Constraction reviews in Fort Collins, Colorado

Jeremiah, Seth and Carlos did a fantastic job with a clean up job. They listened to what I wanted and helped ease my stress. I would definitely hire them again.

Disappointed in this company, They went out to look at my property and never responded back to me. I was the one who had to call them to see what the results were. They were to send me an email with the cost of everything....still waiting on the bid. I would not recommend using Servpro unless you have all kinds of time to call them and time to wait for the job to get done.

Destiny and Carlos came out to my home today to clean my rugs. They were both thorough and professional. Very happy with their services.

Had a pipe burst in my basement causing significant damage and Servpro handled the mitigation. Their response was prompt and professional. They certainly were a reliable resource during a very stressful event. They came to the house everyday, all workers were very helpful and respectful. I would highly recommend this company in relation to the services they provide. Thanks Servpro!!

Anthony was fabulous. Multiple steps needed and he kept me informed at every steps. He works quickly and the job looks great!

Jorge, the crew chief is absolutely legit- I just bought my house and just a week in my sewage line backed up and starting leaking water everywhere. After a quick call- these guys were here quickly and took an approach like complete pros. Quick, responsive, and were willing to answer every question a rookie home-owner like myself had. Thanks guys’

We had a mold problem last year on a house we owned and planned to sell, so we hired another restoration company to work on the house. Months later, they were still not finished and we felt like they were dragging their feet while the house was left ripped apart. They told us it would be another few months before they could wrap things up on our project because they were in high demand and had other customers on their wait list. We finally had enough! My husband fired them and we looked for another company to come in and finish the mess they left behind. We called Servpro and they came in and started working right away. They said it should take about 2 weeks to finish the project completely, but we heard similar promises before so we were skeptical but sure enough, they finished the job right and on time. We were really impressed with their hard work and professionalism. I never felt like I had to chase them around or play phone tag to reach them when we had questions. It was so nice to have the house back to normal again so we could enjoy it for a few months before it sold. I wouldn't hesitate to call them again if we ever need anything else done in the future.

We recently had some water came into our basement after a heavy storm. The new carpet got wet. We called and they responded quickly. Two ladies can and they were very professional. They did test and sprayed the carpet. Luckily the drywall was dry and no other damages. We didn't need repair, so they did all of these work for free even though they could scam us for an expensive repair. They made recommendation for checking cracks on foundation. Highly recommended!!!

The Servpro team was great to work with. We discovered the issue over the weekend, made a call Sunday morning and they were at our house within a few hours. They were able to stop the mold growth and dry everything out. Jeremiah was our main point of contact and he was so helpful in walking us through what they were doing, showed pictures of progress and was accommodating when we needed them to be. I hope to never have water damage and mold again but if I do, I would not hesitate to call Servpro again.

FIND SOMEONE ELSE!

We had our basement flood due the large amount of rain (June 4) and Servpro was sent out by our insurance company. The initial response was great, we were provided a window of time and informed that there was a large volume of incidents and that they would be there as soon as they could be. This was understandable. The first team put in some dehumidifiers and said that they would be back the next day. They came back the next day and all that was done was the techs looked at the equipment said we needed to do an asbestos test and left. They gave us a window of time for the next day. They did not show up in the window provided. It was 5 hours later than the end of the window. From then on we were not provided a window of time or what days that Servpro would be showing up. We got a call 30 min before they would be there, which unfortunately given our jobs we were not able to make back in 30 min. I talked to an assistant manager(June 9) to try to figure out what was going on and if we could figure the schedule out , the cost of work and he said that they would work with us, while failing to mention that it would be an "after hours" charge.

After that we were getting calls to set up the demo work while they were still failing to provide us the actual estimate of work along with the work to date costs. Though insurance was initially involved we still had to pay ourselves and needed to know what the costs would be. From June 9-June 26 there were several calls, me trying to get the estimate and Servpro trying to set up demo. Each time they called they mentioned that they wanted to get us back to normal as soon as possible. With them not giving us information this was a difficult thing to do.

When I finally called and said that we were tired of the back and forth and would not be continuing with the company (June 26) they provided the estimate (June 27). When going through the estimate they had it ready June 15. Also that estimate was only work to date and demo. I would have to try to get another team out to get an estimate of work for restoration if I wanted to continue with them.

Yes, there was a large volume of people going through the same thing. The break down in communication and refusal to provide estimates and information was unbelievably terrible. This company made a bad situation worse.

Destiny and Sasha performed much higher than my expectations. I cannot recommend them highly enough. It was a stressful time and their demeanor and work ethic, calmness and explanations were impressive. I will ask for them if I need this service again. I feel they went above board

Carlos and his crew did a great job for us! Highly recommend!!

Unfortunately, the billing/accounting/invoicing for SERVPRO is bad - still waiting for a corrected invoice a week after the service - - not happy about that!

We've unfortunately needed ServPro's expertise multiple times. Each time they were professional and very reasonable. Brett really helped us out this most recent time. We wouldn't hesitate to call them for any restoration need.

We had an unexpected mold problem in our closet. ServePro came out quickly and helped to fix the problem. Had a small hiccup, but was taken care of professionally and timely. We decided to redo the floors on the upper level in the process and the reconstruction team did a fantastic job on that as well. Clint was fantastic to work with from the start and Alex, Tim and Anthony helped get us through the end. Everything was very transparent every step of the way. We’ve had to use ServePro for remediation twice now and both times we end the project knowing why we’ve used them and no one else.

I had water leaks on my main floor affecting my basement. I believed their advertisement but was very disappointed. They took the job but had very little time to spend for the mitigation. I was always told they had many clients. As a result it was dragging on for many weeks while I had to stay in a hotel. The woman in the office her name starts with an L absolutely didn't know what she was doing she had already send an asbestos inspector out once, but forgot about it so he came out twice. I started to complain and was told a person by the name Parker would call me, he never did. Another supervisor named Trinidad also stopped returning my calls. First I had to wait forever for the estimate, when they finally started to do some work I would just get 1 hour here and there. I don't even know if the job was done correctly. I needed a certificate of completion for my Insurance company they were giving me the run around. When we called, that woman in the office told us we are waiting for a good review
So we never got the certificate of completion. They also charged for things they didn't even do. My advice is to avoid this company at all cost. They are terrible.!!!

Call Dan & Arezo for all your restoration and rebuild needs …. Fast , Professional , Reliable ….. Best in Class all the way around …..

I highly recommend this business! Brett and Clint are terrific. They are friendly, professional, prompt, efficient, timely, detail oriented. They both understood my concerns and went above and beyond in their communication. My job was a result of a damage claim. Brett and the ServPro crew attempted a clean up however damage was too great and reconstruction was determined to be necessary. There was no question that I wanted to contract them to handle my claim. Clint provided a thorough estimate and understood exactly what I needed and how insurance worked. When I contracted them to do my job they were able to work me into their schedule quickly and Clint collaborated with my contracted Landscaping service and saw to it that my reconstruction was handled in collaboration with them effortlessly. In a very stressful time, I felt taken care of. Clint had a contractor paint my home, deck and pergola and Servpo cleaned my carpets. My home looks beautiful and Better than it was before! I appreciate Clint and his personal attention and tremendously helpful communication. Every employee of the Servpro cleaning team were great, consciences and communicated well! They did exactly as was asked and completed job to my deepest satisfaction. Great Company. Thank you ALL!

Tim and Dan did a great job on our son's bedroom ceiling, they worked efficiently and we're very clean. Also very personable and cared about their work. I would highly recommend them!

The crew's professionalism, courtesy, work ethic, and help during our recon was excellent. We are grateful for Alex, Abel, and Manny who went above and beyond to help us during a time of need. Thank you to each of you!

Wes Luna did a great job on my entryway!!

Alex, Seth, Taylor and two others, busted their butts in clearing our basement when the sewer pipe cracked. And that is not pretty situation to be in.
They were respectful and pleasant, explained everything in great detail.
My husband and myself were very pleased with the service, it may be expensive but it’s a peace of mind knowing it was handled by professionals.
Thank you so much for being diligent I your work ethic, you are a true credit to the company and hope they appreciate your super customer service.
I would recommend this crew in a heartbeat.