HVAC reviews in Centennial, Colorado

Javis Steward: We paid $500 on 5/31/2020 to get a diagnostic on our central air and get a leak sealed. We were told we may need a new unit at that time. On 6/8/2020, our central air was no longer working and we got a whole new system installed for $5000. They cracked our kitchen tile during the install and knocked off $300. On June 18th, right before Father's Day weekend and my wife's birthday, our brand new unit was no longer working and the pipes were freezing and we were getting no air. I called Eric, the supervisor who oversaw the installation and he said that Chris was the one who installed it and "needed to fix his own mess". Our house was over 80 degrees. Chris came over on the 19th and said that there was an issue with the copper pipe he installed. It was closed so air could not get through and he said he did not have the appropriate piece to fix it. We were without air conditioning until Monday the 22nd when Chris replaced the piece and supposedly fixed the issue. We were told we would receive a credit of $200 for our troubles which never happened. We were also promised a call back from a supervisor, which never happened. On July 2nd, the pipe froze again, we were getting zero air and our house was back above 80 degrees before the 4th of July weekend. I called repeatedly and Chris told me that he would get out to our house. We never heard from him again. I have called Chris on his cell phone and had called the main phone number for Gold Standard every day, multiple times a day for over a week straight and was told that a supervisor would call me back and that their error would be corrected. We ended up calling someone else to fix the problem.In the meantime, I continued to call for a resolution. We still have not been contacted by a supervisor. When I called again yesterday, they claimed there were no notes on the account, they mysteriously disappeared. After I became upset, the agent found them miraculously and again promised we would get a call back from a supervisor. This is a brand new unit and spent a ton of money and are completely dissatisfied with the quality of the unit, the install and the customer service. DO NOT DO BUSINESS WITH THIS COMPANY. I wouldn't refer this company to my enemy.

I had my furnace replaced by Gold Standard Heating And Cooling the same day I called them.Everyone was very friendly and professional. The quality of their work was excellent and I was very impressed. They also cleaned up after they were done. I would definitely recommend them.

This business attracts by a low INITIAL price, but if you call them I would recommend to check the installed parts, ask for the parts receipt, and check very carefully how the fixed stuff is working before you pay. They work with contractors and do nothing if they do a bad job.
In my case I had a problem with my A/C, technician quickly detected that the problem is with Run Capacitor (as I checked later the cost is < $10), but he said he need to change the blow motor as like (as I checked later, the cost is < $150 for my model). He asked for extra $695.
The A/C starts working but with very loud noise, probably the blow wheel was not tighten well or the motor is bad (not really brand new?).
And I keep calling them to fix for more than a month, but they only answer is - we will talk to the technician manager and fix asap, and nothing else is happen.

Everyone we dealt with was exceptionally professional and proficient! We appreciate their expertise in every area of the project from sales to installation to the cleanliness at the completion of the project. We would definitely recommend Gold Standard Heating And Cooling to family and friends.

I have to give this business a low rating. My up-stairs heater stopped working. I repairman arrived at my house on time and was friendly. I showed him our heater in the basement. It took him close to 40 minutes to identify the wrong problem. He said the main circuit board was defective. He then went out to his car and called his company who then "checked with 4 other companies" on the circuit board and they all said it had been discontinued.

He then came back in the house and said our only option was for us to either research and see if we could find that board or to buy a brand new heater. He then proceeded to try and sell us one of their heaters for $6,800. After he left, a Manager from Gold then texted me and said they could sell me one for $5,800. Sounded pretty cheesy to my wife and me.

We then called a "Carrier-certified" company called Plumbline. They came out and identified the problem in less than 5 minutes. A cracked Surface Ignitor. He went out to his truck and grabbed one and then replaced it in 5 minutes. The house was warm when he left. Can't recommend Plumbline enough.

I cannot stress enough how honest, fair, professional, and knowledgeable Tom is. He made us very comfortable in choosing to work with this company. The install was done meticulously, on time, and with excellent clean up afterwards. I would not hesitate to contact Gold Standard Heating And Cooling when we require any future service.

I called because I had no heat or AC to the house. The rep who came to the house knew exactly what the issue was, but made zero attempt to fix it and instead tried to sell me a new furnace through this company and his buddy’s company. The rep texted me from his personal number the rest of the day following the appointment to get me to buy from his buddy.

Two days later (on a Sunday), his buddy came over unannounced to look at my HVAC. I didn’t let him in the house.

I used another HVAC company who fixed the issue in 4 business days.

I never received a call from this company to apologize despite reaching out twice after the appointment. I will refrain from mentioning the rep’s name and will not post any of the text messages.

I had a problem recently with my furnace. I called Gold Standard heating and Cooling and Mike came out a diagnosed the problem quickly and told us the parts that needed to be replaced. He took the time to completely explain everything he was looking at and what it would cost. He was back at my house the next day and had to work late to get the job done. He did a great job and provided excellent customer service I recommend this company very highly.

I’m very happy with Gold Standard Heating And Cooling! They are very professional and great quality. Just recently we had our ducts cleaned and the technician did an amazing job! He was very thorough and when he called to let us know about the work done, he walked me through it and was very clear and helpful. Very appreciative of his work as well as everyone else at Gold Standard Heating And Cooling. I definitely recommend them for your future needs!

The team arrived promptly, and my heating system is now running perfectly.

The gentle hum of the A/C is a testament to the thorough check-up it received today. The technician arrived a bit earlier than expected, which was a pleasant surprise. His attention to detail was impressive, and he explained everything in a way that made sense. I feel confident knowing my cooling system is in excellent hands for the summer ahead.

Transforming our living room with a ventilated ceiling was a breeze thanks to their efficient team. They arrived promptly and completed the job in just over two hours. Impressive craftsmanship and professionalism throughout the entire process!

Mark is a true professional and very skilled at HVAC deployment and maintenance. I have used him for several years, and would never consider the majors. Personalized service and customer retention are top priorities. Get on his calendar....if you can!!

Great service from a locally owned small business! I called Nordic about day after my A/C stopped pushing out cold air, and I got a call back from Mark the next day. First thing Mark did was apologize for taking a day to call me back; the first good sign that I made the right call. The second thing he did was have a brief conversation with me about the possible issue(s) with my A/C; from listening to me, he had an idea of what the issue(s) were. Then we scheduled a date and time, the next day, to check out my unit; he was there right on time. He checked the system over, confirmed the issue discussed the day prior (he even showed it to me), fixed it and further checked out my system after the repair to make sure it was working correctly, and then further discussed ways to maintain my system. He quoted me a price for the work the day prior over the phone and stood by the quote. I have nothing but great things to say about Nordic. Hit them up for your heating and cooling needs. BK

Nordic Heating and Air Conditioning are the definition of excellence in action. Consummate professionals across the board. Reliable, fair, on-time, outstanding communication, friendly. This small business of elite professionals values quality over quantity and it is evident in every aspect of their business. I will only utilize NHAC from now on!

Mark is the definition of a professional!. He is up front & honest, prompt, a wealth of knowledge, a REALLY nice guy and most of all fair. We had him out several times after things shut off or sounded dire (ie. expensive). He took lots of time to diagnose what ended up being relatively small fixes. After taking so much time to fix and educate us on the state of our systems and what we might need down the road we were blown away by how little he charged us. As a home owner this is the repair guy you wish that could do everything in your house!

Mark came to my house with less than 24 hour notice. He diagnosed and fixed something that the last HVAC company supposedly came to fix 3 weeks ago. (It wasn't checked properly!) The exact same issue from before. : /

THANK YOU SO MUCH MARK!!

Mark was very professional, explained in details and was able to give a quick estimate/warranty for a new heater and air next year. I know who'll install our complete new system next year...NORDIC HEADING AND AIR!!!

Mark and Mike did a great job with my ancient condo heating and A/C unit. My fan motor went out and they replaced it at a very reasonable price. Very friendly and knowledgeable and got the job done quickly. I found my new heading and air guys for sure! Thank you so much!

Nordic is great! Mark came out on one of the coldest days of the year to fix my elderly in laws furnace. He was kind and professional to them and got them back up and running within minutes. I highly recommend Nordic.

Mark was wonderful! Another company told us our system was broken and that they would replace it a week and half later for $8600. I called Mark for a 2nd opinion. He came over that same afternoon, added refrigerant and it started cooling the house right away. Due to the age of the furnace/AC we decided to go ahead and replace it anyway and Mark was able to replace it all for much less than the $8600 and within a few days. And in the meantime, his fix was working well enough to keep the house cool while we waited. I highly recommend calling Nordic first.

Mark helped me out a few years ago and did a great job on an installation, so when my parents house needed a system clean up and service, I called him. He is very responsive and he and his team do great work. Very professional and trustworthy. I highly recommend Nordic.