering excellent service at affordable rates. Years of use have earned me trust in their professionalism.

They offered a discount when I paid by check, which helped. However, there were some problems with the permitting process, but the team called me to resolve the issues, so I'm grateful for their flexibility in making things right - now I'm just waiting for the permits to be finalized.

We recently had Valley Heating, Cooling replace our old AC with a new heat pump. From start to finish, everything was smooth and professional. The job got done quickly, and they left the site tidy. They handled all necessary paperwork for permits with the city and made sure everything passed inspection without any issues. Overall, we're extremely satisfied and would wholeheartedly recommend Valley Heating, Cooling to anyone looking for reliable service.

I had a good experience with the installation team, who showed up on schedule and did a solid job. The cleanup was also appreciated. My only issue is that the $800 permit fees weren't clearly mentioned during the sales process, which was a surprise cost.

Valley Heating has provided reliable service for years, delivering a professional and courteous experience that instills trust in their expertise.

I've had two positive interactions with Valley Heating, Cooling, Electrical and Solar. The most recent was when they fixed my thermostat problem. Their technician arrived on schedule and swiftly diagnosed the issue. They replaced the thermostat efficiently and expertly, finishing the job quickly. Overall, I'm extremely satisfied with this experience, giving it a perfect score.