HVAC reviews in Broad Brook, Connecticut

Ryan did an excellent job. He was very clean, prompt and professional. He gave me a complete report and I was very pleased with the job he had done.

Had my second cleaning by Taylor’s team. Not only are the techs knowledgeable and friendly, they do an absolutely amazing work. And kudos to office and management team!

Great experience with technician Jeff and Taylor Energy. They provide great service, demonstrate technical expertise and are always looking out for the best interest of the customer.

Ryan was great! He went through and explained everything about my boiler. I would recommend using Taylor energy for all your heating needs.

I had my service call today and Jeff and kobi The trainee were here both wonderful. Respectful of property kind caring did an awesome job. I can’t say enough Great things regarding them Except they are keepers🤗

Horrible service for being on auto delivery. They put a note on the account to call 24 hours to confirm the need for oil when we were at 25%. They came anyways without calling (this is the second time) and dumped 61 gallons of oil in our tank. When I called and stated if there was some reason we didn’t get a call, the gentleman laughed and said “oh ya, I see the note here, oops sorry about that. Ya, you really didn’t need oil. “. I called back to argue the bill and they then blamed it on their computer system automatically putting out a tag to deliver oil as we were too new of clients. They then switched their answers to “your on automatic delivery. We’re gonna deliver oil to you”. I can’t be bothered with a company who recommended them calling us first then changing their stories. Stay away from this company as they are not honest and not trustworthy.

Ryan serviced our furnace and water heater and he did a terrific job! He was thorough and he provided very helpful information that was new to us. Thank you, Ryan!

The service technician was absolutely fantastic always polite, professional and very knowledgeable. Explained everything that he was doing and why. Answered all my questions throughly. I can always rely on this company to provide excellent service and in a timely manner. I would not call on anyone else to provide service for my HVAC system. Great people doing quality work. Thank you.

Jeff arrived on time and was very professional and knowledgeable. He addressed our heat pump issue and also diagnosed on issue on a different system. He brought along a second serviceman Kobi, who also polite and a hard worker. Would recommend Taylor for HVAC service.

I called Taylor Energy because my oil furnace wasn't working. I spoke with Paul who sounded annoyed that I called. He asked me a few questions that I answered. Even though I told him our oil tank was full, he told me to go check it. I'm on crutches so I said I'll call him back because it may take me a bit. Well, Paul forgot that he was supposed to hang up the phone. I immediately heard him talking so I didn't hang up. I thought he was still talking to me. I heard him telling people in the office, "what a whack job that lady was. Yeah she's calling me back but she didn't know if she had oil in the tank, where she gets her oil from, complete whack job. I swear these people are so stupid." I did tell him I had oil and who provides it. I can only imagine what he tries to get away with, with customers unknowingly trusting a person who feels that way about his clients.

When we realized on a Sunday afternoon our gauge wasn’t reading properly and we were out of oil, Taylor was the only company who helped us, organized an account, a plan to have delivery asap and then education on what was really going on. Ryan delivered our emergency oil promptly the next morning, walked us through the issues and what to look for if things weren’t working. So happy to have found them and be taken care of as well as we were!

Taylor Energy is always a great company to work with. Their service tech Jeff did a great job and wants you to be happy with the work. Very knowledgeable and helpful.

I had Ryan and Jeff come to my house to clean out the ductwork, and they did an absolutely phenomenal job. They took their time, worked carefully, and spent their time wisely. Along the way, they even found a few issues I wasn’t aware of and helped resolve them on the spot. They truly went above and beyond my expectations, and I could not be happier with the results. I highly recommend Ryan and Jeff for their professionalism, thoroughness, and outstanding service.

Robert was so helpful when I needed an emergency delivery. He didn’t have enough to get me thru the weekend so he took the time to teach me how to add more myself as well as bleeding the line, and other issues that might come up. While he was here he noticed a couple of safety issues and took care of those as well.

Bought a new house and had a problem with the heater. Saw Taylor energy service record sheet from previous owner on the heater so called them to see if they could come out and see what was wrong with it. They were very rude and called us “disloyal customers” even though we never heard of them before now and told us to go elsewhere to have it worked on.

We had an emergency situation over the weekend the response at 7AM had Jeff the technician there in 30 minutes to not only resolve the issue but follow up on Monday to ensure everything was resolved. Great Service Great Care and a Great Company that makes customer service #1 .

Tyler was very professional and an excellent communicator. He is very knowledgeable about our heating system and we feel confident that our boiler is now operating in top efficiency and dependable.

Ryan, Eric and Cobi from Taylor came out and changed our oil tank. They did really clean work, explained everything I needed to know in detail and finished in a timely manner. Would definitely hire them again.

Scott Seabaugh at Taylor energy displays great leadership as well as unmatched tutelage on a daily basis. He is beyond capable of directing his group of guys In a professional and time sensitive manner. When you call Taylor energy you can rest assured that your heating and cooling equipment is in good hands with Scott at the helm. Well done Taylor energy!

I had Robert McCarty the past few years for servicing my oil boiler and he dose a great job and when he leaves you know your boiler is running great. Robert looks all through your boiler and repairs what needs to be cleaned and repaired, I highly recommend Robert to do the work

Jeff was here a few weeks ago to look at an oil tank leak and successfully put a patch to stop it while we scheduled tank replacement. Great service!
Yesterday, my oil tank was replaced and the team that came did a great job!