Reviews of local pros in Windsor Locks, Connecticut

My oil tank was on E and in a pinch right before a snow storm they got my oil to me the next day right before the storm! The receptionist was amazing and personable! Best oil company I have ever used by far thank you!

Awesome people evaluated my system and gave me what i need it to know as a new customer with oil. Also full my oil tank and did the heater tune up all in a week. Very honest, flexible, and dependable company! Give them a chance you won't be disappointed.

I have been using TopTier sense moving to this area 5 years ago. Competitive pricing, great service! Scott has bailed me out a couple of times. Straight up honest company!!

Frist time customer, just had my furnace serviced from Terrell. Very pleasant and professional. He did an excellent job. Highly recommend this company.

Furnace stopped working on Thanksgiving. Initially thought I had run out of fuel, sent his son same day to fill me up. (Black Friday) Turned out that wasn't it, I needed service. Owner came out that same day (I called him at about 3 pm) and had me back in business within 30 minutes. Highly recommended.

I needed same day service for my oil burner. No heat. After calling the a few companies. No one could come out same day. Another told me they could service me bc I didn’t use them for oil service. I googled companies and came across Top Tier Fuel. Scott came out the same day, on time and ran basic service on my unit before he started changing parleys as I experience before. He was honest, I felt very comfortable with him. Friendly, and felt the price of his service was reasonable. Would use this company in the future. Highly recommend. My oil burner is working, I have heat.

This was my first time using this company, it will not be the last. Not only is Top Tier Fuel's home heating oil pricing very competitive but their communication is phenomenal. I got emails and texts confirming the order, setting the date and time and reminders sent. My appointment was scheduled for 930am and the driver was in front of my home at 9:20. Top notch - Do not hesitate to schedule YOUR home heating oil delivery with these folks. Highly recommend

We noticed a several pinhole leaks on the underside of our oil tank this past weekend. We reached out the same day and recieved a phone call back and able to schedule an appointment first thing Monday morning. He explained that the tank removal was an emergency and the process that it entailed. He set up a time the next day for the swap out, he and his partner arrived as scheduled and worked quickly on the replacement even with the siding job we had going on outside at the same time. They were knowledgable, professional, fairly priced even not as member, overall great to work with and a good experience with them. We will continue to work with them for any future work and maintenance we may need.

Had an error message and no hot water with my oil furnace. The company came out and were fast, efficient, and had great pricing. The gentleman also told me to call next time I needed oil and their pricing would be competitive. Extremely happy with their service, I will definitely be a repeat customer!

Terrald from Top Tier Fuel serviced and repaired my home central air conditioning system. He did so on a very hot day and worked diligently to ensure that our system was up and running. The initial appointment was also scheduled in a timely manner. I highly recommend the services of Top Tier Fuel.

The people for this company are the best you’ll find. I called early morning because I realized I had no oil. I needed an emergency oil delivery. Scott immediately squeezed me in to his delivery route and Delivered my oil quickly and despite his best efforts I found out that he still needed to come back to light my pilot. The lady I spoke with on the phone about this was so kind and pleasant she told Scott he needed to come back to get this done for me and there was absolutely no push back. They didn’t have an attitude nor did they make me feel judged. And the price to come back was the fairest I’ve had. Great company, great people and they made a long term customer 💜

I needed my boiler to be serviced and working with top tier Fuel and Scott was a very good experience! I set up the appointment online, he called to confirm the time, and when a issue arised he was flexible with the reschedule. On the day of the appointment he showed up right on time, Scott was friendly, professional and thorough in tuning up my boiler and replacing the oil tank filter. The price was reasonable especially considering I'm not a regular customer of theirs for buying oil. Although now I will be shopping them for my next delivery!

They are a family Company that seems eager to please customers . The delivery driver was able to make things work when it was difficult to manage the fill. Office people are stars. I CAN BE VERY PICKY . They did really well on their first try.

First time customer with Top Tier Fuel and the way my fill up went so smoothly seemed unreal. From the first call to a very pleasant receptionist to my tank being filled in less than 24 hours. That’s what I call service. They didn’t try to sell me a month to month contract and their fuel prices are LISTED ON THEIR WEBSITE! Definitely going to be a permanent customer. All of their five star ratings are definitely real.

Hi, just wanted to thank the owner of the company. I had 3 call a head to request oil but the Secartary forgot!
So I called late night to let him know,
I was surprised he responded right away and he insisted to come to deliver the oil so the family not sleeping without heat!
He came at 12:20Am deliver oil and started the burner too.Really wasn’t expecting that which I had bad experience with other companies!
Just wanted to share the quality company with all respect to people and family.
Highly recommended.
Thank you
Hany

As customers of Top Tier for the past year for fuel oil deliveries , we have been very pleased with their prompt service ease of placing orders, and pleasant staff. This month we contacted Top Tier for an emergency second opinion when our HVAC company of many yrs told us we needed a new furnace since they couldn't correct a problem that occurred shortly after their annual cleaning. This left us with no heat or hot water in Nov. Although it was the end of their work day, two men from Top Tier arrived within half an hour of my call and repaired the furnace. Needless to say, Top Tier is now our new HVAC company!

Scott, the owner, is always great to talk with. He’s upfront, honest, and incredibly knowledgeable about HVAC equipment. Been working on my boiler for five years.

I am new to heating oil and needed to establish a relationship With a local company that I could depend on.
After calling around and getting several quotes and delivery dates, I settled on top-tier not just because they had the best price but because they could deliver next day.
In less than 24 hours from my first contact, I had my oil delivered by a professional, courteous driver, who had a great sense of humor, spoke highly of his employer And did a great job navigating through the construction maze to get to our house in the first place.
The customer service representative I dealt with was named Ashley and she informed me that this is a family owned business.
This is exactly the kind of company that I like to support because not only do they do a great job, but they are local employers and that’s important to me.
Thank you top-tier !
you Have won a new customer

Best company ever! I had half a tank so online ordered before a snow storm assuming they would come after the storm, they showed up and filled my tank the same day! Was very impressed thank you guys so much!

Can not say enough about the wonderful customer service from Top Tier Fuel.. Our oil burner failed this past sunday during one of the coldest nights of the year and top tier responded, changed failed parts and had us back up and running in under 2 hours. Always kind and always responsive, Customer for life.

Consistently great experience with Top Tier. Today Scott delivered oil, came sooner than I planned, so the snow wasn't cleared yet because of my work schedule. He still got me filled up and refused any tip I offered for my screw up. Stand up guy and never a problem with his company. Thank you, Scott!