Reviews of local pros in Tujunga, California

I was able to get an appointment within a week and with the heat wave going on that was great. They said a technician will arrive between 8-11. Our technician arrived at approximately 830 which was great. His name was art and he was very knowledgeable and in 15 minutes he replaced two problem capacitors. He had the parts with him in his van The last time From another company, the technician came with no parts, and we had to wait a couple of weeks for it to come in and they didn’t do Saturday service so I had to take time off from work. Very happy with the service and the company I will recommend them to all 142 of my neighbors in my gated community

I don't call on an A/C repairman often, but on the occasions I have had to, I have called on E & A Mechanical and always glad I did!!

It has been a number of years since my last service call to them, but my A/C went out suddenly yesterday and I immediately called them for an appointment. The receptionist on every call was professional and friendly. They immediately brought up my records and new the history. The dispatched a technician who came out first thing next day.

I believe the technician's name was Eugene. He was super friendly, professional, and efficient. Very sincere and honest company representative. Quickly diagnosed my package unit and quickly got it working again! I was thinking the worst all night, but E&A fixed it and made my stress immediately come down.

My unit is a rooftop package unit, older model, but they never have had a problem keeping this tank running like new!

Ivan at E&A Mechanical was able to find root cause of my AC issue. He was patient, professional, listened to our concerns, and a problem solver. All other techs from other companies did not perform the troubleshooting techniques Ivan did. Issue was resolved on first visit. My household recommends E&A Mechanical for all AC needs.

Good customer experience, very pleased with service. Fixed our heating problem.

Technician, Andrey K, arrived as scheduled. He is very polite and knowledgeable. He fixed the problem fast and effectively. I would recommend this technician to everyone having problems with Air Conditioning system.

Do not let First American Home Warranty assign this company to you. Do not work with this company in any way possible. They will lie to you, they will do anything to get out of actually servicing your unit.

My original service request through First American Home Warranty stated our AC unit was on our roof and it's a 2 story house. They still took on the job. I reviewed Yelp and Google and saw the negative reviews and pleaded with First American Home Warranty to re-assign, they didn't. They assured me that E & A Mechanical is a good company. (Not sure how they haven't seen all the negative reviews). So I got stuck with them, showed up, reviewed, and then when leaving the guy asked where the AC unit was. I mentioned on the roof above the second story like the service request stated, he said he couldn't go up there today but the company will follow up.

First American approved repairs, I've waited all day for E&A to follow up and then they told First American they can not service this unit because it's on the roof. They lied and told me they need to contact First American for authorization. They hung up on me twice when I kept trying to find out what the status was. They didn't return my voicemail. They did not return my text. The only way I got through was *82, so it was obvious they were screening calls.

This is all one big scam. No one is helping and we have been without AC waiting for this to be taken care of. Now we have to wait for First American Home Warranty to dispatch a new company, which won't be until Friday at the soonest, all because E & A Mechanical didn't want to do their job and just took the service request to get paid. This is all one big scam.

When I read other customers reviews, I found my situation is so similar to theirs!! This company was assigned by home insurance company and could not fix issues at all! Last summer, they were assigned to fix my AC issue but only made things worse! Very similar to Arnold's case, they came check the system, then said the system was working fine! No it didn't! The AV was not blowing cool air at all! Then he left!!! leaving my service request open for months without doing anything!!! Since it was September, so we let it go till last week. The heater was not working and they were assigned by the insurance again. The lady on the phone was so rude and non-professional, then I had to call insurance to assign a new vendor. The new vendor came and checked the system, then told us that E&A modified the wiring and the control board was burned!! All I can say for this company is, DO NOT USE THEM! Not only waste your time and money, they also make damages!!!!

Andre from E & A was timely, professional, communicative and fixed my A/C issue perfectly. He was awesome and I am very pleased! I had no issues and the turnaround time during a heat wave was exemplary. Thank you, Andre!

Ivan was very helpful and professional! He solved the problem with my AC fairly quickly while previous vendors told me my AC could not be fixed and must be replaced. So this company saved me a lot of money. I am very grateful to Ivan!

We were linked up with E&A through our home warranty. The warranty company said to expect a call within 24-48 hours, but we were called in 1.5 hours for an appointment. Which honestly, we were not expecting a phone call over the weekend, so bonus points for that!
The tech was on time and fast. He jumped back and forth from our ceiling to our roof and we had cold air in less than 1 hour. Yay! Very happy they could get us fixed up so quickly

Very poor communication from this company. Text, emails and phone calls were almost never responded to and when we finally did get a scheduled technician to come, they cancelled. Very poor
Communication from this company…
Adding to their response.. The is more of an explanation. They did come on 8/04 BUT then never contacted me. I have multiple emails and text message conversations of my attempts to contact. They then cancelled their appointment AFTER they contacted me to schedule it. You can see MANY reviews below that echo my experience. That is the full story and unfortunately, fully deserve a 1 star review. I also followed up to let the Home Warranty company know these facts. I sent them email copies, full transcripts of the text messages and the many times I attempted to contact them via the phone. Can’t argue with the facts.

My AC went out on a Saturday. My Home Warranty reached out to E & A Mechanical and I received a call back on the Sunday to offer an appointment next day. The technician Andrey, was the best. Not perturbed about my dog. Changed a fuse and a capacitor and did not try to upsell me. Very professional and friendly and explained what he was doing.

I called my home warranty due to leakage near the furnace of AC.
The technician came by and took them about 1-2 days for the report to come out because a field supervisor needs to review it. That’s the first red flag I noticed, maybe the field supervisor “needed” to review so he can charge as much.

Report came out and I 5 things they noticed.
3 was covered by insurance, which equivalent to almost $500. And 2 had to be out of pocket: 1) AC coil maintenance/clean and 2) ptrap modification. Which will cost me about $400.

E&A doesn’t want to go through with it if I don’t agree with the out of pocket charges.
HOWEVER, I have a family friend who also has AC company and had a second opinion.
He said the out of pocket charges are marketing scheme because those are easy fix that even none experience technician can do.
I told that to the E&A that info and they had to contact supervisor but still doesn’t want to go through with it.

They already charging my insurance $500 and still wants more.

Just be careful of this company that will try to find a way to make more money out of you.

I have been fortunate to be assigned E&A Mechanical on numerous occasions by my home warranty company to perform checkups and tune-ups on the HVAC units at my family's homes. Each time I had the pleasure to work with Dimitri the service technician. He is always punctual, courteous, professional, and extremely friendly. He's a genuine good guy and you feel so comfortable with him. I would trust any recommendation he makes to improve my systems. Thank you for the consistent exceptional service!!!

We have Fidelity Home Warranty and E & A Mechanical came to fix our heater. The technician Richard M. is professional and a good communicator. He fixed the problem and clearly explained the issue with us. Wendy, the administrator, is efficient and communicated our issue to her team well. Good experience with E & A Mechanical.

Levon is a professional and thorough guy. He figured out what was wrong with the AC unit and resolved the problem very quickly. I would highly recommend him!

Professional, friendly, and great work! and his child goes to our high school [Granada Hills class of '64-'65]

Ivan showed up earlier than scheduled which I appreciated given my work schedule. He promptly worked on servicing the heater unit and was super efficient. He cleaned it and made sure no leaks and hazard situation. This was a service call from Home Warranty for annual HVAC servicing check.

The worst company to hire. They were called in two different occasions to service a Central AC unit from my home warranty. Both times they determined that the unit needed coolant, didn’t bother to do an inspection of the other components of the unit. (Pumping coolant into the unit 2 times with in a year once in October and once in July)They also said they couldn’t check for leaks or anything else because it wasn’t in the work order and that I needed to be specific as to what I needed them to do to repair the unit, unfortunately I’m not a professional and there’s no way I could tell them what to do and what exactly to put on the work order to fix the unit specially if the work order is too from the home warranty.( I simply asked for them to do a thorough inspection of the unit and all of its components that are covered by the warranty) which was not done and they left telling my tenants that it was a waste of time having them go back out because there was nothing wrong and that everything was fine.Finally a second company was called (also through the home warranty and having to pay another trade call fee) they did a thorough inspection finding a torn hose with in the unit which is where the coolant was leaking and also another leak in another one of the components. Had this company done their job right the first time they wouldn’t have had to go out a second time tell my tenants it was a waste of time and still not do it right in finding the issues they were being paid to find. Even the lady at the office had an attitude when I called and ask them to go out a second time. I would not recommend this company at all. Please put your money elsewhere.

High demand for A/C service means we have to understandably be patient for someone to come out. We've been waiting for 10+days, a technician came out and he refused to perform the service because the brooms and light gardening tools in the closet 'prevented access' to the A/C unit...
In them meantime, my elderly folks are still struggling in this heat.

The technician got upset with my parents when they asked him to help remove the things in the closet. I called the technician and offered to have a neighbor come and remove the closet items. He still refused: "I'm too busy I have too much work."

Now an even bigger problem is that E&A has closed the service ticket without explaining to my insurer why they didn't perform the diagnostic, which means my insurer still won't assign another contractor until they understand the reason. They don't pickup phone calls or call back when you leave a message - seriously why would you ever go with this amateur company.
Photos included of 'obstructed closet' SMH

Andrey was a great tech! Figured out the problem and fixed it in no time at all, even as he had to contend with incessant questions and comments from me, the homeowner [which he answered with grace & wit!]. He taught me a lot about my HVAC system too.