Home Services reviews in Van Nuys, California

Terrible customer service!! Female who answers the phone very abrasive and rude!! Needs to find another file of work such as working with animals or inanimate objects that cannot write transparent reviews such as these!! This lady is an idiot!!

Fabulous...took two days... he used a spray that bees do not like smell...then bees went to other side of house...he came back and sprayed again...we have NO BEES...

Honest trustworthy
Came to the house and said there was no hive no pressure to buy anything and didn't charge me. Great reputation and very informative.

They removed a bee hive from inside the roof. They were super nice, professional and very reasonably priced. Would definitely use them again.

they just give us 3 days and no show up, the time in this kind of service is so important so please do not waste your days to deal with this company ... the lady was so impolite also...

Don't return calls. Yeah, your mostly correct however, I did call you and left voice msg on Aug 25th, 2:11PM. No hard feelings.

Great folks! Nicole, Owner responded quick, sent tech out next morning...Matt, Nicest, conscientious young knowledgable man! Described process, promised to save the queen which he would move with hive to new location...Live removal and relocation, THAT was important to us...Thank You!

The company representative was supposed to come 2-3 PM.
He called at 4:30 and told me that he is at the wrong address and it's too late for him to come.
He said that his office will call back to reschedule, but they never did.
Very unprofessional!

I called and said I wanted to report a beehive in my backyard I said that it was in the back of my neighbors shed. The lady immediately responded very rudely “we don’t go in other people’s houses” I said okay I’m not telling you do go into other peoples houses..... then she said “we’re not a free service” I said okay I didn’t expect you to be free.... then she was going off on me saying that I need to have them call I said okay I’m just getting the pricing and seeing what it is... she started going off on me telling me it was me who was rude and the whole office heard me. Mind you I couldn’t even get a word in as she was cutting me off the entire time while saying that I was cutting her off. When someone calls especially a customer you might want to listen to them and ask questions instead of jumping down their throat. Now that I see these reviews it makes sense. It’s crazy how she just answered assuming so much without asking questions and sounding super defensive like I was trying to get one over on her. What a miserable person! I don’t usually get this kind of response when calling places... it’s insane what just happened. She was not very pleasant and I’m sorry to anyone who has to deal with her on a personal level!

they tried to double the price after finishing the job. I'm a general contractor. if I want to change the price. I do it before I start the job. unlike this guy. who finished the job. than demand $800 more. ($1200 max to $2000) he was surprised that I was very firm. and asked him to leave my property. . and even told him that he can go ahead and sue me. he threatened me with a lien on my house if i'm not paying he's full price. but I'm a contractor. and I know the law. do yourself a favor. sign a contract with him before he put a foot in your'e property. or hire someone else.

I was over charged on my credit card by $650 for the work performed. I called Bee Catchers to fix the mistake and they said they would send the over the refund right away. It has been 3 days and I still haven't received a refund nor will they return my calls or emails.

We had a great experience with the Bee Catchers. We had a hive for almost a year under our first story eve. I found the Bee Catchers info from the Bee Keepers Association. It was very important to us the bees were removed in a humane way and taken to a beekeeper/sanctuary. I called and spoke with Nicole. Super knowledgeable, bees are so fascinating and the was like a lesson on how these smart creatures work when I spoke with Nicole.

Two gentlemen came out a few days later and gave an estimate after surveying the wall and reading the temperature through the wall (super cool!). Our hive is very large and in the wall. They removed a fairly large piece of the wall outside, removed the bees, and then put the insulation back into the wall and sealed all backup all in the same day. Super professional and beyond friendly. They were really good about being careful during this social distancing situation in LA ... had masks on and gloves and were careful to keep their distance as well. After they were done they poured alcohol all over their hands.

Lucky for us we were able to watch the entire removal behind our window in our living room. Our kids were thrilled and Tom was literally giving us an educational lesson through the window! I wish I knew how big our hive was prior, I might have bought a big tub to keep more honeycomb. We did get two big bowls worth and have made some amazing honey to share with friends and family. Yum! Most expensive honey ever, but so worth getting it done the right way and having the repair done all in the same day. No buyers remorse here, wild seeing some of the negative reviews. I truly had no issues at all and Nicole was super nice!

I called them for a bee infestation in my chimney.
They came out on time and safely re-homed the bees to a local sanctuary. I was fascinated by the professionalism of Nicole, the technition on-site. The flat rate price was great, I appreciate that there were no hidden fees. (I called several companies for quotes prior to hiring them)

Would recommend, great experience!

I called on Monday for a quote, which they gave me over the phone. During the week I got a few more quotes and decided on Bee Catchers. I called them back on Friday to give them my decision and schedule the removal. They offered to move their schedule around and do the work that same day. Within hours the job was done. The workers were very professional and very personable at the same time. I highly recommend Bee Catchers services.

Thank you Bee Cathers, Inc. Bee Catchers came out and finished the job or removing bees that were in our wall in just a matter of a few hours. This included patching the area that had to be opened. In my opinion the price was also very reasonable.

It started out good. I had a great conversation with Nicole Palladino, then all of a sudden it turned south real fast after they came out to do half of the job. They got paid more than agreed and then she refused to come back and finish the job she agreed upon, out AFTER she had me go buy tons of equipment to keep the second swarm. I went through all the trouble of going and buying everything she told me to get and then she never returned calls, messages, and said she was too busy and she’d get back with me. Then she refused to respond and didn’t complete the job. Very rude and unprofessional and couldn’t just keep her word, nor respond. I’m highly disappointed in her service.
**in response to the owners complete lies!!! That is insane you could muster up so many lies!!! I never read your response and the only reason we called you was to save the bees. My husband would NEVER threaten to kill bees~EVER!!! What a disgrace and unprofessional way to respond.
We’ve had swarms removed several times in past years and never killed bees.
You never told me to not try to keep bees. You told me where I could go and exactly what I needed to add to my box I already had. The ones meter had aggressive bees and that’s why you wanted to start there and confirmed the other side weren’t aggressive and may have been younger and broken off from the others?
I can go on and on shooting down each of your lies- but hopefully no one will lose gets this kind of treatment from you. We were there the entire time and after the guys finished- they never once said the bees were too aggressive nor they weren’t coming back out…
Shame on you. First for lying to me in the first place- next for your unprofessionalism with how you ghosted me and never handled the return for the other bees, and lastly~ for all your lies in your response.
I wish you well and pray that may have just been a bad time in your business…& you’ve grown and are more professional now. My best in hopes you’re doing better.

Do not use this company. They didn't show up for scheduled appoints - TWICE and kept making excuses. It was a blessing in disguise now that I am reading all the negative reviews. Very unprofessional

If I could leave 10 stars, I absolutely would!! Sean, Thomas and Nicole were extremely knowledgeable and were able to answer all my questions. They were extremely fast, clean, great communication and efficient! Truly went above and beyond :) can’t thank them enough for all their work! Highly recommend for bee removal !

This company is the worst! First let me confirm this review:

1) I am a real paying customer (not a "bot.")
2) I have only left negative reviews a couple of times in my life.
3) After reading the other negative reviews for this company, I believe each and every one of them.

At first everything seemed fine. I spoke with Nicole on the morning of 3/18/25 and she promised to call me back in an hour or so and confirm that someone would come out to my home that day or the next day (she never called back). However she did text me late that afternoon and said someone would be there by 10 - 10:30 the next day. Sean did show up the next day (at around 11:30) and he started the job (PS - Sean was very nice). I had a bee hive in the base of my olive tree. He explained that when he was finished, he would seal the opening. He explained that the bees might return if there is another opening that he couldn't initially see. He said to simply call them if I noticed this and he would come back out and seal the additional opening. So after a couple of days, I did see that the bees were entering through another opening. So I called: 3/24/25 left message, no call back - 3/29/25 left message, no call back - 4/1/25 Nicole answered the phone. She said she was waiting for a time her tech would be in my area. She promised to call me back by the end of the day to confirm...no call back - 4/4/25 left message, no call back - 4/7/25 left message, no call back. I had also sent her follow up text messages on 3/25/25 and 4/4/25, no response. Today I saw that Bee Catchers had charged my credit card AGAIN! The job had been paid in full and charged to my credit card on 3/28/25. Now on 4/11/25, I was charged a second time for this same job (which was never completed). I have filed a dispute with my credit card for the 2nd charge. Again the total amount had already been paid in full.

As others have mentioned, the two times I actually spoke with Nicole, she seemed stressed and bothered by the call (borderline rude). She made promises that were literally never kept. Bee Catchers offers a "guarantee" of their work, but it is useless if they refuse to communicate and respond. I suspect she ultimately blocked my number hoping I would just go away. Additionally, I feel certain she charged me twice intentionally. Save yourself the headaches and stress, call a different company! Do not waste your time and money with Bee Catchers! They are unprofessional and untrustworthy at best.

When I found a buzzing swarm of bees moving into my roof like they were house-hunting on Zillow, I knew I needed help—fast. I didn’t want to harm them (I love honey too much to mess with karma), so I called Bee Catchers.

Within no time, the team showed up like the bee-saving superheroes they are—suited up, professional, and genuinely passionate about saving pollinators. They safely and calmly removed the bees, relocated them to a happy new hive, and left me with zero stings and a whole lot of respect.

They are just really cool people. If you’ve got a bee problem, don’t panic—just call Bee Catchers. They’ll make the bees buzz off—nicely.

Nicole, Sean, and Thomas were all phenomenal! Highly recommend Bee Catchers Inc!!

We had an ongoing issue with the neighbor behind our house. There was a large beehive on the back of her garage that faced our backyard. We asked her over a year ago to have it humanely removed, as all the bees were in our yard - some even flew into our house from time to time! I even provided a list of professional services but she never followed through.

The weather finally cooled and the bees went dormant ... until May of this year. Then, they came back with a vengeance. (Sadly, we later found out that our neighbor had them sprayed which is why they went dormant for a few months. But they still came back because of the huge hive that was in the roof of her garage.)

When things got to be too much, we offered to split the cost of the bee removal service that is on HER property. That's when she finally agreed. I immediately reached out to Bee Catchers. Nicole responded to my email right away and got things rolling.

They're located in the Valley, and we live in Lakewood, but she said they were going to be in our area in the next few days. So, we quickly got things arranged.

Her husband, Sean, and their awesome teammate Thomas arrived right on time and got to work right away. They were so kind, professional, gentle with the bees, considerate of my neighbor's property, and worked quickly. My roommate came home during the middle of the process and said all the same things about them, after stepping out into our yard to greet them.

Nicole said Sean and Thomas removed 70 lbs of honeycomb and that there were about 40,000-50,000 bees in the hive. Sean said to give it 3 or 4 days to allow for the stragglers to leave, and they did.

I asked Sean what they do with the bees. He said they take the hive back to their house then reach out to their community of fellow beekeepers to see if anyone wants them, then gives them away. I love that!

The best part, though, was how Nicole handled our looney neighbor. We knew just what she was talking about because we've experienced the same thing with her through this whole experience. I felt bad to have introduced Nicole to the situation, but was so grateful for her help.

They were all fantastic! And to top things off, they repaired my neighbor's garage roof rather than *just* remove the hive. That was included in the cost of the service. AND they offer a 5 year warranty!! My crazy neighbor came out on top, and at least we no longer have to dodge bees in our yard.