Reviews of local pros in Timnath, Colorado

Austin is a scam artist, and a very good one. We signed a contract with Austin on 10/5/2021 for $57,750 and then added additional work for a total contract of $67,050.00. We paid Austin $54050.00 plus a $3500.00 deposit for a total of $57550.00. Going thru the project several red flags started happening that concerned us. He wrote a NSF check to the subcontractor who put our marble top, refused to pay the electrician for services rendered, was unable to order our flooring due to an account issue, Chase bank called us and asked us questions on a check we gave to Austin, and then Austin stated he accidently put a check wrote to Black Rhino in his personal account and that the bank was returning the check. He then asked us to re-issue a check and we did (trusting him that he was telling us the truth). The next day both checks hit our account and we immediately issued a stop payment on one of the checks.
His contract charges for a permit that was never pulled, and his contract is conflicting as it states Black Rhino will not obtain permits as required per work request. How can you charge me for a permit, that your own contract states you will not obtain?
We never received $2000 in cabinets for an additional room, and we are missing a cabinet door.
We hired a different contractor to do the insulation in the attic that we paid $2250.00 for.
We gave Austin a sample of the tile we wanted and he stated he ordered it, but never produced it (nor did we get our sample back), but we paid him $3500.00
We purchased our own sink and faucet and had another contractor install this, and we paid the other contractor directly ($1500). Austin had several appointments set with other contractors who never showed up. This held up our project approximately 2 weeks and he agreed that we could bring in our own contractor and we would a receive credit since he couldn't provide the service, nor had he purchased the sink and faucet.
The flooring, we purchased ourselves. He sent us to a flooring company in Longmont and when we chose our flooring they told us that Austin didn't have an account with them. At this point in the construction several red flags with finances were starting to show up so we just paid for the flooring ourselves.
We paid $1000 to have an exhaust fan installed that had to be completed by another contractor.
The electrical - Austin had a great electrician, but he had some medical issues and couldn't finish the job. Austin couldn't get a different sub-contractor so we hired our own and paid them $4100.00. This allowed Black Rhino to move forward with the project as we was on hold until the electrical work was completed, The original contractor was never paid for any of his services that he started, so in order to prevent a lien from the sub-contractor we paid him even though we paid Austin for the electrical.
Austin would send invoices for the work they were doing at the time. Then he quit coming over or we wouldn't see him for weeks at a time and he would send invoices that said "draw". We questioned why we were paying him when he was not working on our project. There was always an excuse as to why he wasn't coming around (not due to non-payment from us). We were at a point that we had paid for tile, electrical, permits, cabinets we hadn't received....he wasn't coming around, and still asking for money so we said we wanted to see some progress in the work before we were willing to pay additional money.
We filed a lawsuit and won for over $12,000, unfortunately have not been able to collect as the bank accounts have all been closed.
Read the reviews and you will see that it is the same from several people, money issues, unfinished projects and temper/attitude. I wish I would have done my due diligence and checked. I would always suggest you check the county any contractor lives in before allowing them in your home for any domestic or criminal records, the secretary of state, and do not pay before services are rendered. It is okay to pay as the project is progressing, but do not pay in advance, pay after.

I am always very reluctant to write bad reviews, I used to be in the home services industry so I know how they can cause real damage for a business. I know some bad reviews are unreasonable. The only reason I'm writing this review is my feeling of duty as a consumer to warn others. Please save your money, energy and time and DO NOT hire Black Rhino Custom, a year and a half after Austin Draper remodeled our bathroom, our bathtub is leaking into the drywall. We called him to come and fix his work and the best he could do is stand behind his 6-month warranty and he told us to fix it ourselves. He did offer to come out and charge us to fix his mistakes. We have water leaking into the drywall from our bathtub a year and a half after he remodeled our bathroom!? Wow! Is this a normal thing to expect from a bathroom remodeling project done by a licensed general contractor? I don't think so. When he was done with the project we were unhappy about many cosmetic things that were done very poorly. He often seemed to have a contentious attitude when we brought up anything. We just wanted to get it over with so we decided to let it slide and not make a fuss, even if we were extremely unhappy with his work. He never sent us a receipt and when we asked him to send me a letter that the project was completed so I can pass it on to the mortgage company he ignored my request. I thought I could trust him, we shook hands, I guess that doesn't mean anything nowadays.

Take notice as the 1-star reviews are spot on AND most if not all the 5-star reviews are planted reviews. Austin Draper is the owner of Black Rhino Custom, Austin was hired for a kitchen remodel project and Austin was in the beginning very attentive and “caring” about how we were holding up without a working kitchen. Then communication waned and became non-existent. Austin also took zero responsibility for anything that went awry. So many things, I should have written a daily blog…
Austin fabricates and comes up with alterative facts a lot! Neither Austin nor his crew showed up on time… ever. If Austin said they would be at my house at 900am and never showed before 1100am… that is if anyone showed up at all.
Kitchen was torn out in July and Austin stopped responding to my communications right before Thanksgiving requesting a timeline to complete our kitchen. At one point Austin’s cell was shut off. I thought maybe Austin blocked me, but I had others who Austin doesn’t know try the number and they got the same response. That went on for a week. Then I got through with a text and left a voicemail the first week of December. Here we are the first of February and still no response. BBB complaint has gone unanswered as well.
Oh and Austin's crew dragged cabinets across my newly installed wood floor without putting the floor protection as he said they would. As a result the entire floor needed to be refinished due to deep gouges from the front through the house to the and in the kitchen. So, I suspect Austin Draper went MIA as Austin didn't want to follow through with his word about paying to fix ($3700).
Thankfully, we found others to help us finish our kitchen and it looks awesome – too bad Austin Draper with Black Rhino Customs can’t take credit for it this gorgeous kitchen- Austin's loss. Those who helped finish will get pictures on the reviews I leave for them.
To sum it up - Austin Draper starts out strong but wimps out long before the finish and you are left on our own. Austin also displays chauvinistic behaviors. Austin would say things to try and get me to respond a ‘typical female hysteric’ manner. First off, that is not me, second that is what men do in order to disrespect and display perceived dominance over women – Austin never behaved in that manner towards my husband.
Check out bbb complaints. The picture attached is how Austin Draper with Black Rhino Custom left us right before the holidays - no oven/microwave installed, kitchen sink not hooked up nor dishwasher- glass cabinet fronts missing the glass... Just don't do it... find someone else.

Austin and Black Rhino custom exteriors did an excellent job repairing our water damaged subfloor in the kitchen. He fit us in within a few days of me contacting him and the whole project only took a few hours. Good communication. He and his crew were extremely polite and cleaned up after themselves like they were never here! I will be recommending him and will call him again if needed. Thank you!

We had an electrical fire early this year on our deck. After months of searching for contractors that either didn't show up, didn't provide a detailed estimate or just seemed a bit shady we were recommended to reach out to Black Rhino Custom. Best recommendation ever. Austin replied to us right away, showed up to see the damage and proposed an estimate within 24 hours. He worked with us financially to get the repairs completed. Crew was so nice and communicated with us every step of the way. Work completed within 4 days. We are very happy with the results. Thank you Black Rhino Custom. Definitely using you guys for future repairs and remodels.

I hired Chad to do my home inspection, and he did a fantastic job. Very professional, checked everything he could get access to (given my unit is a condo), and walked me through potential issues. He was also very adamant that I could come back to him with questions or if I needed referrals or tips for any work that I want to get done. Very friendly, will definitely work with him again in the future.

Chad was amazing! Very detailed oriented and explained things in a simple yet educational manner. He was incredibly nice, personable and I could tell he was looking out for our best interests. He is a hands-down must have for home inspection and I would recommend him to anybody

Chad was awesome! He walked my husband through everything on our new home inspection, answered our questions and was very knowledgeable. He allowed us to follow him around and seemed to enjoy explaining everything to us. Chad seems to really enjoy his job! Thanks so much for your help!

Our family has used Chad a couple times now and couldn't be more happy. He is on time, reliable, and highly educated in what he does. He went over a very professional and to the point presentation with us during our inspection and we left with no questions or concerns. He is also very down to earth and a stand up great guy. Thank you so much Chad!

New purchasing home inspection was performed by Chad and he did an amazing job. Chad put together wonderful pictures and laid out all the details in a very well written report for us to view and utilized for future needs. He also offered to be a phone call away for any questions or concerns we have once the repairs are completed.

Chad did an awesome job. When no one else was able to fit us in their schedule on a short notice Chad worked later so he made sure we got our inspection done in time! He took his time and explained everything that he found wrong. I will definitely be recommending him.

We had a great experience with Chad. He was recommended by our realtor, and did a fantastic job. He provided a great summary with pictures of what he found that needed attention. When talking to him on the phone, he was very professional and his passion for his work and his clients was very evident.

Chad is an amazing professional.He always made sure that I understand. He is very friendly and he made sure that I could call him if I have any questions. He is always on his time .He did a good inspection.Thank you for doing a great job and keep doing that.

Chad was great- extremely thorough and professional. He found things the builders missed that we are now able to submit to our builder before the 1-year warranty is up. Chad walked us through the entire report to make sure we understood each thing he observed. He has also inspected many other homes in our neighborhood built by the same company. We highly recommend him!

Chad was awesome!!! He met with me on a holiday weekend and went above and beyond in answering all of my questions and explaining every step of the home inspection to me. Chad was extremely professional and knowledgeable and I highly recommend him to anyone in need of a home inspection!

We just had our future home inspected by Chad and the service was excellent! From the first time we spoke on the phone, to his post-inspection follow up email, I’ve been impressed! He and his team are professional, down to earth, extremely knowledgeable, and well organized. Thank you so much Chad & Michael!

Chad was great! He did our inspection on short notice and even arrived earlier than we did to get a head start. He was thorough in his inspection and gave us lots of tips on how to maintain the home. On top of everything else he was a pleasure to talk to and seemed like a great guy. We have only great things to say about him and would for sure use him again :).

Chad was a phenomenal choice for our home inspection. He was great about explaining each thing he found, and was very thorough. He is also just a genuinely nice guy! I would definitely recommend him to anyone looking, and we would use him again for our next property.

Edit: We have now found another home we are under contract on and used Chad again. Another wonderful experience!! Made the process so easy and pain free. Buying a home is stressful, and he makes the inspection piece of that process so pleasant. We will call in the future for any of our inspection needs!

We booked a home inspection with Chad based on the awesome reviews he had and he surpassed our already high expectations. We are first time home buyers, so the process has made us pretty nervous, but Chad helped make us feel so much more comfortable. He was up front about everything, professional, and positive. He saved us money and gave us recommendations that were honest, which we appreciated greatly. Unfortunately this home isn't going to work out for us, but good news is we get to use Chad again for our actual first home! Book him today, by far the best in the entire Noco area 👍

Chad was very helpful and extremely knowledgeable. He had a wide open and accommodating schedule. Upon arrival he was very professional and walked through each points of his inception with me. he then put together a professional looking report and gave me tips on how to fix any of the issues I did have. I would 100% recommend anyone looking for a home inspector. He has a long list of services he provides such as radon and more.

Chad is punctual, courteous, and well-prepared with all the necessary tools and equipment. His attention to detail is truly commendable as he meticulously examines every nook and cranny of the home. During the inspection, he patiently explains his findings and answers all of the client's questions. He is incredibly knowledgeable about various aspects of the property, including structural integrity, electrical systems, plumbing, and more. His ability to identify potential issues and provide insightful recommendations gives the client confidence in making an informed decision about the property. Moreover, his report includes detailed descriptions of the observed problems, accompanied by photographs. I highly recommend using Reliable Solutions!