Constraction reviews across the US

Robert handled a demo and clean up at our house after significant water damage and he was fantastic to work with. He communicated every step of his process, did a thorough job, and was very mindful to keep everything protected and clean. We can not speak highly enough of the job he did and how thoughtful he was, making sure we had access to our living spaces and even staying late to get the job done. Thank you Robert!

Robert came to my house to review damages due to a water leak. Robert is very professional, introduced himself, saw a couple of things that I had not, demonstrating his vast experience. I highly recommend this company!

Robert did an excellent job explaining everything that was going on while removing floors, ceilings, cabinets, etc from kitchen and bathroom!! He also had to remove all appliances and had them all covered and stacked up neatly getting ready for next phase of work!! There was absolutely nothing left behind for me to clean up, in fact it looked better after he left than before! With me being a little older than most, he went beyond his normal job to help me with small things I couldn’t do! I would definitely recommend Robert!

For a single mom that has never had water damage Robert made this experience much easier and doable with Apex Restoration DKI, and I want to specifically compliment Robert for his professionalism and expertise. From the moment he arrived to provide an estimate for mold remediation in the crawl space of my home, he demonstrated a deep awareness of the industry and clear knowledge of best practices.

Robert, took the time to have it make sense to understanding the process while walking me through the details of the situation, explaining not only what was going on but also why his recommendations were best suited for my specific circumstances. Robert was so patient with my work calls always interrupting our walk troughs and him knowing that I work from home and he was able to do demo without me having to leave my home! His ability to balance technical knowledge with clear, understandable guidance gave me confidence that I was in good hands. Robert, went the extra mile with clean up and if I had questions after hours always kept me up to date and responded even after hours.

It’s so rare to meet someone who combines professionalism, customer care, and industry know-how at such a high level. I would highly recommend Apex Restoration DKI — and Robert in particular — to anyone in need of mold remediation or related services.
Thank you to Robert and Chris for all that you have done to make this process barrable.

Robert was great! He responded quickly when giving my estimate. Unfortunately, my damage didn’t qualify for insurance and the minimum charge was outside my budget. He offered very helpful advice. I would highly recommend Robert!

We had a water valve fail in the kitchen sending water everywhere. Apex was able to come out same day to start mitigating the damage. Robert was very friendly and professional and helped walk through what to expect in my first major insurance claim. Couldn’t recommend this company more!

I worked with my insurance company and Apex was one of the list of approved providers from Allstate. So I hired them to help with putting my basement back together after a water leak. They came in September and gave me my quote to fix it. Then a couple weeks later they said they were going to have to send in a supplement to my insurance company to adjust the quote for more money. They said they priced it wrong. We had a November 18th start date. I called them the first week of November to make sure that we're still on track. I didn't hear back from them so I called them on November 17th and told them if they're not going to start on the 18th then we need to terminate the contract. Then they give me another story saying that they had to submit another supplement because their quote was wrong. On the flooring. Long story short, this company is incompetent. After 3 months they didn't even start the job. I terminated our contract. My insurance company is asking for the money to be refunded since no work has been performed

Multiple individuals participated in the clean up and demo. Robert Watson, Austin Proffitt and Jacob Denny worked as a team and made me feel like I was an important member. The communication and feedback was great.

Had some remediation work done on behalf of another vendor. Robert was our technician. Had to come out 3 separate times to ensure the work was completed and done correctly. Respectful, Courteous, Thorough, Communicative and on-time.

Great all around experience and would recommend for the future!

Never got my results and refuse to return my phone call. Came out to do an inspection for Stones River property. Both refuse to hand me the results. It must be bad, as I'm looking through the reviews I can tell they are very unprofessional! They had no problem getting in contact with me to do the inspection which they did on my lunch break. Dianna & Brian promise me the results in a couple of days well where is it?? I Don't have it!!

Jennifer and I have worked on several projects she sees everything through. Always there to help guide you in the right direction. She is phenomenal at her job!

⭐️⭐️⭐️⭐️⭐️
Robert was fantastic from start to finish. He clearly communicated what areas he was going to inspect and made sure we understood the process. He was incredibly thorough in checking the entire house for moisture issues, leaving no stone unturned. On top of that, he was genuinely friendly and easy to talk to, which made the experience even better. Although we didn’t end up needing their services this time, we truly appreciated the professionalism and care—and we will definitely reach out again if the need arises.

Update:
Apex's COO saw my bad review below and--wonder of wonders in the world of business!--asked his people to look into it. Apex DKI took it upon themselves to contact me, hear me out, and make things right. They are right now in the process of getting a team together to completely repair both problems at no cost to me--again, at the COO's instigation! Yes, I did run into a problem with one local part of the company, but it is wonderful that those in charge of the whole company agreed that it was a problem and are absorbing the cost of helping me. I have felt nothing but care, respect, and kindness from Andy Curtiss and Ken Chaney, who reached out to me, believed me, reassured me, and advocated for me. For the higher-ups in a company to make the effort when I had not contacted them directly speaks volumes of their character. I am sure that one Google review for a local branch really wouldn't affect the success of the company very much, so this concern seems to me to flow from the fact that they are people of integrity.

When I was in the middle of fighting this battle, I was baffled by the company's A+ rating on Better Business Bureau. Now I understand it completely; it's well deserved. I am in awe and so, so thankful.

Original post:

When I hired Apex to deal with our water damage problem, I had already purchased the flooring we wanted to go over the repair (we discovered the water damage during what we thought would be a simple renovation project). Apex sent a team that seemed competent but could not speak a word of English. This lack of communication ended up a factor in what was to come.

The team installed a damaged and patched vinyl plank in our bathroom floor—in a closet where it would not be as noticeable, but they never notified us in any way. They stayed quiet and I guess it was up to us to find it. They also installed a cracked/broken drawer in our new vanity without letting us know it was damaged, leaving us to discover it. We did find the drawer and get them to replace it. Unfortunately, we did not find the messed up plank in our closet until after we had signed off on the work.

We also ended up having to replace our toilet. This would not be an issue at all, except that once we installed the new toilet, we found an ugly, badly cut vinyl plank that the new, slightly smaller toilet exposed. We had no way of knowing this was badly cut, since our old toilet was covering it until we had to get it replaced.

When I contacted Joseph Oren, our project manager, about my disappointment with the quality of our repair, he implied that I should not have bought a smaller toilet (as if I could have anticipated) and gave me to understand that the problem in my closet was because I had not provided enough materials—so, kind of my fault. (They had never once raised any objections to us having already bought the flooring during the sales/quote process. And they never once told me they had run out of materials.)

Since we had contracted Apex through our insurance company, we let the insurance company know about the shoddy work and lack of communication. The insurance company obtained a verbal promise from the project manager, Joseph Oren, that they would make it right. That was last September. We are still waiting in July of the next year. It seems we have been ghosted.

We long ago bought more of the flooring materials in anticipation. We have reached out repeatedly to Joe Oren at Apex for updates. We keep getting told to wait and be patient. I am so tired of having to resurrect the issue over and over again with them. I am sure they are tired of me. It usually takes several annoying emails or texts from me to get any response at all.

At this point, I would honestly feel bad if someone went with Apex and had the same experience. That is why I’m leaving this review.

The photos are of the exposed messy cut under the toilet and of the uncommunicated patched vinyl plank in the closet.

Highly recommended DKI to anyone needing work done. Jennifer handled the insurance company and made sure everything was perfect all throughout the remodel. We had a tree fall on our house and this company made sure we had a place to stay instantly, and immediately made sure all our belongings where ordially and Safley stored. Jennifer assisted us all through out the project, and made sure we where taken care of. Jennifer we thankyou.

I am so appreciative of this company. They called me 1st thing on a Sunday morning and came out to my house before noon. Robert accessed the situation pulled out all the affected insulation and set up dryers and a dehumidifier to dry up all the water. He was very informative about the next steps that would be taken.

My apartment sprinkler system froze and busted. Needless to say water was everywhere. Robert and Austin arrived in a timely manner and went to work quickly. They not only got up the water but removed the wet carpet and padding. They were very friendly, professional and most of all very helpful in taking care of my things. A big thank you! Bev.

I had an outstanding experience with Apex Restoration DKI, and I want to specifically compliment Robert for his professionalism and expertise. From the moment he arrived to provide an estimate for mold remediation in the crawl space of my home, he demonstrated a deep awareness of the industry and clear knowledge of best practices.

Robert took the time to walk me through the details of the situation, explaining not only what was going on but also why his recommendations were best suited for my specific circumstances. His ability to balance technical knowledge with clear, understandable guidance gave me confidence that I was in good hands.

It’s rare to meet someone who combines professionalism, customer care, and industry know-how at such a high level. I would highly recommend Apex Restoration DKI — and Robert in particular — to anyone in need of mold remediation or related services.

We used Apex for mitigation after a water leak, and they came highly recommended by our plumber. From start to finish, the experience was excellent.

Jennifer in the central office was easy to work with, responsive, and helpful right from the beginning. The real standout, though, was Robert, who handled the day-to-day work of checking moisture levels. He was beyond phenomenal — incredibly kind, knowledgeable, and professional.

Robert took the time to educate us, explaining why they were doing what they were doing, what to expect next, and how the insurance process typically works. He gave us clear timelines, communicated proactively (even calling if he was running late), and made a stressful situation feel manageable.

We were genuinely impressed not just with the work, but with Robert as a human. Because of him, our experience with Apex was a very positive one, and we would absolutely recommend them. They did a lot more thorough of a dry out job then I would’ve thought necessary and I am so glad that we hired professionals for this.

Our thanks to Robert of APEX Restoration DXI! Our refrigerator water supply line leaked and destroyed a section of our hardwood flooring. Robert did the demolition work today. The work is excellent. Robert was professional, friendly and hard working. He was also very helpful as I asked numerous questions (and he still completed his work on schedule)! Thanks Robert!

Robert and Jacob were very helpful during the completion of their mitigation services at my home. They were thorough and professional. I appreciated the patience and reassurance they exhibited throughout the process.

Apex was awesome! Got to us very next morning after calling them late in the afternoon with a water leak damage. The service tech, Robert, was so helpful and kind to explain what exactly he needed to do step by step in terms that we could understand. He took his time to make sure we knew and understood the process. Robert did an awesome job in letting us know the next step after he was done with his part of the process. Never left us in the dark. He helped us explain to the insurance company what was happening and what he was doing. I do highly recommend Robert and his company to everyone! Thank you so much for the peace of mind you've given us during this stressful time.