Reviews of local pros in Berthoud, Colorado

We called to book an appointment to get our heating/furnace cleaned out.Once my husband explained his issue, the tech, Michael, hung up on him and then refused to answer his calls. If you cant do it, that's fine but don't hang up on potential customers.

Run!!!!….. Not very professional. Lack of experience, perhaps. My installation was wrong from the beginning, and they didn't respond because the company was sold to another, but it probably is just an excuse for so many customers that are not pleased with the service.

Excellent customer service Chris came out to inspect my moms furnace. He explained everything he was checking. I feel this is a company you can trust very honest. Furnace is working great and he found no problems.. Thank you Chris!!

The customer service from this company is about as close to perfect as it gets! I used them to install a mini split system on my shed. Their tech, Jeremy, was professional and efficient. I highly recommend this company for anything HVAC!!

We called on a Monday and made an appointment for the very next day. Justin was on time, very professional, and he thoroughly explained to us what was wrong with our system. The price was shockingly low. Would definitely recommend him to anyone in the area!

Ideal Comfort is a great company. I called them with a problem. they are very professional. They had my heater up and running in now time. Give Justin and his team a call. thank you !!!

Javier did a great job in identifying and fixing several issues with my furnace. Service was same day, and Hugo at the front desk was great to deal with as well. Highly recommended!

The morning of a business trip you wake up to no heat and you need to allow other family members to take care of the calling around for help. What a way to start the day. However I had recently met Justin Larsen at a networking group and heard all about how his team helps those in need of repair and replacements.
ideal Comfort was quick to respond and work with the schedules of our family to repair the furnace and get it back in working condition. They did not jump to the assumption that our 23 year home would just need a new furnace like 2 other companies had said and they were able to come in and inspect it before our previous company could get to us. We have remained faithful to our friends who own the other company, however it is a pleasure to know that in a time of need Justin Larsen and Ideal Comfort could help us out and not just go for the large dollar sell.

We have worked with Ideal comfort for about 2 years. Justin is a pleasure to work with. I say this because he always returns my calls, and then follows up after a service call to verify everything works. Our home HVAC system is about 13years old, and Ideal Comfort/Justin has had the knowledge & experience to keep this older system running reliably. Finally, their pricing is very competitive.
Dan S. - September 28, 2017

Ideal comfort came out and installed a defective unit, and left on Friday without even checking to see if the unit worked, I had to call and have someone come out Saturday, who could not fix the problem. The technician and company just left us with no heating, and refused to give us any sort of plug in heaters, so we were left to do this ourselves. Technicians come Monday and fixed the original problem, only to find about half the system was missing.... They did nothing Tuesday and I had to call to figure out the issue, and they said they would come Wednesday to fix it, again leaving us to be in our cold house for another night. So a week later we finally have a heat in the house.... Not to mention they placed the unit so I can no longer access my hose spigot without having to go under my deck. Really really disappointed in the service ideal comfort provided..... I would avoid this company at all costs

Feeling like this business is dishonest. Booked an appt last week for bathroom exhaust fan vent installation tomorrow. Was told I had to wait this long a week ago because it was unsafe for tech to be on the roof due to predicted snow earlier this week. It's been bone dry all week. So wondering now what the tech has been doing the last three days if he couldn't work due to the non-existent snow? Now they've just cancelled my appt for tomorrow because tech is supposedly sick. They want to reschedule for 12 days from now. I have family coming late next week and wanted this work done before their arrival. When I asked if the tech was feeling better on Monday (4 days from now) if he would come then, I was told "we'll look into that and let you know" repeatedly. "You'll look into" the question of if the tech is healthy and can do the promised work on a date 4 days past original promised delivery and let me know? Seems like a "yes" or "no" question. hmm... Is the tech planning ahead of time on being sick for 12 days? Is no one in your company working all of next week? When I pressed them on this, they said they didn't want to promise anything they couldn't deliver on. So I asked how that was different than promising the tech would show up 12 days from now? I got a jumbled, flustered response. I'm pretty sure my project is low profit margin since it doesn't involve buying a product, just labor and they figure they can just push me back. I can understand the business practice, but I'm about 98% sure they're lying to me, which I don't find to be good business.
Update 12/20/22= After posting this, Ideal did end up coming to install my exhaust vent on Monday, which was nice, and certainly appreciated. I'm still confused/concerned by what happened last week.

Ideal comfort replaced a/c and furnace, they did a great job and I would recommend them on the future

Javier is great had me done in 2 days. While other company’s were 6weeks out to install.

Great company.

In late November, on a cold Colorado morning, when the day’s high was supposed to be in the 30s, I realized that our furnace had stopped working (it was only a few years old). We were about to leave town for a few days, so I was in a bit of a panic. We have two house rabbits and cats, and we knew that they would certainly not be happy or safe without heat; we were not willing to leave on a heater fan when nobody was here.

I was able to reach Justin at Ideal Comfort, and he made time to check on our furnace, and correct the problem, before we had to leave for the airport. He called when he was on his way; when he arrived, he put “booties” over his shoes, to keep our carpets clean. Fortunately, the problem was relatively minor, so we could leave town knowing our pets were safe.

After Justin finished his work, he explained what the problem was, what he had done, and showed us adjustments that we could do ourselves. We scheduled a tune-up to ensure that there would not be any further problems as winter actually arrives, and again, had another excellent experience. We were glad to be told that our furnace is in great shape (especially after the tune-up)! Heat is great (and so is Ideal Comfort)!

Thanks, Justin and Ideal Comfort, for making sure our pets were safe and comfortable while we were out of town, and we would continue to be comfortable for the coming winter. I highly recommend Ideal Comfort HVAC, LLC, for any HVAC needs in the northern Colorado area.

Gale Toko-Ross

***Edit to respond to owners comments: My review is entirely accurate, and makes clear there was a warranty company in the mix. You are conveniently avoiding the main point as well- my opinion that you did not actually inspect what I think (and told your reps) is the real issue, and refused to do so even when I pleaded. Also, I’m confused- are you saying that because a warranty company paid you for the inspection (whom I had to pay in the first place BTW, which I made clear to your reps), you don’t have to do a proper inspection? In addition, you are accusing me of Libel as well as stating that I cursed and yelled at your employees. Be careful- those are both untrue, as I suspect you know, and seem to me meant to damage and defame me given you don’t like my honest review.

Original review:
In my opinion, they are a terrible company, that I fond lacking in integrity- and cannot recommend hiring them! My home warranty sent them to troubleshoot my A/C not cooling the upstairs properly. One obvious cause to me was that there was almost no airflow out of the vents, which run in the attic. Unfortunately the attic was hot given the outside temp, and the tech seemed to me to clearly not want to get up there from the start- even though I clearly mentioned the issue. He briefly looked at the furnace/unit inside, and the compressor at the back of the house, and then declared that my refrigerant was 1 pound low and that this must be the problem, and then gave a bid for over two hundred to top it off- to the warranty company. This seemed obvious to me that it wasn’t going to fix my problem, but the warranty company also apparently told him we were not going to pay for this on the spot, and so he started packing up to immediately leave. When I re-told him that the refrigerant was not likely going to solve the issue since there was no airflow and that I needed him to go inspect the attic to see what the main issue was, he hemmed and hawed and called the office. After more time on the phone with them then it would probably have taken for him to just go inspect in the attic, they first demanded more money and then ultimately refused to go in the attic to actually inspect what seems obviously the issue to me. I asked for my inspection money back so I could get some other reputable company to do what i believe is the actual needed inspection, and they refused that as well. What a joke of a company- got paid to do the inspection and still refused to do a thorough job! And all of this over probably 15 minutes in a hot attic. What a joke- your an HVAC company! I’m guess I might take it up with my CC company to get the money I paid them back, and will def not use them again.

Ideal comfort was awesome, they were able to fit us in on very short notice over the holidays. They were punctual, fixed what needed to be fixed and were very friendly. They recommend we start putting money away to replace the unit but were honest telling us we were good for now. If your looking for a honest, reliable company, look no further! Thanks Ideal Comfort!

I recommend getting at less 4 to 5 bids before replacing your old A/C Heating system. I was impressed that the owner of Ideal Comfort came out and provided my bid. All of the other bids were within a few hundred dollars of each other. Ideals bid was thousands less than the others and provided a 17 Seer state of the art system to include a 12 year parts and LABOR warranty.
Mike Cassity, owner of Ideal, checked in during the installation and followed and followed up a few days later. I was very impressed with the installation team and would highly recommend Ideal Comfort.

We had a brand new a/c system installed, and Justin was definitely the right person for the job. His prices are competitive and honest, with no hidden fees. He got the job done cleanly and in a very timely manner, and, he is very easy to talk to, explaining the process very clearly from the start. Ideal Comfort will definitely be getting referrals from me in the future.

I use Ideal for all of our residential and commercial properties and always have an amazing experience with them! Their technician Jeremy is always the friendliest, most helpful person I've worked on any service project with. He always explains to me and shows me the issues, gives me a couple of options for repair and gives me pointers on things I can do to extend the life/value of our HVAC systems. Always a great company to work and communicate with!

My AC unit finally gave out on the hottest day of the year. Mark came out the same day with hopes to repair it, but it had blown its last gust of cool air. Miraculously, they had a vastly superior Carrier unit in stock and installed the very next day. Installers Don and Connor were EARLY, friendly and professional, and I now sit in my 70-degree oasis while it’s 100 outside. I have already awarded my furnace and hot water heater replacement this fall to Ideal Comfort. Thanks so much!

UPDATE - Ideal Comfort came out because our humidifier was making funky noises. Javier found a card that was stuck in the vent and quickly solved the issue, and Michael, the owner, even waived the trip charge! Doesn't get any better than Ideal Comfort!

Ideal comfort! This company truly went above and beyond for my family and I. During the holidays our furnace went out, and we had no heat. We reached out to our home warranty company and were told they were backed up on their schedule and also not working during holiday weekends. When I spoke with Mike from ideal comfort he assured me they would get in as soon as possible even if it was a holiday weekend. They even accommodated our work schedules! Jeremy found the problem right away and made several attempts to reach out to our home warranty company. Ideal comfort made three different service calls to the house and also spent several hours on the phone trying to work with the warranty company! The warranty company did not offer any answers or resolution. They refused to cover the cost of the repair, and said it was due to an ongoing issue. Jermery assured the home warranty company this was not due to an ongoing issue. They even contacted the manufacturer of the parts to see if this could be covered. I cannot thank Ideal comfort enough for all the help and service they provided to me at this time. During such a difficult time for my family and I, I really felt they cared. They assured me they would still help my family and I. They covered the entire cost of everything needed! I can’t even explained what a blessing this was for my family and I!! Ideal comfort is the best in the business. I highly recommend them to anyone who needs HVAC repairs and I will definitely be a lifelong customer. I know they care about their clients and the work they provide. (I have also cancelled my useless home warranty!)

Thanks to Mike, Jeremy, and Ideal Company, my family now has a warm home again!!

Thanks a million Ideal Comfort!

June 2024. Addendum to review. While the review below is true, working thru the rebate retrievals which were promised by our original Ideal Comfort service provider and also, Ben, was difficult and lengthy. Calls and emails went unanswered repeatedly. We even paid a visit to the office with no results. Rebates have a deadline.

Two days ago, someone finally sent the rebate application to Excel. Hence, the drop from a five star.

January 2023.
Ben, the project manager was so knowledgeable and pleasant, we felt we could trust his expertise. He spoke with honesty and we felt his integrity coming through, as he carefully explained the basics and complexities of a furnace/heat pump/AC function.

Ben and Ideal Comfort worked quickly and efficiently to complete the installation. The installers were pleasant, accommodating, and worked long past 5 PM to complete the install. They were careful to remove their shoes, and used a drop cloth.

When we requested a possible change to the exhaust pipe placement, Ben good-naturedly adapted the plan, and was very fair with the price adjustment.

After the installation was complete, we had some initial issues with a default programming issue with our thermostat. Ben came right over and began systematically trouble-shooting, even though he suspected the problem was with our thermostat. Should any issues should arise with our new HVAC system, we are confident Ben, and Ideal Comfort will assume responsibility promptly.

We are enjoying the warmth of our combo heat pump/multi-stage furnace.