Contractor reviews in Greeley, Colorado

In a world where people are quick to complain but not to commend.... I wanted to take a moment to recognize Rob D. @ Roto-Rooter. Rob was here ahead of schedule , took the time to explain his diagnosis , explained my options and made suggestions etc, made the fix and we are up and running better than before. He did all this with a clear passion for his work.. Thank you.

Robert was terrific! Very professional, super friendly, and on time. His work was genuine, informative, and fast. Moreover, I appreciated his understanding and fairness when it came to charging us at the end of our service. Thank you, Robert!

Becareful. They will make you wait 6 hours and reschedule for the next day then make you wait another 5 hours. They will just waste your time. Nothing got done and people in the office don't know what's going on. I'd recommend Viking Plumbing where they are family owned and operated. These people are a joke.

We had a major issue with our main sewer line that Keith and his team quickly resolved. They were at our house within 1.5 hrs of the initial call and fixed the problem. Highly recommended!

Multiple Positive Experiences. So pleased with the local Roto-rooter service on drain cleaning, root removal and maintenance, and most recently on replacing a cracked line. Show up on time and are reasonable in cost. I've given up on the numerous other plumbers in town, who are more costly and often don't get the job done right the first time.

I don’t recommend this company price wise or customer service , the technician I call last night seemed bothered to even answer the call when he got to my place he was upset we had water our lawn prior to knowing we had a problem , stating he was not going to be getting wet he damaged my insulation that was just put on the day prior , on top of that he didn’t have to use any tools or it was a simple fix and the price was 415.00

Rob came out to scope, clean and rescope the sewer line. He was very thorough and cleaned the line twice when he saw it wasn’t fully clean. Very honest and took his time to do the job right! Would recommend him to do the job.

I have worked property management in Ft. Collins for several years and I have hundreds of plumbing problems a year. I always like to try the "small guys" and do whenever possible...and when it makes sense. However, no company I have found is more reliable and does more complete work to solve the problems. On top of that these guys are almost always cheaper. Charge me less to do a better job....I will be a loyal customer from now on.

Best Plumbing Service Period. Keith is the man! Fixed my clogged main in under an hour after dealing with another plumbing company (whose name is very similar) all day to no resolution. Keith arrived promptly on time, had the proper tools, and the knowledge to back it. Not to mention the $5000+ dollars I saved on a repair I didn't need. Thank you Keith and Roto-Rooter!

Great company, I had an emergency call around 8:45 pm our main was plugged, Shane picked up right away and was at my home within 15 minutes, he scoped the pipe had a couple of roots and cleaned it thoroughly, very professional, did a awesome job. This is the only plumber I will ever call, hands down the best service and price!

WORST EXPERIENCE EVER.

Had them scheduled to show up at one of our restaurants. Made the appointment on a Thursday for the upcoming Monday morning at 6AM. Called Sunday to confirm never heard from anyone. My tech arrived on site to meet their tech at 6AM. No one showed up. 8:30AM no one was still there. Finally after getting the run around at the office they tell me they need to reschedule for Tuesday morning at 8AM. My tech arrives on site Tuesday morning at 8AM. No one shows up. I call the office several times i get the run around again. 9:15AM the office tells me that the appointment was scheduled from 8-9AM and I told them well its 9:15AM and no one is here. Then they tell me that they were in a meeting and will be there soon. I have my tech stay on site waiting for their tech to show up. 9:45 I received a call from the manager and she tells me their equipment for the work I need completed is out of service....

Not only has this company now waisted my office's time, my technicians time x2 and gas and miles on our company vehicle to meet them at the restaurant. Now their equipment is broken all the sudden...?

The manager did apologize but I will not be using this company ever.

Called Roto-Rooter after getting an obscene quote of over $700 from Allen Service to clean my main sewer line. They showed up before the scheduled time, cleaned out the drain professionally, cleaned up better then they found it, and charged the agreed upon price of $119. What a difference from the first company I called!

Labor warranty?

In August we had roto rooter inspect a sewer line on a home we had a contract on. They identified a crack outside the house and we negotiated the cost of lining the sewer from the house out to the street.

7 weeks later and we were struggling with poor air quality in our newly purchased home. My puppy happened to dig a hole just outside our foundation and it filled with water. We found that 10ft under our house our exposed cast iron pipe had broken and there was a 1/4 crack in the pipe that had been leaking sewage for some time. Roto rooter quoted us $2000 to repair it sometime next week. They confirmed that it was not cracked during the inspection 2 months ago. I asked if there was a possibility that when lining the same sewer with a mini excavator to dig it out if there is a chance they aggravated our old cast iron piping enough to crack it. They’re response, “Cast iron pipe is really strong and they are 100% certain they could not have damaged it. But also that cast iron pipe can be really fragile and it’s shear coincidence that it broke after they repaired the sewer.”

I will never use roto rooter again. We had a local plumber give us a quote, and he repaired it that same day and warranties all his parts and labor. I would rather use a company that I can trust

Very shady company. The workers have zero integrity! I wasnt even able to figure out what happened with the bill before the owner is calling me telling me that if I didn't pay they would send me to collections. Mind you the work was just done yesterday. I was told I would get the receipt so I knew what needed to be paid never received. Then I received a call today saying she was able to collect the amount for my card they were charging 300 extra dollars I was not told about so I was trying to understand why they didn't have the information and I needed to call the worker I didn't even have time to before the owner called and threatened that. Unbelievable do not use this company! Awful awful!!

Buyer beware. They offer a $79 drain clean with camera inspection but will not honor it. They charged almost $400. Claim they needed a print out. Never mind that was not listed on the offer. Then they did a half a$$ job snaking the drain claiming there was a blockage. At least until they used the camera and the line was clear. They did tell me the plumbing was bad and it needed to be replaced, for over $5000. Uh, no way. Scam artists.

Don't use this company. They cleary don't care about their customers or how to handle a mistake.

Had Roto-rooter scheduled for an sewer scope inspection for my client. They had a 3 hour window with which to show up and do the sewer scope inspection. Upon making a second call and leaving messages to reach the technician, he final calls 10 min. before our window to inspect was closed. He tell's me they over booked him. He's in another town, so he won't be coming.

There I am Shit-out-of-luck. It's not just me, now I have to make good with my customer for making the mistake of try Roto-Rooter.

My advice, don't use this company. Things may happen, but there was no attempt to even for warn me they might not make and that they couldn't make it. They also did nothing to try and make good on the situation. Just, " so I'm not going to make there.".

After having been out of septic facilities for 36 hours, roto rooter pulled into our driveway and left stating they would need to come back two days later to do a location of our septic tank and then proceeded to advise they would not be able to pump our tank for an additional 4 days. We are tenants and this is what our property manager advised us that roto rooter informed her of. However, he did personally tell us he would need to have someone else come and locate the tank even though my husband pointed to him the possible location of the tank, in which roto rooter showed no interest in following up with ....B&J septic ended up coming out a couple of hours later, located the tank and had it pumped out within a little over an hour. I will never contact roto rooter for services following the treatment by them.

My drain issue was resolved very efficiently by a tech guy named Caleb Breen (#5456). He was so polite, so thorough and quite knowledgeable. I had such a positive experience in getting my problem solved thanks to a tech named Caleb. Thank you, Roto-Rooter, for hiring such qualified individuals who work well with the customer,
Submitted by Shirley Terry

Will always call Roto Rooter.
Had Peter out for estimate of big job. He was very honest and professional. Saved me a lot of money!

One star is too generous...Absolute worst costumer service I have ever experience. Zero character in the owner (Bonnie) and one of the drivers (Jack). First scenario was in March 2018. They stated that, "I had to be present at my house for my septic vault pumping;” therefore, I had to take a personal day off work (8 hours) to be there. It was a NO SHOW. I called them asking for an explanation and was told, "the driver [Jack] had additional work to do and wasn't able to come up that day but would be there tomorrow." With that being said, I had to take another personal day off of work (8 more hours) to be there. Again, it was a NO SHOW. Extremely irritated at this point, I followed up with a phone call for an explanation...“The driver, Jack, had additional work to do and couldn’t come up that day, but he will be there the following business day which would be three days from then.” They also mentioned that I would receive a 10% off discount but that's all that they could do. So, waiting a long weekend without the use of water to prevent the septic from backing up, I had to take yet another day off of work (total of 24 personal vacation hours at this point) to be present. Long story short, the driver, Jack, finally showed up -- two hours late -- and pumped my septic which I then paid for ($433.50). Second scenario: I swore I would never use this company again, however, I was in need of my septic vault being pumped and they claimed that they could come up the following day. Stating I had to be present for the septic vault pumping, I again had to take a personal day off work (8 hours) to be there. I live in a gated community and had previously unlocked the gate expecting the driver, Jack, to be on time (between 11:00am and 1:00pm). Two and a half hours go by and I received a call from the driver, Jack, claiming that the gate was closed at 3:00pm so he couldn't come conduct the job and that it was my fault the gate was closed (THOUGH HE WAS 2 HOURS LATE and didn’t attempt to call me for the gate code or for me to come unlock the gate). Trying to keep my composure I called the company and asked to speak with a manager. Nobody was able to help and said that they would come pump my septic vault FIRST THING in the morning the next day and that I wouldn't have to be present this time. They also mentioned that they will compensate me with a larger discount. After calling numerous times throughout the day, they stated that the driver, Jack, finally finished around 3:00pm...nowhere near "first thing in the morning", and after checking the job he DIDN'T EVEN PUMP THE ENTIRE VAULT. Not receiving an invoice/bill for 6 months, they called me stating I need to pay my bill ASAP. Trying to explain my side of the story to the owner, Bonnie, she was completely RUDE, NASTY, and DISRESPECTFUL...yelling and literally calling me a liar. This is, in my opinion, not how a manager should treat their clients nor anybody in fact. After threatening to take me to collections, I decided it wasn't worth my time and I paid my invoice (which was $570.00 this time...$136.50 MORE than the first time they pumped my septic vault and they PUMPED LESS waste). I highly DO NOT recommend this company and if you are looking for a company that takes pride in their work, FIND SOMEONE ELSE!

DO NOT USE THIS COMPANY! I honestly don't even know where to began. I was scheduled for a job that would take 1-2 days max. It took 9 days for them to complete the work and to this day I am left with incomplete work because of their own poor planning.. The office had no problem charging me for all the bids despite the work not being done. In plumbing there has to be a linear process so that you are not constantly having to pivot due to mistakes. This was not the case at all with this company. It was constant road blocks because of their ineptitude. For example, we did not have running water for 3 whole days because they didn't have the right parts, despite telling us two days in a row we would have running water the next day. They also didn't install the pipes correctly because we had to have them come back for leaks. Not to mention they installed the shower valve wrong and both the tub faucet are sticking off the wall and the overflow pipe. These are basic things a plumber should know how to plan for. They require accuracy. When I told them the faucet was sticking out they told me we would have to cut the tile and hardy backer to make it work. Despite us showing them the materials we were going to use-- how could they not plan for this? It makes no sense. There is so much more I can share about the ineptitude including getting grease finger prints all over brand new fixtures, a new butcher block, and not cleaning up after themselves at all. I even had to run to the store to get a 12 in toilet line so they wouldn't leave us without a toilet on day 4. The incompetance coupled with the lack of customer service is not worth any money you might be saving by working with them. We are not the type to leave negative reviews but this job has left us utterly dissappointed despite spending thousands of dollars. We even bought them beer to take home after the first day bc we wanted to show we appreciated their work. Never again will I use this company.