Reviews of local pros in Soquel, California

The Furnace Room installed a new system for us. Their workmanship is excellent. In addition, we had several circumstances that made the process extra challenging and they really went above and beyond to work through it all and make sure everything got done properly. The were highly responsive, cheerful, and their techs showed up on time every time. From the customer side, you could not ask fo a better experience. I highly recommend them.

I spoke to many HVAC services in the area and Right from the first call the Furnace Room was excellent and on top of anyone else, from the way they set up initial inspection and rapidness to response time and follow up. Ben came out this morning to do a check up on our heating system right before the winter and he did a spectacular job. Suggested a couple of good points for maintenance, was very transparent and honest on what needed to be done and what didn't need to be done. Very happy with the way they work, their attention to detail and most of all, the honesty that they have. Great job guys!

I had to replace the 41 year old furnace in a place I just bought. The Furnace room did an incredible job. Very reliable - always appeared when they said they would appear. Did a tidy install, hauled away the old furnace and cleaned up after themselves. I love doing business with a local Santa Cruz Company that has been around a long time and will continue to be here for me. Would definitely use again and recommend. All the staff was very friendly and helpful.

I finally got “Furnace Room” at my place for a 28 year old furnace! Furnace is only good for 20 years. I have been without heat for 2 years due to no businesses available to fix furnace until now. Greg, HVAC tech suggested a part $500 or replace 28 year old furnace $5000-$6000. I trust Gregg’s advice and bought the part. We took a chance! He cleared areas to install part as well loose screws. The new inducer motor part worked together with old furnace—and batteries at temp gauge inside place (Holly suggested). FYI—$149 for furnace maintainance is paid upfront to check monoxide and so on. Now, I can SAVE for a new furnace. I am GLAD I have HEAT so I can work on place after 2 years (like a hoarder home since I did not have heat to work on place). Thank you! :-)

When mice ate the wiring on my Bryant heat pump, Ryan found a replacement that matches the rest of my system and sold it to me at a discount because the manufacturer’s warranty had been voided by mice damage. Then they designed and sold me a handsome “cage” to exclude mice in the future. I certainly appreciate his help. Also the installer solved another problem I had had since I bought the system. The controller can act as the thermostat so heating is regulated from the living space instead of the ceiling.

I have never left a review before EVER, but I felt this couldn't go unshared: I had truly one of the most negative interactions with another human being that I've ever had with the technician that came to change our filter. Rude and exasperated from the moment I went to let him into our apartment, slamming things, throwing things around our stairwell... He tried to convince me that I didn't need a replacement without even seeing our furnace, and when I let him into the crawl space where it is located, he tried to convince me that our property manager (who was the one who had contacted The Furnace Room to do the replacement) wouldn't pay for it. He literally climbed down the ladder, and I had to convince him to replace it. If my roommate wasn't in the room to witness this exchange, I would have thought I was dreaming. Speechless.

Had a leak on an outdoor faucet. Called Bellows and they were out within the hour. Scotty did a great job.

Their AI bots answered the phone, clumsily but sufficiently were able to set an appointment. The human plumber showed up in the window of time set. He spent some time analyzing determining a plan of action

The guys that came to work on my heater system were very professional, knowledgeable, and friendly. When they finished my wife and I had the peace of mind that everything was done correctly, and they explained to us how everything worked that made it simple to understand. great work guys!

I had Jessie from Bellows come over to help replace 6 lights in our home from 4 pin to LED. The process involved to get Jessie to come over was a bit cumbersome, as they had originally misidentified which parts were required, but the service was immaculate, quick, and Jessie was very knowledgeable with questions that I had. I would honestly give a 3/5 stars for the intake process required to get the job scheduled, due to process, though the team itself was nice and responses were quick and prompt, 5/5 stars for the service provided.

This is a first-class operation. They pick up the phone, they communicate via messaging app. The proposal is full and complete. They get their permits efficiently. All the techs were very professional. They are pricey.

Kevin identified the problem with the blower motor in the furnace, found that the replacement was under warranty and returned within a week to replace the blower. Excellent service!

Everyone involved in my two story home re piping project, from Bellows office staff to professional staff were amazing, kind, available, communicative, on time, efficient service and completed the project by the deadline. I could not recommend a better company for any plumbing needs. I particularly want to mention. Joseph, Chris and Julio for their excellent work and service. Thank you, Paulette Green

Kevin arrived on time, he is friendly and knowledgeable too. His work was efficient and he explained our options openly, which we appreciate.

I can actually say I had fun while Ryan was working on my air conditioner. He was on time, prepared, and everything worked when he left. I would recommend this company 1000%.

Excellent job. Had three plumbing issues and all three were taken care of fast. Will use again. Highly recommended

Scottie did an excellent job. He fixed our problems and gave us tips on how to keep the sink and toilets running clear.

Stewart is a great service technician, knowledgeable and thorough in his explanations! He diagnosed the issues based on his experience and provided a detailed list of corrections to remediate the issues. He also diagnosed some additional upgrades that would help preserve the integrity of our home water and irrigation systems.

This morning, my heater conked out. Bellows installed it a few years ago, and serviced it last month. I was able to leave a message with their operator at 6 AM, and by 10 AM it was fixed at no charge. I literally could not ask for anything more!

We have a mini-split that has not worked properly for five years. The company that installed it expressed little interest in my complaints and kept insisting it was working properly. Then I called Bellows. Hansen took the device apart and discovered ant carcasses in the circuit board! (A few years ago, we had a serious ant problem, now resolved.) We have now signed up for Bellows’ annual service plan.

After choosing Bellows to install a heat pump, they refused to cooperate with our contractor and refused to cooperate with me. After speaking with me, they promised to finally contact my contractor, but didn't follow up. It took a bad yelp review to get their attention. Even then, they attempted to deflect by claiming that all it was just a misunderstanding, instead of admitting their mistakes. I can't comment on the quality of the work they do, but I find their handling of this issue unacceptable.