HVAC reviews in Sherman Oaks, California

This service provider has consistently delivered high-quality work. They successfully installed a complex rooftop unit and have performed routine maintenance twice annually since then. Today's visit by Technician Tommy, who arrived promptly, displayed professionalism and courtesy.

The professionals who came to my house were very competent and friendly. The two Hectors and what appears to be another guy worked together seamlessly. The office team was equally pleasant and helpful throughout the whole process.

When our AC broke down during the sweltering summer, we called Kilowatt and they came through fast. Everyone at Kilowatt was extremely courteous and welcoming. Vernon stood out for being patient and explaining the process in a way that made sense to us. He responded promptly to all our messages and worked hard to fit our schedule and budget.

Bryon arrived on time, demonstrated expertise, and was pleasant to deal with. We'd suspected a water leak was connected to the AC, but Bryon quickly pinpointed the problem. He fit us in same day, answered all our questions thoroughly, and showed genuine interest in doing an excellent job. His professionalism earned our trust; we'll definitely choose Kilowatt again for our HVAC needs.

Kilowatt is top-notch. They've consistently shown a proactive approach to maintaining our entire HVAC system, ensuring it's up-to-date, clean, and fully functional. This has given us significant peace of mind. Great job!

I've dealt with John for over 18 months now, and he's done an excellent job. The company I'm switching to, Kilowatt, has similarly impressive credentials, which should ensure a seamless transition.

Kilowatt installed our HVAC systems and has maintained them for years. Their service was top-notch, reliable, and fair. We've had great experiences with them and would definitely recommend.

I recently had an HVAC system installed by this company, and the outcome was outstanding. The initial quote was fair, the technicians were skilled, and their customer service was exceptional. On multiple service calls, they consistently showed up on time, left everything spotless, and demonstrated a high level of expertise. I've dealt with numerous tradespeople over the years, but this one stands out as top-notch – I wouldn't hesitate to recommend them to anyone.

I'm thoroughly impressed with Kilowatt - from the initial phone call to my two separate requests, Valerie and Jessica provided top-notch service. The staff's efficiency, helpfulness, and kindness set the tone for a positive experience. Francis was equally impressive, arriving during a heatwave with composure, patience, and thoroughness. His honesty is commendable. I'll be recommending Kilowatt to everyone I know - they truly excel in customer service.

We've relied on Kilowatt for our aging air conditioning unit's maintenance and repair. They're consistently thorough, punctual, and transparent about pricing. When our system failed during an extreme heatwave, I reached out at night and they squeezed us in the following day. The fix was smoother than expected and less costly than anticipated. The result is a revived AC that's performing better than before – thanks to Kilowatt's reliable service.

Kilowatt consistently delivers a reliable service. They arrive promptly, present themselves professionally, and exhibit courteous behavior. Unfortunately, it's challenging to find a comparable company for all household services. Overall, the team is excellent to collaborate with and has earned my trust.

Tommy conducted a thorough assessment of our system and provided clear explanations for his recommended upgrade from 6" to 8" ducts, as well as details on the ongoing maintenance contract.

Don't waste your time with Killowatt anymore, it's been sold to a massive private equity firm that's ruined the industry. They're all about upselling and price hikes, firing employees left and right. And guess what? You didn't even get a heads up from them as a maintenance plan member. Needless to say, I'm outta here and switching to a local company that actually cares.

I was pleasantly surprised when the owner, Dean Gilford, of Kilowatt first got back to me on a Saturday night. The follow-up call the next morning, Monday, solidified my impression - he genuinely cared about finding a solution. Byron went through the options with us and we ended up choosing the heat pump system, which was installed by Wednesday. The team that showed up consisted of multiple individuals who had clearly worked together for years, showing respect for our home and anxiety levels. They explained everything in a clear manner. Elizabeth from the office handled all the paperwork and inspections with ease. Even Dean dropped by on installation day to lend a hand, demonstrating his commitment to customer satisfaction. I have no reservations about recommending Kilowatt.

I've been working with this company for around a year and I'm impressed. Their service is top-notch - it's worth paying for the monthly subscription. The staff at their office are super helpful, and their techs are excellent too. Francis is particularly great, always on time, friendly, knowledgeable, and tidy in his work. He answers all my questions without issue. Overall, I'm really happy with the service they provide.

We thought we'd left Aladdin behind after years of service, only to rediscover they were acquired by Kilowatt when we needed HVAC work done again. The familiar phone number brought back memories of the brown and green building on Sepulveda, a place I used to think was suspiciously involved in money laundering. Thankfully, my suspicions were misplaced, and I'm now a fan of this company.

I'd heard from colleagues that Kilowatt is pricier than other HVAC firms, but when it comes to critical systems like mine, I prioritize spending – even if it means shelling out more cash upfront. A 4.9-star rating on Google with nearly 450 reviews can't be ignored; that level of credibility is hard to find.

Tommy, the initial contact at Kilowatt, arrived promptly when our Rheem packaged unit was failing us, blowing only lukewarm air. He took the time to investigate and explain our options before connecting me with Trevor in the management office. We had a thorough discussion about our concerns, which my friend – an expert in construction and repair – helped facilitate. After some honest talk with Trevor, we decided on replacing the unit with a new American Standard entry unit that met our needs but updated to newer freon standards.

With three young kids, a 5-year-old roof, and solar panels installed, I wanted reassurance that the removal and installation process would be seamless and damage-free. Armando, the project manager for the day, made sure everything went smoothly. From initial contact to final installation, the entire process took about a week – an impressive feat considering the complexity of the job. The fact that workers were long-time employees meant I didn't have to worry about subcontractors; cameras in and out of my home verified that everything was done correctly.

I'm thrilled to report that after testing our new unit through rain and wind, there's been zero leaks – not even a single drop. Everything is working as expected, both cooling and heating. The office was quick to address my questions about tax credits and utility rebates.

In short, I highly recommend Kilowatt. Not every project will be problem-free, but mine has been so far. With the level of professionalism I've encountered, I'm confident any future concerns will be handled with care and attention to detail.

Francis provided excellent service, showcasing a genuine warmth and professionalism from start to finish. On-time arrival, clear communication, and courtesy were consistently demonstrated throughout the interaction.

Robert does an excellent job maintaining my HVAC system twice a year. He clearly explains what he's checking, any potential issues that need attention now or down the line, and the results of his tests and maintenance. He's knowledgeable, courteous, and gets the job done efficiently. I appreciate how Kilowatt retained him after the merger with Aladdin.

We were recommended to Kilowatt by a neighbor when we moved in 2021. They signed us up for their 6-month maintenance program.

Byron from Kilowatt was top-notch, knowledgeable, and super friendly. He kept us informed about our upcoming maintenance checks.

When the recent heatwave took its toll on our old unit (over 10 years old), they jumped into action within a week. They offered us a new unit and scheduled installation in no time. The replacement process itself was flawless - their team swapped out our entire system and rebuilt it in just two days. We now have an energy-efficient variable speed heat pump system that's making the house feel cooler.

It's already paying off, with noticeably reduced energy consumption. If you're looking for reliable service like this, I'd wholeheartedly recommend Kilowatt.

Robert is a standout technician for our new HVAC system. He's extremely respectful of both property inside and out, clearly explaining each step before starting and following through on what he said. Robert strikes the perfect balance between professionalism and friendliness, always arriving on schedule. The scheduling process itself is well-organized, with timely reminders and effective communication throughout.

We've been relying on Kilowatt Heating & Air conditioning for years, with no major issues. Their representatives are always courteous and tidy, performing annual inspections in fall and spring. They keep us informed about any necessary work, but most often just filter replacements are required. Our equipment is top-notch - the bike carrier system we have is reliable. We're grateful for the consistent service, which is well worth the annual contract fee.