House Cleaning reviews in Santee, California

We love having GL Pools take care of our pool. Brian is excellent and happy to work with us on giving lots of notice when he will be here so we can be sure our dog is inside the house.

I met GL Pools from my pool contractor as this is who he hired for the start up service. I was so impressed with the kindness and care of everyone I met/spoke to, that I hired them to maintain my pool after the initial start up service concluded. They do a top-tier job twice a week which keeps my pool sparkling perfection. Friendly, attentive, supportive, and empowering employees abound, and I couldn't be more grateful they service my pool.

GL Pools has kept my pool looking amazing. The staff is helpful, polite and professional. They keep you informed with weekly emails and respond timely if there is ever an issue.

We switched to GL pools several months ago. It has been the most wonderful experience and best decision we made for our pool service and weekly cleaning. They are responsive, respectful, honest, knowledgeable, friendly and really take the time to answer your questions and explain things in detail. Very good pricing too! Thank you to all the staff that takes care of us weekly and our repairs. Our pool looks amazing thanks to you. You guys are the best and we are so grateful to each and every one of you!

If you’re looking for a pool company that actually pays attention, keep looking.

We hired GL Pools in November 2023 to maintain the pool, spa, water rill, and fountain at our Carmel Valley vacation home, explicitly because we are only on-site every 2–3 months and needed a company that would be our “eyes and ears.” For this, we have paid materially more than competing services ($4.5-5K/year) plus thousands of dollars in extra clean-ups over time.
After an acceptable first year, the quality of service fell off a cliff. High staff turnover meant new technicians constantly cycling through, weekly visits becoming inconsistent, and basic maintenance being missed. The neglect became so bad that we ultimately had to drain and shut down our fountain entirely despite paying for it to be maintained.

Since June 2025, our pool, spa, and rill have developed severe calcium buildup that any competent technician should have noticed and escalated early. Their own 10/13/25 “weekly service report” email includes clear photos of the spa and rill with obvious white calcium scale, yet the technician checked the boxes saying the spa had been brushed, the tile brushed, and the rill cleaned. When we asked about cloudy water and visible scale in those same photos, the service supervisor replied that “everything looks good” and blamed the cloudiness on a new phosphate remover, promising to run a full test at the next visit. No one ever told us there was a real problem, and no remediation plan was offered.

When we finally returned in late November 2025, we found a pool that clearly had not been properly maintained: heavy calcium rings around the pool, the spa surface caked in white buildup, the rill in terrible shape, and debris sitting undisturbed. That condition forced us to delay serious work and personal plans and triggered an urgent email demanding explanation, immediate on-site management presence, and a plan to fix the situation.

The pattern we experienced is consistent and very clear:
• They do not proactively communicate problems. Serious issues developed over months, yet every report and email we received said or implied that “everything looks good.”
• They rely on templated checklists and photos that don’t match reality. The checkboxes say the spa was brushed and rill cleaned while their own photos show worsening buildup.
• Owners and management appear detached. In two years, no owner has ever visited the property to review the problems firsthand; everything is delegated to a rotating cast of technicians.
• Billing is far more reliable than service. We receive aggressive, automated reminders and 30-day advance payment requests with impressive regularity, yet the same rigor is nowhere to be found in how the pool is actually cared for.

Online, GL Pools markets itself as “San Diego’s #1 pool service” and highlights glowing testimonials about consistency and catching issues early. (GL Pools) Our experience has been the polar opposite: inconsistent execution, serious neglect, and costly downstream damage. Even on employment-review sites, their own technicians describe the company as a “fun place to work, but management is toxic,” with biased supervision—hardly reassuring given what we’ve seen on the customer side. (Indeed)
In my opinion, GL Pools is an excellent marketing engine with very poor follow-through. If they invested half as much energy in supervision, training, and quality control as they do in automated billing, they might live up to their own advertising. Until then, I would strongly recommend that homeowners—especially those who are not on-site full-time and/or don’t want to waste money and time —look elsewhere.

Trevor is the best!!!

Great dependable service! Thanks Ricky.

TRAVIS IS THE BEST! 5 STARS ALL THE WAY.

Great pool service. Our pool always looks great!

Lance is very dependable, always on time and does a great job.

Bryan of Diamond Pool Service always makes sure the pool is clean and sparkling. Thanks!

Travis is a five star every time. Quality work quality person!

Travis dependable, competent, thorough and a nice guy! We trust his judgment.

Rick is the best. You can tell he is an experienced pool technician Very knowledgeable about the equipment

I've been a long-time very very happy customer. Professionalism, quality technicians, fair pricing and honest company. I give Diamond Pool Service my highest recommendation.

Trevor is always available to answer our questions. He provides us with many tips. Chill and relax personally. Keep it up. Bravo!

We are very happy with Diamond Pool Service! 💎 Hillary is great!! Our technician Noah is awesome!!! ☺️ Thanks guys!!!!

Trevor provides excellent service, education, and recommendations, rain or shine. And as an added service, my dogs love him and the treats he brings.

My pool technician is the best. He is so helpful and responsible and I look forward to seeing him each week. He keeps my pool in excellent condition

Travis is outstanding. He is very thorough and always goes the extra mile to make sure our pool is in top shape.

Bryan always shows up on time and does a great job cleaning our pool. He’s polite and friendly. He cleans the pool in a timely manner and leaves the area clean when he’s done.