Water Damage Restoration reviews in Wheat Ridge, Colorado

Excellent service. Luke and the entire crew Took care of everything and answered my husband‘s numerous questions and need for reassurance that our carpet would be dry and not mold. They were respectful, fast, and caring. They’re hard work was much appreciated.

I hired Restoration 1 of West Denver in September 2025 with plumbing and major mold issues in my condo. The entire Team is 100% professional. They reach out with reminders, suggestions, and thoroughly follow up on their work production. Micah Jefferson and the entire crew go above and beyond trying to assist their customers. Also, their reports are very thorough with pictures, diagnoses, etc.

A local plumber who caused some water damage in our home hired Restoration 1 to handle the damage remediation. I was extremely happy with the work done by Restoration 1. Emilio did a great job with our sink/ceiling damage and the end result looks fantastic!

Communication with the main office was a challenge for us, but I think this was partially due to the fact that they were hired by our plumber to do the work, and so there was an extra "party" involved, which complicated things. But once we got on the same page, everything was smooth.

I'm pretty disappointed to have to write this review. I specifically went with Restoration 1 over a larger clean-up company because I wanted to work with a smaller business that would be more personalized, and ended up REALLY regretting doing so. No part of the process with Restoration 1 was smooth, their team openly argued/rushed each other when they were here which was stressful in an already stressful situation. After they removed all of their equipment on a Friday, I got a call on Monday that someone was "on their way to remove the equipment" that was already gone. I called to figure out what was going on and was told that this was fixed in their system and happened because someone was "on vacation", only to receive another call on Wednesday saying the same thing. When I finally got the invoice that they sent directly to my insurance, it had three extra days of drying equipment in the invoice, so obviously this was NOT fixed in their system. Thankfully my insurance did not pay directly, or they would have paid over $1,000 in fraudulent extra fees for work that was not performed, as no one had updated the start and end time of the work in the system like I had been told. This took over TWO WEEKS to get properly fixed and multiple calls and e-mails. It took so long that I got "reminders" from their accounts receivable that my invoice was due and would start accruing late fees. When I called, they had not looked at the notes that my invoice was wrong/needing update. Additionally, every time you call, you will speak to a different person who has no idea who you are and have to repeat everything. Just a total nightmare and giant headache. During this whole process, no one ever apologized for any of this or made any additional effort for my experience to be better. Horrible customer service, I can't believe they're still in business. Go with another company and never hire Restoration 1 for anything. If you do hire them, look over your invoice carefully because clearly no one at their company is doing so.

My uncle and aunt had a pipe break in their basement. This company packed all of their belongings in boxes. The basement has been restored and we are helping to unpack the boxes. We are shocked at what we’re finding and felt we had to report this company. We feel like this company has defrauded the insurance company. They used 370+ boxes and at least 25 large garbage bags of packing paper. Many times they only put one or two items in a box and filled the rest with packing paper. The items weren’t even breakable and weren’t even being moved from the house. We found out the company got paid for the number of boxes they packed so that was their motivation for using soooo many boxes. It’s sad to see insurance companies being defrauded like this. Where is this company’s integrity? The first photo shows two plastic trays. They weren’t breakable yet they were the only items in the large box. The second photo shows a box that had nothing in it but two pieces of paper. The third photo shows one nail that was wrapped and put in a box alone. We are reporting this company to our insurance company so they can see they are being taken advantage of.

I had a pipe burst in my house over a year ago which caused major flooding on my main floor and basement. I called Restoration1 and got immediate service to remove the water and repair the damages. I was very pleased with the professional service I received from everyone at Restoration1. Not too long ago I noticed some water damage in a secluded area of my basement and called Restoration1 to see if someone could come take a look at it. To my surprise, the president of the company came out to my house and had the damage fixed without hesitation. I didn’t think that this kind of customer service existed anymore and am completely confident to recommend Restoration1 to anyone needing water mitigation serviced and repairs. They stand by their work 100%.

Couldn't recommend Restoration 1 enough. We had a sprinkler issue flood our basement and they arrived within 45 minutes and got to work immediately. Due to their quick action and detailed work we were able to save our entire basement carpet (which was brand new). What could have been a disastrous remodeling nightmare was mitigated to a few days of noisy fans. Even our insurance adjuster was impressed with the quality of work and she praised their ability to fix our issues without any major demolition.

If you're dealing with a flooding issue don't hesitate to call Restoration 1.

After noticing mold coming from the siding under my patio door, and siding/trim that appeared to be rotting in an interior corner of my patio and along the area where the concrete abuts the siding, I called a company specializing in localizing the source of water damage. There were three reasons for the water damage, all due to poor workmanship by previous companies. 1) My patio door had been installed upside down such that water was seeping into my siding rather than flowing out; 2) the interior corner of the patio had a negative slope allowing water to pool, and 3) Z-flashing had been incorrectly installed so that moisture seeped into the siding/trim and the plywood beneath it. This company referred me to Restoration 1 West to do the repairs.

I met with Alex, foreman/supervisor for my project, and he outlined the extent of the work for me which involved: tearing out and replacing all damaged siding/trim with cement board; tearing out and replacing all damaged plywood; tearing out and replacing the patio door; repairing/texturing/painting any damaged drywall that might occur when pulling out the patio door; raising the interior corner of the patio (using a specialized technique called a "cricket"); correctly installing Z-flashing between the siding and concrete; and painting all siding and trim that had been newly installed.

All workmen who were involved in this project were not only courteous, but held themselves to a high work ethic! Alex skillfully managed the scheduling of all the work as well as using his diverse set of construction skills to do much of the work. I wish to thank: David and Alex for tearing out the damaged siding/trim/plywood as well as removing the old patio door and installing the new door; Alex for installing the new siding/trim and Z-flashing; Alex for creating the "cricket" which raised the interior corner of the patio so that water flows away from the house; David for repainting the interior area around the patio door where new drywall was installed; and Willie and Adrian for painting the new exterior siding/trim when construction was complete. In addition, Alex was so patient in answering any questions I had during the entire procedure! The team protected my home's interior while working, and cleaned up before they would leave for the day.

I could not be happier with the work done by Alex snd his Restoration 1 teammates! I now rest assured that this work has been completed successfully and will last for years to come! Thank you!