House Cleaning reviews in Denver, Colorado

I called in to schedule a maid service and was greeted by a gentlemen who promptly told me "I'll deal with it in the morning, I'm closing" (it was 30+ minutes til closing). I strongly recommend ANY other maid service in Denver,, and will ensure to let my friends know of this absolutely atrocious customer service.

This company lies, lies lies! Male who called said. Would call 20mins before show up. Not true, workers just show up there and upset they had to wait.. Said will not charge until done. Also not true. Charged card 10 minutes after got off phone. Before job even done. Lied said workers getting $25 a hours. Asked the workers how much they get was told $18. Nothing honest about this company. Save yourself hassles and lies by going somewhere else.

I love this place. I've used them three times now and twice it was on super short notice. I have a 450 square foot (studio sized) one bedroom and they let me do the 2hour special for $50. SO worth it. I've had different people come different times, and both times it was fricken spotless for $50, and they made my bed too which I've never had with a housecleaner. I would be paying $130 for the big chains.

Today I had two other cleaning places tell they could come and do a deep cleaning on a kitchen and never showed. Miracle Maids popped up on Google and I called and to my surprise they had a sameday appointment open. They showed up time and super friendly. Did exactly what I asked. Will definitely use again. Super reliable!

I paid for two employees for two hours to clean an empty, 700 sqft apartment. They showed up almost three hours late. I left to run an errand and returned an hour later and both were gone. They were asked to clean the entire place but left the appliances, bathroom, window seals, and floor untouched. Basically only wiped down the counters and sinks. Spoke with the employee who coordinates the appointments. He said he would issue me a refund for the extra hour but never did.

They've done a great job when they have come over. I recently called and requested a cleaning to be done very quickly, and the dispatcher kindly squeezed me into the schedule. They were communicative and prompt. I highly recommend them and I will be using their service again!

Do not use this service. They tried to scam me and lie to cover it up. The first time they came, they charged me for 5 hours. I couldn't believe it at first, but I gave them the benefit of the doubt because they house was dirty. It's a small house. Next time they came I was home because I had the day off from work for a school holiday. One cleaner was at my house for 3 hours and I got charged $150. I was quoted $25 dollars an hour, just like it says on the website. The lady I talked to at first said it was because the house was really dirty. In my mind, an hour of work is an hour of work, and a dirty house would just take more hours. When I called George, he flat out lied and said, "Yeah It's $25 an hour per cleaner with 2 cleaners." First of all, he never said anything about 2 cleaners and a $50 rate in the first place. Second, I was at the house the whole time, and there was only one cleaner. I told George the facts, and he said he'd look into it and call me back. Several days later, I called him and he said, "Oh yeah we owe you $75. I was waiting for you to call back." Dude was totally going to keep my money if I didn't call. He has my number and address. Do not trust this company. Read the other reviews. They will take your money shamelessly.

We have them come buy every 2 weeks. I am very pleased with their service. It seems that the folks giving one star use them as a "once and done" clean for apartments and rentals....maybe the case....
For us (who use them as a regular service for the home we live in) we couldn't be happier. They charge for services provided...regular service costs $×.×× if you want more done like a spring cleaning, call them and they are happy to extend services for a bit more $$...
We are happy and recommend their service.

Pros: flexible scheduling, owner is responsive via text, and relatively decent cleaning job

Cons: left all of my windows open, did not put the lockbox back together so anyone could have gone into my house, and left back door open and unlocked

Overall, I wouldn’t recommend them as they put your property at risk by not locking up and leaving the windows open. The owner didn’t seem too concernedd when I addressed these issues with him.

Please save yourself time and money and use a different company. I was quoted an amount to clean a rental property of mine. They charged me more than they quoted and didn't let me know they were over-billing me. I had to ask for a receipt to confirm they overcharged my credit card. Additionally, they claim they were there for 7 hours cleaning, but the toilet and shower wasn't even cleaned! This wasn't a terribly dirty home, and I'm not sure what work they performed, if any. They did a terrible job and charged me for more than we agreed upon. I will NEVER use them in the future and advise you not to use them either.

Paid for 4 man hours for $130 via groupon and tried to schedule a cleaning. I repeatedly said I had a 4 hour groupon, which Jorge refused to acknowledge. Even after being entirely flexible on our end for scheduling, Jorge kept saying "I don't know if we can help you, you might need to find another service", and hung up after two minutes

You're not helping me, Jorge. You're honoring your end of the deal. One must wonder why they're still taking groupon money (with no quantity limit) if they have no intention to honor them.

I have used Miracle Maids for years on properties that I have listed, move outs/ins for clients, and my own personal property. I have not had any major issues. Once, my client did not think the home was clean enough. I called the owner and he had someone return the next day and clean again. I just used Miracle Maids on a listing this week and the home was fresh, clean, the cleaners were thorough, and asked if they were not sure what I needed. The price is very affordable and the owner has always accommodated my schedule including a last second cleaning for a Friday Afternoon. I will continue to use them in the future.

Do not use this company. Quoted an outrageous price to clean home and maids vandalized my house upon leaving after service was no longer wanted. Reported them to the BBB.

This is PURELY a review on customer service and NOT cleaning quality, as I did *not* go through with using Miracle Maids.

I recently fired my last maid service company due to poor cleaning quality and was on the market for a new company. I called Miracle Maids and spoke to George. George picked up and sounded like he was auctioning a car - I could barely catch what he was saying. After I understood what he said, I confirmed for a cleaning later that week.

After hanging up I noticed on the Miracle Maids website that the prices were FAR CHEAPER than the rest of the companies I've looked up and that seemed a little strange. I most definitely should have GOOGLED or YELPED Miracle Maids beforehand (my mistake). I looked up Miracle Maids AFTER speaking with George and realized that they had terrible ratings on both Google AND Yelp (usually places just do poorly on one! lol). Due to the risk of receiving poor cleaning service, I called back to cancel my cleaning appointment. I got on the phone with George and as soon as I mentioned I wanted to cancel my appointment - he hung up on me.

There was no words exchanged, just *CLICK*

This is a good enough sign to me that I followed others' reviews, heeded their warning signs, and I'm thankful I didn't let them into my house.

I just wanted someone to clean my bathroom. I had let it go for too long and realized I needed help from a pro. contacted Miracle Maids. was pretty easy to set something up. the lady came right when scheduled and got right to work. They had a two hour minimum but I really only wanted the bathroom done, and she only took an hour and fifteen minutes, so I ended up paying for more time than I used. But she did a very good job. didn't seem like she used really caustic chemicals either. I was very pleased with the quality of the cleaning vs the price. I will probably be booking them again.

RUN AWAY!!!!!!!!!
The owner asked me to cancel my Groupon and purchase in home cleaning services through them. I took a chance and hired them for a move out cleaning of a townhome. His quote the morning of was over quadruple the Groupon price (for a 2 hour job) and his lack of professionalism was unmatched. His staff left without cleaning the shower, bathtub, railings, most of the baseboards, a few countertops and windows. After inquiring as to why these areas were left unclean, the owner stated that they cut it short because of the price he agreed to. When asking for a refund, he began threatening legal action. How on earth is this still a business? Run away!

We had a positive experience with Miracle Maids! George was very responsive (we were especially grateful he took our call on a Sunday) and he kept us updated with the cleaning status and timeframe. We were impressed with the cleaning quality for the price. We will definitely keep them in mind for our next cleaning!

We had three hour service but received only two hours. Our appointment was at 4pm but they arrived at 5 pm and left at 7 pm. Then they lied about their time worked to their dispatcher. They told them they arrived at 4:30 and left at 7:30 pm. They charged us for three hour service. The quality was mediocre at best. Didn’t even wash our upstairs tub and glass. They put all the trash on my daughter bed and pushed trash underneath it. At least they vacuumed. They will tell you that a superviser will be present to sell you the service but only send the maids. Communication was terrible. I do not recommend them.

George is a great guy. He did cleaning for us and we were very happy with his work. We highly recommend him for any cleaning job. Thank you.

The start of my service was supposed to show up at 4 and didn’t show up until 6. George tried to lie and say they made it there at 5 but I didn’t leave until 5:45 waiting on them to show up(he didn’t know I was gonna be there at the start because I said the door would be open) I was then told it would take two people three to four hrs to clean a 1brm and 1bath that was pretty much cleaned besides the fridge and oven. 25- an hr per person =$150-$200 for the service so I cancelled it. I was told I wouldn’t be charged and George ended up charging me $25 serve fee and a $5 maintenance fee. Why charge me when your people were late and you said there would be no charge. George is rude and not a very good at customer service. I don’t recommend this company to anyone.

Did a good job cleaning but they told me they would call 15 minutes before they came to my house and I never received a call. They also estimated it would take 3 hours to clean the house but then charged me for way more than that. I called and requested a receipt because the amount I was charged was far more than the estimation I was given on the ground. After a few hours I called back to confirm they had my email and I was told they were out and was hung up on pretty quickly. It's been 5 days and I have received no additional follow up. Overall fine and I went with them because they were able to schedule with only 2 days notice which is great, but if you can find someone a little more professional I would.