Water Damage Restoration reviews in Denver, Colorado

Nice guys but they didn't find the mold. They didn't really seem interested in looking for it, which seems bad for business. I took them into a room that clearly smelled of mold. They looked at the walls with an IR camera, checked a few places with a moisture meter, shrugged their shoulders, and tried to tell me it was sewer gas we were smelling. Even though the sewer lines were taped closed. I insisted it was mold, but they weren't having it.

Guys, Josh from Golden Bear came over the next day and found the source of the odor in about 10 minutes. He pulled up a corner of carpet and showed me mold. So 5 stars for Golden Bear Alleviation, look them up if you have mold and want to hire someone who truly wants to do a good job. Puroclean, on the other hand, gets 2 stars for coming out, but they didn't really show up to solve my issue.

I would like to thank your staff, Jesus and the two gentlemen working on unit 106. They handled the situation with professionalism, courtesy, respect and efficiency. Jesus took the time to answer all of my questions (there were many) and educate me on the restoration process. I would also like to include Cristina as she was also professional and readily available to provide information and clarity regarding the billing.

Your team handled the job extremely well and expeditiously ensuring the best results.

Had an excellent experience with PuroClean of Central Denver! They were thorough, efficient, professional at all times and personal in their care of my home and possessions. They also worked well with my insurance company. I recommend them highly!

This company is fantastic. I had a pipe burst in my basement, and they were out almost immediately to help me, even though it was at 1 in the morning. They worked hard, were very professional and kind, and they got everything done faster than I could have hoped. They also kept me informed about what was going on at all times.
I highly recommend PuroClean!

Tomas and PuroClean should be the template for every business! They are very responsive and sure to guide you through a stressful time. He will talk to you night or day, via phone, email or text, and answer all of your questions. He is creative about problem solving and will work with you to make the job right. While water intrusion into our top floor unit, with damage to the two floors below, is a real bummer, he fixed what he could and helped us to find a company to fix the rest. I would give 10 stars if I could.

Very nice, polite, and reassuring as we were stressed by sudden water damage from the condo above. They said don’t worry we will take care of everything! They did an excellent job of removing the drywall and flooring and drying out the water damaged area.I would highly recommend PuroClean Of Central Denver.

My insurance agent recommended I call PuroClean for some help with a kitchen and basement full of water. I was frustrated the first two days, because all I could see was the immediate need to start removing water. Tomas needed to know the source of the water, which necessitated a wait for the plumber to diagnose and fix the water leak first. Then, Tomas needed to make sure that the ceiling material in the basement and the flooring material was not asbestos. Then there were also papers to read and sign. After these things were out of the way, everything seemed to move along smoothly. Looking back, I think Tomas did a remarkably good job. Tomas, arrives to a disaster in a home, where peoples belongings are under water and emotions are running high. While Tomas is very good at explaining everything that is happening and what could possibly happen, it can be a bit overwhelming for the homeowner and tenant at the time. But ultimately, I suppose it is better to know the many possibilities that might need to be confronted, and dealt with.
I found that I was kept informed daily about what was going on, the humidity levels, the moisture levels and when Tomas and crew would be at the house working. He was very competent about drying out a house, knowing where water hides behind walls, cabinets, paneling – and how to draw the water out of those places. He was very reassuring that mold would not be growing in the house. I am having a hard time with the star rating. When your house is physically torn apart (which has to happen before it can be put back together again) it doesn’t feel like five stars.
Reflecting back on the job Tomas has to do; I believe he did exactly what needed to be done, in the most efficient manner possible.

Puroclean was great to deal with, right from their prompt response when we called asking for help all the way to keeping us informed of progress on a regular basis. The workmen were very efficient and professional, and were a pleasure to work with. I would highly recommend their services.

I would highly recommend Sonia and Tomas with Puro Clean to anyone. It is refreshing to see a company who has a passion for helping others, a commitment to provide quality work in a timely manner and the patience to work out any obstacles that might come up. Sonia and Tomas were a pleasure to work with and very professional. Thank You Sonia, Tomas and Team for a job well done.

These guys are the best in town! So friendly and a pleasure to work with. Jesus helped my partner and I with a mold issue in our bathroom and did an amazing job. I would recommend using these guys over anyone else!

Tomàs and team were reliable, quality-driven, and most importantly, reliable. He is incredibly trustworthy and took time to walk me through the process of cleaning my home after a fire. I would recommend working with him to anyone. He also provided some fantastic referrals for other contractors and it was apparent that he is selective about what other companies he works with. It’s clear that he takes his business and the relationship he has with his clients seriously. Tomàs, it was a pleasure!

Outstanding service, quality work, very easy to work with. These folks were diligent and protective of our property while they mitigated the water damage. Highly recommend.

Great company to call when there is an urgency to getting water damage treated immediately. Very responsive, timely, professional, and easy to work with.

Sonia, Tomas and the whole team are awesome to work with! Not only are they the best when it comes to working with our clients (I work for a State Farm agent) but they took care of me and my family when we had minor water damage to my home.

Mil gracias PuroClean tienen un gran equipo!

excellent friendly service, they took care of my items and did a great job

My house was smoked out by the Marshall fire, along with all of my neighbors and the houses around me. I heard nothing but "less than spectacular" stories from my friends and neighbors who used mitigation and restoration companies other than PuroClean. 10/10 would recommend. Excellent work, even in a time of massive surge. Thanks so much for helping me get back on my feet.

We had a minor basement leak. Thought I could get under it and dry it myself, but started to worry about kids and mold and decided to call PuroClean. After calling, Jordy & Ulises from PuroClean showed up within 2 hours(!). They were both super helpful and professional.

It was my first time dealing with a water problem and they explained and walked me through the process and did it in a way that made it feel much more manageable and less stressful.

I would recommend PuroClean. You are in good hands if Jordy and Ulises are helping you

Tomas and Sonia with PuroClean cleaned our house after the Marshall Fire. They were very responsive, willing to community directly with insurance and answered all of our questions. They were on time and paid attention to detail. If we had to do this type of mitigation again, we would choose them.

Tomas and Sonia were such a pleasure to work with. They were extremely compassionate and knowledgeable. They are a great team together and made a bad situation better than we could have imagined. We will highly recommend to anyone in need of their services.

This review is not for the technicians. The techs that came to clean up the water damage in our basement were great. They worked efficiently, explained everything, and were very kind. My review is for the people I dealt with afterwards. My insurance didn't cover the claim so I was on the hook for paying for it. I was reviewing the invoice and saw I was charged 6 hours of labor when, generously, the techs were there for 2 hours over 3 days. I pushed back on this and asked for the invoice to be adjusted. After a few back and forth of arguing my case I get a call saying they have adjusted the invoice for labor but "oh by the way there were two things we originally didn't charge you for that now we ARE charging you for, so your invoice is more expensive". I'm paraphrasing, but that's the gist. It wasn't even professional, it felt so vindictive because I dared to question my bill. I don't mind paying for services I used, I just have an issue with the fact that I wasn't going to be charged for it until I asked for the labor to reflect what was actually done. I definitely won't be using this company again.

Tomas and Sonia with Puroclean were amazing to work with start to finish. They were professional, hardworking, prompt, respectful, helpful, knowledgeable and kind. We would not hesitate to recommend them or to use them again if the need arose. Thank you for your excellent service!

This company may be good at what they do, but the contractor I got was a joke. He subcontracted the actual deconstruction of my project, the subcontractor tracked mud all over the carpets. They called to come out and clean the carpets, missed their initial window and then gave me a vague timeframe and left me waiting for hours.

I would not recommend this company to others as it seems they took on too much work and just outsource the work to others.