Constraction reviews across the US

Josh and Daniel are great to work with. We had two separate issues that required their expertise (backflow valve replacement and a broken tee on our irrigation line) and both times they were able to fix the problem quickly and at a fair price. They followed through on all promises, showed up on-time, and clearly knew what they were doing. I would definitely recommend them to anyone needing these types of repairs.

You never want to find a water leak in your yard, but it happens. What makes the repair process easier is having a professional, trustworthy and communicative repair team. Josh & Danny were there when they said they would be, which was quick and convenient. They communicated throughout the repair process. They worked hard and daily until the job was done. And to top it off, the portion of the flowerbed looks better than it did before. We highly recommend them!

This company was hired by my realator. I can only assume they did the work correctly. When i called them to obtain an invoice for payment, i was treated w/ poor customer service.
Brandon told me "We did you a favor by putting you in front of 33 waiting customers to get the work done quickly and I will send the invoice in the order it was received".
Really, who treats their customers this way? I can only assume they are busy enough that they think they can let their customer service slip. I was only trying to get an invoice to take care of the bill.
I tried to contact the owner prior to leaving this review but there was no response.
If customer service is important to you, i would advise you to look beyond Resoration Pro.

Big pine tree blew onto my house during a major windstorm. Restoration Pro showed up when they said they would, removed the tree and loaded up the mess! They cleared out the stump and filled in the hole, they even raked up all the debris from my lawn!!! The BEST group of young fellas who have EXCELLENT WORK ETHIC! Hard workers who don’t quit but have fun working! Highly recommend *****

Absolutely do not, under any circumstances not use this company, Brandon and Eric are very unprofessional.... No communication. I had a horrible experience. They tore my kitchen apart and vacated the project when the insurance did not agree with there inflated bids... I will be moving forward with legal repercussion for their unprofessionalism and destroying my home. If you love your home, do not use this company, call System Kleen, Servpro , there are several great companies that are professional and have great! There is a reason his brother opened his own business.

The team at Restoration Pro is very professional and responds quickly. I have used them multiple times at my house and place of work. Zach is quick to respond and take care of the problem. This is a great company.

My insurance agent recommended this company for repairs on an insurance claim. A rep came out to assess damages and promised to have an estimate within 3 days. After a week I called - no response. I called several more times leaving messages and no one ever called me back. Horrible communication and customer service. I will not recommend this company to anyone. If promptness, integrity, and customer service is important to you I would not use this company.

Came to the rescue!!
Zach and his team at Restoration Pro were so great! They came quickly and cleaned up a huge flood in our basement. They were fast, clean, and professional. Thank you a hundred times over for making a disaster seem like no big deal!!

This was restoration following a flood in our kitchen. Insurance Company attempted to convince me that all that was needed was sanding and refinishing. They were wrong. Restoration Pro's estimate of what was wrong, what was needed and what it would probably cost was roughly 17 times what the insurance company thought was necessary. The insurance company, once provided with evidence showing RPro was exactly right, ultimately paid for the proper work. Matthew and his crew were friendly, professional, and very competent. I'd use them again, but hope not to :)

Brandon and Andrew worked on our house to remove mold and replace the vapor barrier in our crawlspace. Those guys are rockstars! Fast, thorough, friendly, and professional.

Because of the work they did I don't expect to see them again, but will be recommending them to others. Thanks!

Restoration Pro of Idaho were very friendly, easy to work with, helped calm our fears, went above and beyond to make it a positive experience. They also clearly listed the options for us.

So I ended up hiring this company to come out to my home and help with a small fire clean up. They were hired to clean up the smoke residue through out my home and to clean up the water damage done to the wall where the fire was being extinguished. We were told that we needed to be out of our home for a whole week so that they could come in and clean up and fix the area that was destroyed. So while I allowed this company to come into my home I stayed in a hotel and when time was up. They called me saying that my home was done and ready for me to move back in. To my surprise my home was not ready , there was a bigger mess then before. This company did not clean off the residue smoke from my walls, the counters still had smoke residue, and to make matters worse they hadn’t even patched up the wall and the ceiling that they were hired to repair. The worse thing of all is that the crew members who were cutting up the floor board, backwall and the ceiling didn’t isolate the area.they allowed wood debri, insulation to go into my furnace and yes through out my home. So now I am stuck with a bigger mess then before. Now I have to deal with insulation debri and smoke residue throughout my home and also lingering cleaner smell. Please please if you hire this company watch them carefully, because what should of been a Seven day job is now costing me and my family 14 days outside of our home and having to hire a new clean up crew. I am just giving an honest review, I normally don’t give reviews but I feel that people should be informed of what kind of work is expected if you were to hire this company.

This company is simply THE BEST! After one company came in and made our crawl space worse we contacted Restoration Pro to come in and do the job right. They completely remediated the space and resolved the problems. All the workers were professional and respectful, going the extra mile to cover floors and closets while working. Highly recommend Restoration Pro... the true professionals!

I would give them 10 stars if I could! Matt, Eric, the entire crew and subcontractors were EXCEPTIONAL in every way. Response time, communications, workmanship, coordination of work crews/materials delivery was outstanding! I could not believe they could do my renovations in two days but my kitchen was back in business! Thank You!!!!

Best experience ever! From beginning to end we were kept up to date on all steps of the process and our input was valued. It was comforting to work with an open and honest company that we could trust and all the work completed was above and beyond what I would have imagined. High quality and completely professional. We could not have worked with a better company!

I am currently working with another company, I called Restoration Pro to get some context regarding my problems with the current company I am using. Kevin spent 11 minutes on the phone with me. We talked about reasonable time lines, communication expectations, what I could do to move things along, and what the challenges are for general contractors to complete projects. He gave a very balanced view, knowing I already had a disaster company engaged and he wasn't getting my business on this project.

Matt and his team were quick to respond, advocated on our behalf with the insurance company and were incredibly kind, reassuring and responsive. I would happily work with them again in the future and highly recommend Restoration Pro to others needing their services.

Company was hired to repair house after a major fire had occurred and was 100% covered by Insurance. Project took over 19 months and my house still has fire and smoke damage. House was not built back to the agreed plans. Windows missing, changes made to plans without my approval, doors placed in wrong locations and with incorrect sizes, plumbing installed incorrectly and not to plans. Numerous pieces of my property and contents went missing while in their possession. Even though they knew it went missing, and was easily trackable into thier possession, they never offered to replace or reimburse me for any of the items that went missing. Final invoice was over $120k more than the original estimate. Very poor planning and organization. I even had to secure contractors for the project and get my own bids. (I was charged overhead fees for finding these contractors and bids according to my final invoice) Many loose ends left undone, and I had to clean up a huge mess after work was allegedly completed. I also had over $6,000 in damage done to my house that they were not willing to fix, that they caused. I have the receipts to prove this amount. Anytime damage or issues were brought up, they were impossible to get a response from. Never even received an apology for any of the issues or damages caused. Major communication breakdowns, and I’ve had issues with every aspect of the work provided. Was billed for a lot of work never performed based on the invoices I received. When I questioned my final bill and invoice, they deleted the invoice, and changed it to match the number they were billing me for. Please let that sink in. Rather than adjust the bill to match the expenses they had for my project, they altered the bill to match their estimate with work that was never done or completed. Very low quality materials used and it shows. I already have cracks in the drywall and leaks in my roof and have had to fix 4 major code issues with the plumbing and electrical myself. They are 100% focused on profit first, and customer needs last. An entire house repair for a fire is well outside of the capabilities of this company. By far the worst customer service I’ve ever dealt with.

I really felt led to write a lengthy review about Restoration Pro, and the service they performed for me. In late January I noticed the carpet in my front bedroom/office was soaking wet, This wall is an outside facing wall to the entrance of my home. I took a look outside and noticed that water was running down the back of the exterior siding, went back in, and on the inside, could tell the walls were swelling, I knew I had a huge issue on my hands.

I have insurance through USAA, Restoration Pro was out the very next day first thing in the morning with their adjuster/damage inspector named Kurtiss. Kurtiss was professional, and patient, and answered all of my questions. Kurtiss assured me they work with USAA and everything would be taken care of. Kurtiss was spot-on with that statement. Everything was seamless for me, while they worked with USAA.

Day two brought the Mitigation team. Brandon, Zach, and Andrew came out, and in less than 3 hours had all water-damaged flooring, drywall, and insulation out. They had all bare wood exposed, showed me the extent of the damage, and Pre-treated for mold so it would never be an issue. Brandon even went down into my crawl space to ensure no leaks were down there, even though I felt he did not have to. Brandon, Zach, and Andrew explained the process, set up all the drying equipment, and taped and sealed off that part of the house in no time. The speed, efficiency, and attention to detail were second to none.

After everything was dry, Eric Davis the remodel Project manager came out to discuss the work moving forward. HE assured me that everything would be back to normal, if not better than before. Eric walked me through each step, answered all my questions, and addressed my concerns.

The next step was Drywall. The gentleman they sent was great! He got all the drywall cut, installed, mudded, and taped in about a day. He also matched the texture exactly.

Pedro Solorio and his family re-did the flooring. They did a fantastic job!

Then Jason Hale came out to finish all caulking and painting. Paid attention to every detail, and did excellent work.

I want to thank Restoration Pro and all the people they work with. They were honest, transparent, and upfront for the entire process. I cannot recommend them enough!

Sincerely,

Matt Arnstam.

Restoration Pro saved us when our kitchen was flooded!!! They did a fantastic job helping us through the process of a complete remodel of our kitchen, Thankyou so much👍🏻

I contacted Restoration Pro after mold was identified on an inspection report. They found the source of the water damage which was creating excess moisture and mold growth. They were able to write a detailed estimate that I used to negotiate the contract on the home. Once the home was purchased they remediated the mold and fixed the source of the water damage. I was very happy with the process from start to finish.