HVAC reviews in Van Nuys, California

They handled my LADWP AC maintenance and installed a new thermostat without charging me.

We've relied on Zodiac for over a decade and consistently received top-notch service.

We had a great experience with this company, thanks to their prompt response and skilled techs who did an excellent job.

The staff is consistently approachable and responsive. Technicians show up promptly, possess in-depth expertise, and have a courteous demeanor.

We've found a reliable team in Zodiac - they're knowledgeable and treat customers fairly, ensuring we get the best value for our money every time.

Terrible service, they botched the job and left me in limbo for two separate appointments. Eventually got it sorted, but with a lingering sense of distrust. No recommendation to be had.

They offered a decent initial service but failed to follow up with further work after repeated attempts to contact them by mail.

I was extremely pleased with my experience. The technician was very friendly and professional - I'd love to have him work on my system whenever it requires maintenance. Thanks again for a great service.

I've been a customer of this business for over eight years, sticking with them because they get it right. The team is pleasant to deal with, and their work gets done promptly and effectively. They're definitely worth using.

Found a trustworthy pro for my HVAC needs at a fair cost, glad I did. Recommend them highly for similar services.

The service was excellent. Technician Reyes provided clear explanations and completed the work promptly and professionally.

The technician was tidy, efficient, and courteous. No clutter remained after the job. I've already sent a few recommendations to my relatives - thanks for the great service!

They did a decent job fixing the A/C, but their billing practices left a bad taste.

Initially, they quoted us one price, but then added $600 without explanation, claiming labor wasn't included despite our prior inquiry. That set me off, and even with my request for hourly rates, I was told it was a fixed rate, allowing them to charge whatever they pleased as it's their business.

Working with the manager, Bella, was frustrating from the start. The situation was desperate, with no other options available due to unavailability of other services, making me feel trapped. Unfortunately, this experience reinforced my impression that some trades prioritize profits over customers' needs.

I'd advise others to explore alternative options; there are plenty of reliable services that can provide similar work without the unnecessary cost and poor customer service.

I've had mostly positive experiences with Zodiac. They did a great job on my house in Culver City and were solid in Hawthorne. However, there's one thing that's been bugging me - the upstairs is still quite warm even when the downstairs is cool. It's not a huge issue, but it's something I've struggled to resolve.

I had a disastrous experience with the Zodiac AC technician who came to my apartment building. As soon as he arrived, it was clear that he wasn't in the right mindset - he seemed put off when I asked to confirm the appointment with my wife. He even tried to involve our landlord, which was unnecessary and awkward. To make matters worse, he showed up at my doorstep while I was still in pajamas, with my kids home schooling via remote computer network.

Despite my attempts to maintain social distancing, he started a conversation with me as soon as he began the work, which took less than 1 minute. In hindsight, it would have been perfectly fine if he had just done his job silently. However, his decision to engage in a rude conversation led to an argument and confrontation with our landlord.

What's even more appalling is that he refused to identify himself or his company when I asked. His behavior was consistently rude and argumentative throughout the process. Needless to say, I would not recommend using this company - they lack professionalism and disregard tenant needs.

Zodiac Heating & Air installed my entire HVAC system, including ducting, years ago and have remained my go-to service provider. Every interaction with them has been top-notch, earning their recommendation from me to anyone seeking reliable HVAC services.

I called today to schedule an appointment for an estimate on a new ductless air system installation, hoping to work with the company after seeing their great reviews online. Their website claims to serve all areas of LA, including Pasadena and Highland Park. However, when I inquired about getting an estimate for my property in Highland Park, they told me it's outside their service area. Given that my location is actually closer to Van Nuys than Pasadena, this surprised me. I spent three hours waiting on hold only to be disappointed with the response. It seems they need to update their website to clearly indicate which areas they serve to avoid situations like mine.

Here's a rewritten version of the customer review:

I hired Zodiac Heating & Air Conditioning to upgrade my old system, which was over 30 years old and no longer efficient despite running smoothly. The team arrived promptly every day, leaving our house and yard spotless. I was impressed by their professionalism and expertise - Avi, Henry, and Miguel were knowledgeable and courteous throughout the process.

The new Carrier Infinity Series system is a game-changer. Not only is it super quiet, but we can now adjust temperatures remotely via our cell phones, making us feel like we're living in a high-tech home. The three-zone setup provides precise temperature control for different areas of the house.

I was also pleased with the level of service we received during the installation. Vic, the owner, kept me informed throughout the process, and Bella in the office was always happy to answer my questions. When Saul performed the annual maintenance visit last week, I appreciated his attention to detail and willingness to tackle the tough task of cleaning out our condenser.

What really sets Zodiac apart is their commitment to honesty and integrity. They're not just a company that performs repairs - they genuinely care about their customers' needs and want to ensure we're comfortable in our own homes. That's why I'm grateful to have found them, and I look forward to building a long-term relationship with the team.

They're a pleasure to deal with, from initial contact to confirmation of bookings, to the techs who are always friendly, helpful, and get the job done quickly. I've sent plenty of friends their way and won't hesitate to use them again.

Zodiac shines five stars bright and we couldn't be more thrilled:

The estimating process was where it all started. The owner, Vic, was an absolute pleasure to deal with - patient, knowledgeable, and willing to answer every single question. He broke down the Carrier A/C and heating units in a way that made sense to us, so we could make informed decisions about which models to choose.

When it came to pricing, we knew it wouldn't be cheap because Carrier is premium. But Zodiac's prices were surprisingly competitive for both the HVAC system and new duct work. They even threw in some extra work we needed at no extra cost - talk about a bonus.

Now, let's talk installation. We'd been quoted three days, but Vic and his brother Ed brought an extra crew on day two, so it was done in just two days. The guys were meticulous about covering everything with tarps, plastic, booties, and more to minimize mess and dust. When they cut into the wall, it was a work of art - no drywall repairs or paint touchups needed.

When problems arose, Zodiac showed their true character. There were some minor issues that became our "punch list" for the end of the job. Avi (the crew chief) and his team stepped up to fix them quickly and efficiently. You can really judge a company by how they handle those unexpected moments.

Post-installation follow-up has been just as stellar as before. Whether it was answering questions about our fancy new wifi thermostat, scheduling a third-party inspector for leaks, or explaining how to apply for a city rebate, everything's been handled with ease and professionalism.

In short, five standout areas that earn a well-deserved five-star review. If you're serious about Carrier A/C, go with the best they have - Zodiac. And if you want the very best Carrier dealer in LA, look no further than Zodiac. We were so impressed, we've already signed up for their semi-annual Maintenance Member program to enjoy flawless service for years to come!

This team went above and beyond, making a great impression and putting me at ease with their expertise. They were knowledgeable about the products and genuinely enthusiastic about them, treating each unit as if it were one of their own. Their professionalism left a lasting positive impression.