HVAC reviews in Van Nuys, California

I've had the most exceptional experience with this HVAC company, thanks largely to Greg. He took the time to understand my budget constraints and explained everything clearly - it was reassuring to know I wasn't getting ripped off. The recommended service is top-notch and he installed a comprehensive system that covers both heating and AC. What impressed me most was the speed of the installation; he was in and out on the same day. Greg's work speaks for itself, and I'd highly recommend him and his team for any future family needs.

Greg and his team were fantastic to deal with. Greg is very knowledgeable, polite, and considerate. The repairs he made to our HVAC system have improved its performance, efficiency, and overall usability. He was responsive via text or phone call and left our home tidy afterwards. Excellent service from a professional who genuinely cares about his customers.

I've had a consistently poor experience with this company. The person at the front desk is often on phone calls and seems unhelpful, while wearing earbuds. The middle worker usually shows up late and takes an inordinate amount of time to get to work, which I've witnessed multiple times. They're often seen heading straight to the bathroom after arrival.

Things take a turn for the worse when it comes to the warehouse staff. The tall guy who works back there is frequently found sleeping on the job. It's clear that management doesn't care about employee performance or work environment. The warehouse itself appears disorganized and unkempt, suggesting a lack of interest in maintaining the facility. Overall, it seems like these employees are phoning it in and would benefit from being replaced by more motivated individuals.

It was pretty good.

Great experience.

This company consistently prioritizes my well-being.

Top-notch service.

Service was painfully slow to arrive.

They beat US Air at Chatsworth.

The team is excellent, extremely knowledgeable and efficient.

Convenient spot for buying anything related.

Been left waiting for over 10 minutes with no helpful support - the call was answered but I've been put on hold again, only to be forgotten.

Poor customer service experience with a faulty product. The company won't take it back, instead telling you to contact the manufacturer. This has wasted a lot of my time and I'm not impressed with the level of support from the manager.

I searched at a few locations for replacement parts, but was met with hostility from staff. Fortunately, US Air had the correct items and provided excellent service – a refreshing change from my previous experiences. I'll likely return there again.

As an experienced HVAC professional, I've found US Air to be a standout in terms of product selection - they carry Mitsubishi models, including a 3.5 ton split system with four zones - at competitive pricing. Their sales team shows a high level of expertise and knowledge about the products, making them a solid choice for those in the market.

Terrible customer service, completely unhelpful. They seem to have a one-size-fits-all approach of just saying no and hanging up. I've had a better experience at the same store in Burbank, which met all my requirements with much improved customer service.

This company failed to meet my needs as they didn't have the specific filters I needed on stock, likely due to high demand during the pandemic. Despite their usual excellent service and reasonable pricing, this mistake put a damper on my experience.

As a frequent visitor to this van nuys location, I've consistently found the staff to be extremely helpful and knowledgeable. They always go above and beyond to locate what I need, often obtaining items from outside stock. If they can't find something in-store, they'll add it to will call or arrange for delivery - a testament to their dedication to customer satisfaction.

I called beforehand to confirm they had what I was looking for, but when I arrived, I was met with attitude. The salesperson asked me what I wanted, showed me what they had in stock, and then proceeded to check if I was affiliated with a company. Since I said no, he basically told me they wouldn't sell me the item I needed due to current demand and supply issues. Being a solo customer wasn't enough for them. The whole experience felt like they were more interested in following corporate rules than helping genuine customers. I ended up going to Home Depot instead and got what I needed without any hassle.

The service was top-notch. The staff were friendly and helpful. Calls can be a bit slow at times, but that's just part of dealing with any supplier. Still, they make up for it with their excellent customer service.

Great job by the team at Us Air Van Nuys - they ensured my delivery was taken care of. Thanks for a hassle-free experience!