HVAC reviews in Centennial, Colorado

Yes thank you to Home Smart and Louise Louise a boy a man a man named Louise was awesome thank you home smart and thank you for your employees they were really great and they're always great to me thank you thank you!!

HomeSmart is a very caring group. They respond quickly to issues brought to their attention and they assume ownership of your issue or concern until there is a resolution. They are timely and respect your property. More importantly, they are very reliable.

Rating: Fantastic! Very happy

Why:

Timeliness
Problem Resolution
Appearance
Communication
Professionalism
Transparency

Luis from Xcel Energy HomeSmart exceeded my expectations and has positively shifted my view of the HVAC industry. From the prompt reminder of his arrival time to his thorough and knowledgeable approach, every aspect of the experience was handled with professionalism.

Luis was professional, transparent, paid attention to detail, and genuinely cared. He patiently addressed all my concerns, ensuring I understood each step of the process. His respect for my home, including wearing shoe covers, was much appreciated, and his communication was clear and consistent throughout.

One moment that stood out was when Luis noticed a small issue with my system that I hadn’t even been aware of. Without hesitation, he took the initiative to fix it on the spot. His attention to detail and commitment to excellence set him apart.

Luis’s dedication to his work and commitment to customer satisfaction were evident in every interaction. His service has restored my confidence in companies that truly prioritize their customers. I strongly recommend recognizing him for his exemplary service. HomeSmart, stands out as a company that truly cares. I’m deeply grateful for the outstanding service I received today and believe Luis is deserving of all good things in his professional journey.

Outstanding service as usual. I can always rely on HomeSmart (Home Serve) to send a pro no matter the issue. I have insurance on all my appliances, including hot water and furnace. To me, this insurance is as important as health insurance, because you just never know - and with their replacement program you can be rest assured that the money they give you for something they cant repair softens the blow when having to buy new...

The technician was on time, cordial and very professional. Didn.t mind me asking questions and he explained things in detail. That was greatly appreciated!!!

⭐️⭐️⭐️⭐️⭐️
I wish I had his name—he presented me with a card but I misplaced it. That said “Technician,” even without the card, I want to recognize his excellent service. He arrived right on time, was courteous and efficient, and didn’t waste a moment. He checked both the thermostat and the outdoor cooling system, quickly diagnosed the issue, and fixed it on the spot. What really stood out was how he took the time to show me what to look for in case of a future power outage. That kind of care and clarity goes a long way.

If the company can identify him by the I.D. or service date, I hope they know they’ve got someone truly dependable on their team.

I've had HomeSmart for years. So far they have been great. They have replaced several appliances and have made a number of repairs. I used to think why am I spending this money when I'm not using it. I found out why when I started needing them.

Outstanding work from the beginning to the end. From the estimate to the work they (workers) went above and beyond. I have already recommended Homesmart to my neighbors.

Very pleased with Home Smart! Repairman was professional, friendly, knowledgeable and professional. Found the problem and repaired quickly.

I am impressed with the professional attitude with the tech. Very knowledgeable and performed the repairs immediately upon arrival. I would recommend this company to anyone look for home warranty.

Louis took very good care of me and fixing the issue I had with my furnace
He was knowable professional and went way beyond making certain I knew everything he did step by step
Thank you very much !!

Homesmart is a money scam. Wasted money on them for years with better service from Home Depot. They charge monthly for nothing. If you try to remove the charge, they bounce you between Xcel Energy and themselves with no one knowlegdable or taking responsibility for what they are not providing but yet charging, so good luck getting the funds removed from your bill. The exact definition of a scam.

HomeSmart was easy to work with & gave me a great price on a full HVAC replacement. Jeremy on the front end and then Ryan & team on installation day were all professional. A small issue post-install had a tech out immediately to address. Highly recommend!

Our technician was so professional and positive. He diagnosed the problem with our home’s heater and fixed it. Also made some recommendations on efficiency. S glad we have our home appliances covered by HomeSmart!

I have had my appliances serviced by JND Appliances in the last 30 days via HOME SMART per Excel Energy. Chris was awesome and I left several amazing reviews for him. Unfortunately, on his last service call for parts he advised me that a hose had a small leak and the replacement and labor would be $300.00, I laughed and said I could do it for less than $30.00.
I left him to continue the repairs, on last night (November 25, 2025) I purchased plumbing tape and stopped the supposed leak. Unfortunately, as I was pulling my machine away from the wall, I observed a large shoot print in my lower lingerie washing machine, this machine has only been used a couple of times and there certainly was no damage to it. I immediately called JND Appliances and left a voicemail to that effect. I received a call from Brian this morning blaming me for the damage, telling me that my machine was old and falling apart, and Chris would have used the handle to move the machine around. I was insulted and infuriated at his conversation as I only wanted an acknowledgement and an apology. I informed him that my washer was less than 3 years old, state of the art, and doesn’t have a front door handle. He continued with his rant and I ended the call as this conversation was going nowhere. The company has several listed locations, but their main location is in Loveland, CO. They have numerous negative reviews, but as always you think the customer is over exaggerating until it happens to you. I updated my review to HOME SMART and am making you aware to film your service repair individuals when they are in your home, as they will destroy and lie. DO NOT USE THIS COMPANY… YOU WILL REGRET IT…
HOMESMART-EXCEL IS AN AMAZING SERVICE, NOT ALL OF THEIR CONTRACTED PROVIDERS ARE!!!

I had a wonderful Experience with the two technicians that came to my home, one was named Luis, and for the life of me, I cannot remember of them gentleman he was with, but Luis was riding with him that day, because Luis’ van was in for repairs. They arrived very quickly and repaired my furnace with new parts, it has been working great ever since. Both men were very professional, kind and respectful.

Realize my furnace was not turning on at 5 o’clock in the morning got on the phone with them at seven schedule an appointment for that same day. They were out within the first part of the window. Still worked didn’t have to wait all day. Ernesto was great explained everything that I needed to know about why my furnace was not working. And got it up and working again.

Ryan arrived on time and in short order had diagnosed the regulator problem in my water heater. Promptly ordered the part and I just received notice they will be here this Monday morning to install. Great service. Very courteous young man.

HomeServe/HomeSmart has been a reliable major appliance and home system (heating, plumbing, electrical, etc) for a very long time. Their service scheduling team is available extended hours and very responsive, because issues don't only pop up during business hours. Their technitian staff are very knowledgeable and personalbe, show care for your issue and work to make sure you understand what they will be doing to troubleshoot and then detail how they will address the issue once they have identified the problem. I've worked with them for a number of years and have been contineously pleased and satisfied with the value their service provides. In my latest encounter it was FREE OF CHARGE for the wiring repair necessary as it was covered under my agreement!

Home Serve has been a worthwhile investment in repairing home appliances. It is reassuring to know that a repair, when needed is performed by a professional technician. I do not have to worry about being overcharged for service or false repairs.
I have used Home Smart, now Home Serve, for over 15 years and would highly recommend their timely, professional and reliable service.
Recently, I had some minor repairs to my hot water heater. Barry was professional, knowledgeable and timely in his service.

I woke up on President's Day with no hot water, and called Homeserve for a technician to come to the house to look at the water heater. The Tech arrived in 20 minutes. Verdict? Leaking water heater. He wrote up the quote, and before I could sign the contract from Homeserve electronically, the Installation Team knocked on the front door. No lie! Four and a half hours after my initial call, the job was complete. The two HVAC Techs were great people, efficient, friendly, knowledgeable, and considerate of my home and belongings. And the cost was half of what it would have cost without Homeserve! And the hot shower was the best! I have never had better appliance service. Thank you Homeserve. (Oh, And wife endorses every word of this.)