Reviews of local pros in Putnam, Connecticut

We got a new well pump and water tank from Sam, which cost $5000. He was very knowledgeable and prompt which was obviously a plus. Then we had a clogged main pipe and called him about a year later. Again, knowledgeable and prompt. However, the price tag was out of control. He was there for less than 2 hours and charged $1500 because he said he had to use a camera to look in the pipe. He did unclog the pipe, but he said one of the causes was that the pipes were 90 degrees rather than the recommended 45 degrees (obviously a task for another time). That was it! He did have to dig for one septic cap, but, again, altogether was only there for less than 2 hours. He also told us we should get risers put on the septic tank so we asked him for a quote. Meanwhile, while waiting for his quote we received a few other quotes for the 2 risers and they were all around $300 for both. We just got the quote back from Sam and he said $750 FOR ONE!!!!! Needless to say we are not going with him.

When asking him about his high prices he keeps telling us that it is his equipment/tools cost. That's quite an upcharge from other companies! I have since looked into the service we have already had from him and we got played for a fool!!! I cant believe we paid that much for a clogged pipe!! Shame on us for dishing out that much money when it should have only been a couple of hundred dollar job.

Again, he seems knowledgeable in what he is doing but I honestly can't get past his astronomical prices. I am completely all about the "you get what you pay for" mentality and am fine with paying a little more for quality but what he charged us for the clog and then the quote he gave for the risers, I have a very hard time believing it to be fair. I wish I could give 5 stars because he does seem to know what he is doing but c'mon dude, your prices are INSANE!!!! :(

I am VERY bitter about the clogged pipe cost....can you tell? LOL. I had NO idea that's all he was going to do. He made it sound like he was going to fix the root cause, not just diagnose for $1500. Live and learn!

***I am unable to reply to the owner's response so needed to add it below to my original review in order to do so***

Thank you for your response. However, in reference to not charging us for digging and how you don't see how companies can give a quote before coming out to see the issue....that's not true at all. You quoted us $1200-$1500 before you even came out. We expressed our concern with the high amount and you said that you will try to keep it on the lower end for us. Then when you learned that you would be digging for the septic cap, you said that it will definitely be $1500. So to say that you didn't charge us for the digging is not true at all. And you were only there for less than 2 hours. Also, you gave us a quote before you came to see the issue so why are you saying you don't understand how other companies can quote prior to coming out? Lastly, the icing on the cake was the quote for the risers. $750 for ONE? Holy Moly!!!!! We got quotes for $150 for one and then even learned that we can easily buy the risers and put them on ourselves, which is what we did and it took nothing to do. Meanwhile, we paid less than $100 for both.

All in all I know you are savvy with what you are doing and definitely flexible with your time in order to accommodate your customers, and you seem passionate about doing things right. This is why I wish so badly that your prices were realistic. Again, I have no problem paying a little more for quality service. However, I find your prices are not even competitive with other places in NE CT.

I had a bad leak in faucet in my basement at 9:30 on Friday night . I called Service Plus, they called me back right away. Even though he didn't do what L needed done .the gentleman told me what I could do. I did what he explain to me And I stopped the leak.I called several companies Service Plus was the only one who helped me. Thank you service Plus.

San is always very quick to respond and was very helpful. He has helped me maintain my old well house for the last several years. Recently with the cold weather my pipes froze . Sam walked me through step by step to get the pipes going again. It was a weekend and returned my call quickly. I appreciate his professionalism and highly recommended his company.

Sam at Service Plus doesn't do the work I need (replace steam boiler) but he was great at referring me to someone who does. Very pleasant, very helpful. If he cares about people who aren't customers I can't imagine how well he treats people who are.

Very professional , prompt, and courteous service. Sam responded to our call for his help and was able to quickly remedy the problem. I highly recommend him for any of your plumbing/drainage needs. His is very knowledgeable and answered all of our questions.

I can’t say enough. I bought a home in August 2018. All inspections done, and passed. One month later September 2018. Issues began. After multiple plumbers and thousands of dollars. The problem was “NOT SOLVED “. I continued to have, not so pleasant, Backups in my basement. My dog got a skin rash, I got an odd skin rash. My son had two of VERY WORST ASTHMA ATTACKS I had ever experienced with him. Sam SUSPECTED what was wrong, JUST by talking with me over the phone.
He was RIGHT!!! After a camera inspection ( which he wanted me to view) he explained the drainage pipe had scale and was impeding water output, he said it had never been flushed. He corrected it with a high pressures flush. Mind you, my septic tank is very deep in the ground. It required my friend to hold his feet. While he did the work. He went above and beyond. Also he was calm and polite, dealing with me, a single mom, nearing hysteria as these backups and the material in them, was clearly unhealthy. As an RN I am all to familiar with the types of bacteria, yeasts, and molds. That may be in this or likely is and has been dispersed through my home. I was nearly in tears of joy to know. He found the issue/fixed it and did not try to talk me into doing more work then was needed . As I had been willing to donate a kidney at that point.
I just can’t say how grateful I am today to Service Plus . Thank you!
Cindy Kost

Amazing service. We hooked our new well water pump and pressure tank ourselves, even with everything hooked up properly, water still wasn’t coming to the house. We had been working on the issue for two days before finally reaching out to someone. We called service plumbing, on a Sunday when most other plumbers can’t be bothered (trust me we tried calling many plumbers) desperate for help. My husband had just returned from military training the day everything stopped working. Since we have a boiler, the water not working also meant we didn’t have heat. We have a one year old son and the weather is starting to get colder. Service plumbing promptly answered the phone, on a Sunday, and walked us through the entire process. We now have running water and heat thanks to service plumbing. I can’t express how grateful and impressed we are. We will absolutely be calling them in the future for any plumbing needs.

Excellent plumber! Absolutely reliable. We had several clogged drains over the weekend that turned out to be the symptom of more serious troubles with the old and many-times patched pipes in our basement. Sam called back right away. He solved our problem and made some changes that will prevent many problems in the future. He is an honest businessman and left the house immaculate. He was there when we needed him and didn't quit until the job was done to his high standard. We won't ever call anyone else for this kind of job.

Had an issue with my water pressure. Called the plumber that I had been using for the past 7 years. They told me that the heads were clogged in the water filtration system. Had the filtration system serviced, still had the issue. Called my plumber and they refused to come back out and told me that it was the filtration system. So I called Service Plus. They came out same day and not 20 minutes later, figured out the problem. BEST EXPERIENCE I have ever had!!! Will use the again and will refer them to anyone who needs service.

We came home from a few days being away to find our water not working at the house. After doing some troubleshooting on my own I found that the water tank was not getting any water. I called Sam and let him know I had a fifteen month old to take care of so needed someone to be relatively fast. Sam came out personally the next day, very first thing in the morning. He went through all of the steps of what was occurring, what my options were and had my water back on within an hour. He kept a great level of professionalism but you could see he cared about his work and fixing the problem the correct way without over-charging. He has a customer for life.

Sam was very professional, kind and courteous. He showed up to my house within hours of my call. He walked me through the issues I was having with my well and we decided on solutions together. I never felt pressured in any direction when it came to ultimately making choices, I did however feel very educated because he explained everything thoroughly and made sure I understood. At the end of the day after waking up to no water, I had water! I truly thank Sam for all that he did and I will recommend him to anyone in need. Sam is a stand up professional business man with a compassionate demeanor. Top Notch!!

Sam was extremely helpful and professional. My well pump locked up and I was without water. It was 9 pm and he got back to me within minutes. By the next day my service was repaired and I can't thank him enough. I definitely recommend Sam if you want a professional quality installation. Thank you Sam!

We could not be happier homeowners and would work with Service Plus again without hesitation. From start to finish we found Sam to be beyond professional and knowledgeable. He was up front about the challenges and possible solutions to our 70 year-old disorganized plumbing system. He removed the old pipes including an original corroding cast-iron pipe, and we now have a beautifully laid out mainline drainage system to our septic. Sam walked us through every step from the first assessment to the final product; he answered all our questions and even discussed how he designed and implemented the reconfiguration. For a professional and knowledgeable company, we recommend Service Plus and will call them for our future needs.

Sam, walked my property this week and we talked about water filtration options. Sam was fantastic and this paragraph on the website is exactly the service that Sam delivered. “We've managed to stay in business for over three decades while others have failed because we are completely honest and upfront with our customers. We have straightforward pricing and no overtime charges, as well as honest and efficient customer service. You'll never have to worry about hidden surcharges when you get the bill.” Highly recommended.

Sam is awesome. Our well pump suffered a mechanical failure and he came out same day in 95 degree weather and worked his *** off to get a new pump with brand new wiring (485 feet deep) installed. He answered every question we had along the way, and even gave us insight on how to properly care for the well pump to get it to last. His expertise is second to none, and I highly recommend him for any well, septic, or sewer job you have.

Called for an appointment for a Well Pump issue that Service Plus Installed back in 2004 and Sam answered the phone, he said he wasn't in the area but asked what the problem was. I explained what was going on and what I had already tried and he advised me what to do next, who does that these days? I followed his advice and fixed the problem without having to call another Plumber! God Bless you Sam! By all means use Service Plus!

Sam took a lot of time diagnosing a well pump problem I had without even being hired to do the job. He was extremely knowledgeable and helped sanity check everything being done. Highly recommend!

About a year and a half ago our well pump died and we had a local company put in a DAB mini pump. Long story short the thing was nothing but problems so we contacted Sam. Sam was very professional and knowledgeable. He came out right away to assess the problem and told us what needed to be done. He came back out with a new pump and installed it and we haven’t had any problems. Service Plus will always have our business and my family and I thank you very much.

I called Service Plus with some questions and Sam called back promptly. He is very knowledgable, easy to talk too and polite. He was able to answer everything and more. Talked for about half hour and I never felt rushed. Thank you Sam and Service Plus.

Sam was wonderful to work with when my well pump started to lose its power (after being hit by lightning in an early spring TS) and finally stopped working. I had no water and Sam came out quickly and put in a new pump and electrical parts. He provided detailed information on what parts and services he would require to do the job correctly. He was highly knowledgeable and thoughtful. I recommend Service Plus for all of your well and plumbing needs!!

While the service I called for Sam does not provide, he was willing to work with me on trying to figure out the problem I was having with my Septic Tank. Not many companies are willing to do that, without some sort of compensation. He also provided recommendations on helping the tank system to avoid issues in the future. I would highly recommend Sam for his expertise in this field and would be my only call for servicing a drain field.