HVAC reviews in Santa Clara, California

Fuse HVAC far exceeded my expectations with their two-zone heat-pump system installation. Slava, Tony, Jeff, and Constantine delivered top-notch work and accommodated my unique needs with ease. Melanie and Violet handled scheduling and communication efficiently, ensuring a smooth process. The final result looks great, the price was reasonable, and the whole experience was problem-free - I highly recommend Fuse HVAC.

Zorik and his partner installed our track light and outlets efficiently. They arrived promptly, explained their approach, and offered alternatives before proceeding. The job was done correctly and thoroughly, leaving the space tidy behind them.

I'm super satisfied with Fuse!
Initially, they handled my HVAC needs, but ended up covering plumbing and electrical too - impressive! Their team is top-notch; every person I interacted with was courteous, punctual, and knowledgeable.

They expertly guided me to the right heat pump, got it installed swiftly, and even tackled some electrical upgrades. When a small plumbing issue arose, they resolved it on the same day.

Overall, their service was great - only minor timing issues. Extremely pleased I discovered them - would definitely recommend!

Kostas provided excellent service, demonstrating extensive knowledge and helpfulness. When my heater and air conditioner issues arose, he promptly resolved them within a few hours. His professionalism and expertise left me thoroughly satisfied. I highly recommend Kostas for any future needs; his quick response and quality work make him the first choice.

I recently had two projects done by Fuse Service at my home, a minisplit heat pump and a heat pump water heater. The installation itself was satisfactory, with good workmanship from the installers.

However, the experience turned sour when it came to the completion of contracted work. The heat pump water heater project was plagued by major issues that left me extremely frustrated and wasted a significant amount of my time.

The problem started with the salesman's assurance that his company would handle everything. On paper, this seemed fine, but in practice, Fuse failed miserably. They had no excuse for not obtaining a necessary city permit until 10 days after the work was finished, only applying for it when I repeatedly asked them to do so.

What's more, they had charged me $450 for the permit, which would have been waived if they had applied in a timely manner. This highlights my main concern: Fuse Service has no qualms about taking advantage of their customers. If I hadn't pursued this issue further, they might have gotten away with it.

Another contract obligation was that Fuse Service would apply and obtain a $1100 rebate from the California state agency, TechClean. However, despite my repeated requests, they failed to follow through on this commitment. For three months, I had to repeatedly attempt to get them to perform their own promised responsibility, only to be met with excuses and delays.

The experience was infuriating, especially when dealing with Fuse's customer service team. The one phone number led to much empty promises of action, followed by being passed from department to department, with each iteration taking at least a week. It felt like they were deliberately stalling for time, hoping I would give up.

What finally broke the logjam was my direct contact with TechClean, who applied pressure on Fuse Service from their side. Eventually, after months of waiting, Fuse Service relented and completed the rebate process.

I must say that I find it amusing to read the responses from the "owner" and "co-founder" of Fuse Service, particularly when they claimed to be unavailable due to meetings. It's clear how much time they spend on avoiding accountability for their mistakes.

I recently had Fuze replace my old gas water heater with a heat pump unit. The sales consultant who came out was knowledgeable and walked me through all the options, making a recommendation that seemed sensible. A few days later, the plumber arrived and spent nearly eight hours installing the new system, as well as addressing two issues I'd been experiencing with my water supply line. They took care of both problems in quick succession, explaining what they were doing at each step. The team was diligent about cleaning up after themselves and presented a very professional service. Overall, I'm extremely satisfied with the experience - I wouldn't hesitate to use Fuze again.

Fuse delivered a top-notch service with a strong focus on professionalism and organization. A coordinator arranged a video call to discuss the project and provided a detailed estimate. After signing off on the contract, Ron, my technician, arrived promptly 30 minutes before scheduled time and installed the EV charger according to electrical codes. His work was meticulous and left everything spotless. The communication throughout was excellent, with great attention to detail and quality of work. Overall, I'm extremely satisfied and would definitely recommend Fuse to anyone.

I've had a consistently excellent experience with this HVAC company. From initial diagnosis to installation, everything went smoothly and professionally. The technician who assessed my system was knowledgeable and provided a fair quote for the new one. The technicians who installed the Daikin 5T heat pump were courteous, efficient, and did top-notch work. I've used their services before for electrical work and was impressed again with the quality of their installation. Their prices were competitive, and I'm grateful they could deliver on that. As long as they maintain this level of service, I'll continue to use them for my HVAC needs.

I've had my AC Heat pump installed by Fuse for years now. The initial installation was handled by professional installers who did a top-notch job. Recently, I noticed some vibration and contacted Fuse, who sent technician Dylan to fix the issue. He diagnosed a minor problem and provided guidance on how to keep the system running smoothly. TheFuse team's professionalism is impressive - thanks for their excellent service.

Had some electrical issues with multiple outlets that were beyond my DIY skills. Dmytro arrived promptly, quickly identified the problems, and made significant upgrades while teaching me how to tackle similar issues myself moving forward. I also asked him to investigate a separate issue from when I moved in, which he efficiently resolved with a satisfactory solution. Overall, pleased with the service provided by Fuse, particularly Dmytro's professionalism and work quality. Expecting to utilize their services again in the future.

Had a backed-up toilet on a Saturday afternoon and called around. Only Fuse answered, sending a plumber over within an hour. Ronnie arrived promptly and worked efficiently to clear the issue. He was polite, tidy, and left my place in order. The price was reasonable too. Overall, I'd definitely recommend Fuse for plumbing needs - they got it done quickly and professionally.

Juslav did the job quickly and efficiently without any hassle. He didn't try to sell me anything extra. He worked fast, got it done, and was out of there. I'd hire him again for future jobs.

I've had two positive experiences with Fuse, one installing a Tesla charger and an HVAC system. They provided competitive quotes compared to other vendors, which was a relief. The communication process for scheduling the work, permits, and potential rebates has been straightforward.

My interactions with Fuse have been hassle-free. Whenever I had questions, I could easily reach out over the phone or email. The technicians who visited my home were respectful of my property and took care to protect my belongings. They always notified me before entering sensitive areas like the electrical system.

The team's attention to detail is impressive. After completing their work, they left the area spotless. One standout aspect was the asbestos removal project for my furnace - Fuse partnered with a reputable company and ensured seamless communication. The minimal disruption required from my end was a bonus.

I want to extend particular praise to Oleg and Oakley, who delivered outstanding work. Their professionalism and courtesy are a credit to the company. Overall, I'm thoroughly impressed with Fuse and would highly recommend them for any project.

We've lived in our condo for years, but our old Carrier single-phase heat pump system had seen better days - 20 years after its original install by another company, to be exact. Jeff, the salesman, came highly recommended and we were eager to get a new system. He was knowledgeable about his products and took the time to explain everything in a way that made sense to us.

We hadn't updated our old system since it went in 20 years ago, so we did some research on our own using AI tools to compare estimates from four different vendors and various brands quoted. Jeff's estimate for the Daiken FIT R32 system was reasonable and fair, especially considering what others had come in at.

Jeff wasn't pushy or sales-y, which we appreciated - he just gave us a straightforward quote and let us decide. He kept us updated with emails and text messages throughout the process, from scheduling the installation to providing reminders for the day before. We even got a text message asking if we needed anything else after signing the contract.

The actual installation was surprisingly quick, taking only two days. Beforehand, we received an email saying that Fuse had pulled the permit, giving us an idea of what to expect. On the day of installation, we were told who our technician would be - Vlad - along with a brief bio and picture. He arrived on time, covered our floors to protect them, and worked efficiently.

Vlad showed us the new Daikin One Touch Smart Thermostat and walked us through how it works. The cleanup was thorough both days.

Just hours after the installation, we can already see that the new system is extremely quiet, providing heat and AC quickly. We're thrilled with our decision to go with Fuse, the Daiken FIT R32, and Jeff in sales.

We had Vitalli from Fuse come out for electrical work. He updated some light switches to smart devices, swapped overhead lighting, and installed Ring products. He was spot on - courteous, tidy, and took care to get each new smart device working just right before moving on to the next task. The level of attention to detail was impressive. Overall, Vitalli's professionalism and work ethic have won us over; we'll definitely be coming back to Fuse for any future electrical issues.

I want to express my appreciation for the exceptional service provided by technician Azamat B from FUSE during the installation of my HVAC system at home. From start to finish, Azamat showcased impressive technical capabilities that ensured every aspect of the job was done correctly.
He demonstrated meticulous attention to detail and a clear understanding of best practices throughout the process. Azamat took the time to thoroughly explain the system configuration, addressing all my questions and ensuring each component was properly installed before completion.
Not only was Azamat's technical skill evident, but he also displayed professionalism, punctuality, and respect for the home itself. The work area remained tidy and organized, with no unnecessary delays or shortcuts taken.
Overall, this experience far exceeded my expectations, and I highly recommend Azamat to anyone in need of HVAC services. His level of expertise and commitment to quality are a testament to FUSE's reputation for excellence.

We were pleased with the installation Sergei performed on our heat pump water heater, meeting our agreed-upon contract. He put in extra effort to troubleshoot our mobile app, which had some technical issues. Upon completion, he left the workspace as clean as when he arrived.

Alex and his partner installed my heat pump hot water heater yesterday - a top-notch team who worked diligently and demonstrated expertise in their craft. They exceeded my expectations. Their competitor, Fuse, also impressed with competitive pricing, excellent communication, and timely responses to queries. Both companies provided high-quality service; I would recommend both without hesitation.

Vitalli provided excellent electrical upgrades at my home, initially completing the work and then finishing it up with Soren. The outcome was outstanding, and I highly recommend Vitalli for any future projects due to his professionalism and high quality of work.

Fuse Service handled multiple tasks at our new home, including upgrading the electric panel, installing a Tesla charger, and setting up a smart thermostat. They completed the projects efficiently and on schedule, sticking to the quoted timeline and price. Technician Vitalii was particularly impressive - he displayed excellent technical knowledge, courtesy, and patience during the work, taking the time to thoroughly explain each step and address my concerns.

I had a fantastic experience with Fusion's service team. The technician, Allen D., was extremely kind and showed great dedication to his work. Installing an HVAC system in a condo is notoriously challenging, but he tackled it with professionalism.

Allen worked late two nights in a row to ensure completion on schedule. He thoroughly tested the system afterward, verifying that all vents were receiving airflow. When I asked questions, Allen provided clear answers. His patience was impressive, especially when my 7-year-old daughter also asked numerous queries – he and his colleagues responded calmly and helpfully.