HVAC reviews in Van Nuys, California

I hired this company to fix my heater because it was taking forever to warm up. The technician came out, diagnosed the issue, and told me one part was the problem. I agreed to replace it. However, he charged me $1,000 for the job, which seems excessively high considering the replacement part costs just $100. The next day, the heater still won't turn on, and I'm left waiting until Monday for him to return and assess the issue again. This experience was a complete disaster from start to finish, with terrible customer service throughout.

I've had two consecutive issues with my air conditioner, both of which were initially fixed by Zodiac's technicians. The first problem started in July 2023 when my A/C wouldn't cool properly - it would turn on and produce cold air from the vents, but after about 45 minutes, the airflow seemed weaker, and the thermostat hadn't dropped a single degree.

I checked the unit's basement and found frost forming on the line set. I quickly turned off the unit, but it continued to run without cooling. I was told that several potential issues could have caused this problem, including a faulty capacitor, low freon levels, or a malfunctioning blower motor.

Despite being booked solid due to the extreme heatwave, Zodiac managed to schedule an appointment within a week. On July 13th, a technician arrived and checked for leaks in my roof; however, none were found. The blower was working fine, so he replaced the capacitor at a cost of $468. However, when I turned on the unit later that day, it started malfunctioning again - the line set began to frost over, and the temperature hadn't dropped.

I called Zodiac again and scheduled another appointment for July 18th. A different technician came out and also checked for leaks; however, he found none either. This time, he inspected the coil and determined that it was clean. He simply replaced my old air filter with a new one, which I had already used just over a week prior to receiving the replacement.

I was surprised when I received a bill of $125, as the technician didn't explicitly state what new issue he had diagnosed. When I spoke with Bella about this, she explained that it was due to the fact that the capacitor wasn't the problem - something else must have been fixed instead. I found this hard to believe, given that I had just paid $468 for a repair that didn't seem to resolve anything.

Further investigation revealed that the issue was not related to the air filter or capacitor; both of these components were functioning properly according to my technicians. Despite being told there were no leaks, I couldn't get my AC working again. To avoid the heat, I took a trip to Las Vegas and enjoyed the relief in an air-conditioned home.

My son-in-law, who also works in the HVAC business, asked me if Zodiac's technician had checked the freon levels; they hadn't taken any big gauges, which made it difficult to determine the extent of the issue. When I returned from my trip, I received another referral and called my person, who came out promptly on his next visit.

Upon inspection, he found that I was low on freon - an issue that explained why my A/C wasn't working properly. Once the freon was topped up, the AC began to function correctly. The airflow improved, and the temperature dropped more quickly. It turned out that I probably didn't need a capacitor replacement at all.

The total cost of this ordeal was $593, which seems excessive given that the capacitor itself costs between $8 and $30. After experiencing two consecutive issues with my A/C without being properly diagnosed or resolved, I will never be calling Zodiac again and won't recommend them to anyone.

A technician from Zodiac AC visited our home this morning to fix the furnace. The work was done efficiently and professionally, with careful attention to detail. The repair parts were correctly sourced, and we were back up and running soon after. I want to praise the customer service provided by Mr. Saul Brseno - he was courteous, knowledgeable, and reliable. Zodiac AC's choice of technicians is a testament to your company's commitment to quality. I'm grateful for this experience and look forward to continuing my business with you.

Zodiac HVAC's team is highly responsive, consistently delivering top-notch service. They installed my new ACs and heaters, plus maintained them, with no issues to speak of. The entire process was seamless, with each interaction being extremely professional and reasonably priced.

We've relied on Zodiac HVAC for our heating and cooling needs for over three decades, so we're pretty knowledgeable about what makes a top-notch installation job. What we can confidently say now is that if you want excellent equipment installed by skilled technicians at fair prices, stop browsing and give them a call.

Just yesterday, my mom got a brand-new Carrier heat pump installed by Zodiac, thanks to their prompt 8AM arrival. The crew was incredibly competent and respectful, working efficiently without taking a break for lunch – they genuinely cared about getting the job done right on schedule. Their expertise shines through in every aspect of their work, and they're receptive to each homeowner's preferences.

As a family-owned business, Zodiac's commitment to customer satisfaction is clear from top to bottom. From Ed and Vic Balouzian, the owners, to Bella in the office, every single employee treats customers with honesty, courtesy, and respect – qualities that are far too often lacking in today's industry.

In uncertain times, it's reassuring to know that Zodiac HVAC has your back. They're here to provide reliable solutions, making them the go-to choice for heating and cooling needs. If you want top-notch service without breaking the bank, look no further than Zodiac – they're the best in town.

This company delivers on its promises, consistently finding solutions that meet their clients' needs. Javier's work was excellent, making a positive impact on my business.

I had Zodiac install a pricey AC unit 10 years ago, but it's consistently failed to provide enough cooling. Every time I brought the issue to their attention, they'd send someone to diagnose the problem and they'd all come up with different explanations. Frustrated, I hired other companies to investigate further, who all agreed that Zodiac sold me a faulty unit with incompatible components. It's clear they prioritized sales over quality - I'm extremely disappointed in my experience with them.

Appreciative of Javier's outstanding service, he walked us through every detail with clarity and professionalism.

Eric showed great professionalism and kindness during our visit. He took the time to explain the problem with our AC thoroughly, making it easy to understand what needed fixing. His service left a very positive impression on us.

Zodiac is top-notch. Their staff and office are incredibly responsive, always getting things done promptly. When we had an emergency issue, they responded in under 24 hours. They've been taking care of our heating and cooling for a while now. The office keeps us informed about upcoming service needs.

Erick went above and beyond with his service. He was courteous, knowledgeable, and diligent in his work. When I had questions, he provided clear explanations and insights into other aspects of the system. His professionalism is evident.

I've used Zodiac Heating and Air Conditioning twice - 14 years ago for my mom's place and now again at my condo last week. Both times they exceeded my expectations. Their service is top-notch, especially when it comes to knowledgeable contractors like Ed, who has been in the business for 50 years.

When my old rooftop unit died after 19 years, I called them again and got a new one installed just two days later. The contract was reasonable, even considering I had a service contract with another company that cost much more. They saved me thousands of dollars and I signed on the spot.

What really impressed me was how efficiently they completed the entire job - old unit, ductwork, crane, and installation all done in one day. Their work is exceptional and I'm thrilled to have them as my go-to HVAC provider.

Javier, the technician, showed excellent customer service with his professionalism and courtesy. He thoroughly repaired and cleaned my AC system, which met my high standards after 20 years of using Zodiac services. I'm confident in their work and would choose Javier again for any future needs.

Highly reliable team, consistently delivering top-notch results in a timely manner. I've utilized their services for both my office building and private residence, feeling confident that they have the expertise to handle any task.
Specifically, I had three HVAC units installed at my commercial property and one unit replaced at home, plus additional maintenance work completed on other systems - all of which were done with exceptional attention to detail.

Our technician was professional and courteous, conducting a thorough inspection of our HVAC system. He provided before-and-after photos of the cleaning and maintenance he performed. As long-time Zodiac customers, we've always trusted their service, but this visit stood out with extraordinary attention to detail from Javier.

Javier arrived right on schedule, presented himself in a friendly and competent manner, carried out his work efficiently, checked and replaced my AC filters effectively. The company Zodiac has provided reliable service over the years with consistently good results and I'd certainly use their services again.

Vic from Zodiac was great to deal with - he gave us a very reasonable quote for our heat pump job and kept us informed throughout. The price was spot on and we're happy with the service. We'd definitely use them again, Vic is a credit to his company.

Zodiac upgraded my HVAC system upstairs from traditional to a heat pump system. The installation was expertly done and cost was spot on. They efficiently managed the rebate claim and ensured our new system received top marks in an independent inspection.

I had my general manager offer a discount to a rival company that couldn't deliver, so we turned to Zodiac Heating & AC. The technician was knowledgeable and on time. He worked efficiently to repair the units, keeping them clean as well. What impressed me most was how quickly I could schedule appointments and getting to know Rafi Arakelian, the office manager - he's a pleasure to work with. Overall, Zodiac has exceeded our expectations and we'll definitely be using them for all future AC needs.

I had trouble with my rooftop HVAC system, but Zodiac came through quickly to diagnose the issue. They've helped me with maintenance before too, which is why they were the obvious choice when this old system needed replacing. They handled all the permits and replacement work - everything went smoothly. I'm very happy with the service and grateful for their help.

I recently encountered some issues with my air conditioning, but the team at Zodiac made the process incredibly smooth. From initial scheduling to the visit from technician Erik, everything went as expected. Erik's professionalism and dedication were impressive, going above and beyond to diagnose the problem without incurring additional costs. The issue is now resolved and I'm thoroughly satisfied – thanks to Zodiac for a job well done!