HVAC reviews in Sunnyvale, California

The technician Gabriel arrived at our home, diagnosed a faulty control board as the issue, and fixed it. He also suggested a maintenance check to prevent future problems. Gabriel's expertise and knowledge were evident, making the experience highly satisfactory. The whole process went smoothly and effectively addressed our concern.

We're extremely pleased with the service provided by [Company Name]. First American Home Warranty sent our heating issue to them for resolution, and we couldn't be more impressed. The technician, Mohammad, arrived promptly and resolved our furnace problem in under 15 minutes - a remarkable turnaround time. His professionalism and courtesy made a lasting positive impression.

My experience with MS Services was a complete letdown. The initial appointment took an excruciatingly long time to schedule, even though the company claims to offer faster appointments for non-warranty customers. When the technician, Andre, arrived, he admitted that he didn't have the necessary equipment and would need to return later to complete the testing.

I was told that the second visit would be free of charge, but after a week with no update, I followed up and was suddenly asked by Joy to pay $450 - which was later escalated to a whopping $720. This discrepancy was not explained in any breakdown provided. Neither Andre nor manager Poonam could provide clarity on the plan of repair or diagnosis.

To make matters worse, Derek was completely unprofessional and rude over the phone, further exacerbating my frustration with MS Services. What's more, another company was able to identify and explain the issue within a single day, highlighting the stark contrast between MS Services' professionalism and that of their competitors.

I had Edward fix my AC recently and was thoroughly impressed. He showed up on time, demonstrated expertise, and walked me through every step of the process. His professionalism and knowledge are top-notch, making him an excellent choice for anyone in need of service. I'd highly recommend him without hesitation.