HVAC reviews in Sunland, California

I had a disastrous experience with this HVAC company. They sent a technician while my family and I were present at home, which is already inconvenient enough since we'd just moved in. When I informed him of the location, he claimed it was too difficult for him to access due to his physical condition. Instead of trying again or finding a suitable replacement, he simply got into his van and left. To make matters worse, they refused to send another technician. The unit itself wasn't an issue - it's easily accessible. I'm extremely dissatisfied with the service and hope that someone in charge will take note: I've been trying to reach the owner directly, but my calls are being ignored.

I had an issue with my AC blowing hot air, so I called the home warranty insurance company. They sent a service request to LA Standard HVAC and usually they're supposed to have someone call you back within 24 hours. In this case, it took until the next day for them to get in touch. When the technician arrived, he showed up during the promised time frame and was really nice about it. He fixed my AC by replacing a part that needed it - job well done! The whole process went smoothly and I'm back to cool air now. If I do need any future repairs, I'll definitely contact them again without hesitation.

Arthur from LA Standard HVAC showed up at our Northridge home just before Labor Day weekend, sent by First American Home Warranty. His unprofessional demeanor was evident from the start, and it quickly became apparent that he didn't want to do anything to resolve the issue.

He made a serious mistake by misinterpreting the electrical panel, incorrectly blaming the AC unit for an unrelated problem because he had read the wrong label. The electrician confirmed that his assessment was incorrect, but Arthur never took the time to verify which breaker worked with the AC or test any further to identify the root cause of the issue.

This is a clear case of an AC claim where the technician should have examined the unit directly. Instead, he gave us a concerning look and opened up the older unit, revealing signs of wear and tear such as a burned wire and a rusted capacitor. He also recklessly removed a crucial component, a black cylinder (Kick start), from the wire and slammed it to the ground.

The technician then proceeded to claim that this original part was not intended for the AC unit, despite having been in place and working fine for several years. This lack of integrity is alarming, especially when he went on to replace what he claimed was a faulty capacitor – only to stop mid-way, pull out the new capacitor, and leave the old one intact.

Arthur's subsequent claim that there was no electricity flowing into the unit, requiring an electrician's presence, was another red flag. Moreover, before leaving our home, he stated that we would need to come back or have another HVAC technician visit. His parting words were telling: "I WILL NEED TO COMEBACK OR ANOTHER HVAC TECH...." These comments reek of dishonesty and a clear disregard for the customer's needs.

In stark contrast, when First American sent an electrician out, we were met with professionalism and kindness. The electrician identified an issue with the disconnect box and noted that a faulty capacitor with a burned wire could have caused the problem over time. He replaced the disconnect box and asked us to turn on the AC unit – only for us to inform him it wouldn't work due to Arthur's negligence.

The delay in resolving our AC issue was exacerbated by the fact that no one was available on the holiday weekend, forcing us to wait until Wednesday before First American sent another company. This unnecessary wait would have been avoidable if LA Standard had done their job correctly and put everything back in working order after the electrician finished his work.

The experience was made even more egregious because this was an emergency claim, which should have prompted First American to send someone out within 24-48 hours. Instead, they sent a company that seemed more interested in taking advantage of the system than doing its job, leaving us without AC on the hottest weekend. It's unacceptable.

First American told me I could take matters into my own hands and hire another technician at my own expense – an option that seems to be designed for companies like LA Standard that want to avoid accountability. We had just renewed our policy in July, which only adds insult to injury.

I've come across multiple reviews from other customers expressing similar dissatisfaction with Arthur's services, but First American claims they don't pay attention to these red flags unless they're submitted by their own clients. It's a disconcerting lack of transparency and accountability.

Notably, First American failed to provide me with a review form for LA Standard – only those companies that performed adequately were offered the chance to share their side of the story. This is a convenient double standard that puts customers like us at a disadvantage.

As someone who has had First American's home warranty for over 10 years, I'm extremely disappointed in the level of service we received. I do not recommend this company or Arthur – he should not be working with the public.

Arthur at LA Standard is top-notch - the other guys couldn't even touch it. He came, fixed my AC in no time, pinpointed the issue instantly, and was super friendly too. No complaints, highly recommend Arthur and the whole team - they deserve all the credit for making LA Standard stand out.

I've had Nathan from this company handle multiple plumbing issues at my home, and each visit ended up taking longer than expected due to the unique setup of my house. Despite the initial simplicity of the tasks, they required more time and effort to complete. Nathan always prioritized resolving my problems quickly and went above and beyond to address them. For example, he searched extensively to find a rare part for an old faucet. I'm very pleased with their service and will continue to use them for any future plumbing needs.

We had a major problem with our AC system at home. Initially, I was impressed by how quickly Sunland Air Conditioning Repair responded - just 30 minutes after calling, Robert arrived at my doorstep. Robert's expertise and experience helped him diagnose the issue with our AC unit, and he explained it in a clear and concise manner. Working with Robert was very pleasant; he came across as knowledgeable, honest, and straightforward. The service provided was excellent and well worth the cost. I'll definitely be using Sunland Air Conditioning Repair again if we encounter any more problems and will recommend them to others.

We were left with a messy situation after our water line upgrade - a clogged faucet mixer that our initial plumber had conveniently overlooked. I turned to a trusted plumbing firm for guidance and support, and they really delivered. The team was incredibly helpful, quickly figuring out an old bathroom plumbing solution and arranging speedy installation. Their lead plumber, Robert, was top-notch. He was knowledgeable, efficient, and left everything spotless. The communication was clear and prompt - we got regular updates via email and text. One thing that impressed me was how they kept their pricing in check, matching the initial quote. Overall, I'd highly recommend this plumbing service to anyone struggling with aging home plumbing issues.

I've found an exceptional team at Sunland Air Conditioning Repair. They consistently show up on time and offer reasonable prices. The owner, Robert, demonstrated outstanding integrity during our interactions. Initially, he fixed a leak in my system, but when it reoccurred just days later, he arrived unexpectedly at 9pm without charging extra for the late-night service. I had to push him to accept payment because he claimed he should have detected the issue initially. This level of honesty is truly impressive. Given their exceptional service, I'm certain I'll only use Sunland Air Conditioning Repair moving forward.

This plumbing company consistently delivers when you need it, whether it's an emergency or a scheduled appointment. What sets them apart is the personal touch - they actually remember their clients, are always accommodating, and show flexibility. Robert stands out as a standout technician who puts in extra effort to ensure the job is done right. He double-checks his work multiple times before finishing up, which says a lot about his attention to detail and commitment to quality. I've been using this team for years and have no intention of looking elsewhere - they truly deliver on their promises.

I recently moved into a condo in Sunland and hit a snag when the fridge installer from a big box store damaged the water supply valve. In a rush, I frantically searched for the main shut-off valve, but it was stuck and wouldn't budge. I called a local plumbing service and within a week, Jaime and Nathan showed up at my place to sort out the issues. They replaced the faulty valves with nine new angle valves, which our home inspector had recommended as replacements. I'm thoroughly impressed with their expertise, work quality, and professionalism - Jaime and Nathan are top-notch plumbers who got the job done right.

The team's attention to detail was impressive. When our sewer line repairs were underway, some boards on the front yard fence got damaged. The project manager took the time to visit our home and not only replaced but also repaired and repainted every board. They even went above and beyond by painting an additional board that my son had broken - something I'd been putting off due to lack of time. Their dedication to their work is evident in the quality of the final result.

We were stuck with a busted toilet and drainage issues that had been plaguing us for ages - a tough spot since we've got concrete floors which don't make plumbing work easy. To make matters worse, the first plumber assigned, Nathan, had to bail on us due to his hectic schedule and the job's complexity. Luckily, some professionals swooped in to save the day. Despite being outside their usual area in Sunland, they managed to squeeze us in, even though it was a tight spot with them already booked up for Thursday afternoon. When 45 minutes post call, they offered an unexpected opening - if we were available. They kept their word and Cole, our friendly repairman, showed up on time, ready to work. He was courteous, knowledgeable, and went above the job description. With his expertise, he sorted out the in-ground repairs and installed our new toilet. Given this experience, I'll be recommending them to anyone who needs reliable plumbing services.

I woke up to find my basement flooded, but fortunately, Sunland Air Conditioning Repair turned out to be a lifesaver. Within 45 minutes, a technician arrived and quickly identified the problem - a disconnected sink valve that had been left open for several days. The fix took just 10 minutes, and I even asked them to double-check everything to ensure it was secure. Despite my chaotic morning, thanks to their speedy response, I still made it to church on time. Their prompt service and attention to detail earned them a well-deserved 5-star rating from me.

I had some serious issues with my kitchen and bathroom sinks - one of the shut-off valves was basically bursting, forcing me to cut off the main water supply. Luckily, Gage from Sunland Air Conditioning Repair responded super quickly, getting my system up and running in no time. The next day, he brought Jaime over, and they swiftly replaced all my old, dodgy valves with new ones. The whole process was fast and cost-effective, too. They walked me through everything, explaining the repairs and costs upfront, so I knew exactly what to expect. Both Gage and Jaime were super knowledgeable, friendly, and a breeze to work with - that's why I'm singing their plumbing services from the rooftops!

I recently had a heating issue that made daily life a hassle, until I reached out to Sunland Air Conditioning Repair after seeing their ad in our local paper. They treated me well from the start, arriving on short notice to diagnose the problem. Gage was courteous and did a thorough inspection of my water heater. It was clear something had gone wrong - the smell was unmistakable. Despite an unusual size, he found a replacement without charging extra. Two days later, a sudden cold snap hit, but instead of pushing me to wait for an outdoor installation in the chilly weather, they prioritized getting hot water back up and running ASAP. Their customer service, speed, and pricing all impressed me - I'd highly recommend Sunland Air Conditioning Repair.

I've had nothing but great experiences with Sunland Air Conditioning Repair for all my plumbing needs. Whether it's an emergency situation or routine maintenance, they show up promptly and keep their workspace tidy. Throughout my home renovations, Cole has been spot on with his estimates, while Jaime and Gage have been accommodating and helpful with scheduling appointments. The quality of work is top-notch, and I appreciate how Cole checks in to ensure everything runs smoothly for larger projects. It's clear that this team takes pride in their work, and I'm grateful for the excellent service they provide.

I've since received a response and reimbursement for the labor cost. My rating is now 4 stars due to improved communication. The original installation showed great quality of work and professionalism from my solo plumber. Although he no longer serves my area, the water heater was installed correctly - although it started leaking soon after. Luckily, I could find another plumber to service the unit under warranty. Despite the leak, I'm generally pleased with the outcome.

I recently had a great experience with this company, particularly with the repair work done on my Navien tankless water heater. The issue was that it wasn't producing hot water, but despite Robert being out of town, he still managed to provide excellent support by guiding me through a reset process over the phone. I'm impressed by their willingness to go above and beyond for customers like me. Since the problem is now fixed, I'll be scheduling an appointment with them again soon to have my heater properly flushed. The level of patience and care shown was truly appreciated.

The team at this home services business showed exceptional professionalism from the get-go. When I called, Marc listened attentively and steered me towards a more cost-effective solution - a water heater booster instead of a new unit. He was prompt in responding to my inquiries, even arranging for work to be done the following day without issue. A text confirmation arrived, complete with Gage's name and photo, ensuring I knew who would be arriving at my doorstep. When Gage showed up, he was impressively punctual and shared 15 years of experience under his belt. His expertise shone through as he completed all three tasks efficiently. The level of pride and craftsmanship on display speaks volumes about this small local plumbing company's commitment to quality. I'd have no hesitation in calling them again for future plumbing needs, and I highly recommend doing the same.

I don't usually leave reviews, but I felt compelled to share my experience with Sunland Air Conditioning Repair. I called around 9pm, which isn't a typical hour to reach someone, but the guy answered on the second ring and started helping me right away over the phone. I explained my non-urgent situation, and he said he'd be there first thing in the morning - exactly what I needed.

However, unexpected work came up at 5am, making it impossible for either of us to miss work that day. I quickly sent a message to him, not wanting to hold him back. Within a minute, he responded. His quick communication, excellent customer service, and genuine concern for his clients were really impressive. In the past, we'd even served him pizza during his lunch breaks at a local shop. When my husband finally said we needed a professional plumber, I knew who to call - and that's been our go-to choice ever since.

I'd give them 10 stars if that was an option. Josiah, Robert, and their team consistently exceeded expectations, providing top-notch service that's hard to match. They've handled everything from boiler installations to faucet replacements, furnace maintenance, and thermostat adjustments - it seems like they can tackle any plumbing issue. Their pricing is reasonable, and I genuinely enjoy working with them. They have an excellent attitude, always willing to lend a hand or find the best solution for my needs. When I need help with something new, they jump in without hesitation. This team has earned my loyalty and will continue to be my go-to choice.