Constraction reviews across the US

July 2019, there was a large hail storm in Andover, we opened a case with our insurance with Arko Exteriors/Restoration as our contracting company. Several items were to be completed such as Gutters, Window/Door Wrap, Roof, and they were going to work with insurance on the damaged siding. The insurance company cut a check for the work which was signed right over to Arko (first mistake). ~$13k for roof replacement on a split entry 2600 SQ FT home.

Finally by September 16th, they started the roof replacement (3 months later) and still have not replaced the rain redirector sheet metal over the door. The rest of the work was NEVER completed and we have officially cut ties. This seems to be a very expensive roof replacement.

Majority of the inquires went with no responses and we would be reaching out via email, text and calling about 6-8 times a month for 7 months. Promises were made but never complete. The last straw was a new case for internal ceiling damage from the moisture was basically denied due to lack of experience of the team. We brought in a third party professional with over 30 years of experience validating the claim with specifics. However, we received no support from Arko on the case. Repairs will now need to come out of our pocket.

Finally, when we came back home in March from being away, we heard a loud banging in the back of our house. Investigating, we saw the roof drip edging hanging ready to fall off (see attached picture).

Another fact is that with 5 of my other neighbors, 2 choose not to go with them due to lack of responses. One neighbor only had their roof replace and was happy. The last two neighbors had the roofs replaced around the same time but are still waiting for additional work and are NOT happy with the responses or work. Next door, it took Arko 6 months to check the siding, removed a piece and left it exposed to the elements. It took like a dozen calls to get them to cover it finally late February.

Was extremely pleased with my experience with Arko Exteriors. Luke and his team were thorough and knowledgeable, and above all professional. Will be recommending them to others.

Arko did a great job with my roof. Very professional and helped all the way through. My only complaint would be that the communication wasn’t always quick and I’d have to reach out multiple times for a response. However, I’d recommend them if that isn’t a big deal to you!

We contracted with Arko to update sidings and windows. It took several months for the windows to be arrive. Understandable given the shortage in production from pandemic, however the estimated timeframe we were given was delayed multiple times which was frustrating. Once their work started, it turned out that one of the windows was completely wrong size so they had to reorder it. Communication with Project Manager was challenging. Sometimes took over a week and second text or call to get hold of him. Project Manager was rarely on site to oversee the work. I'm guessing they subcontract out their work. The work they did to replace the windows and back garage door was poor quality as you can see in the pictures. They would 'resend' the same workers to 'correct' the issues but after 2 attempts to fix the poor quality of work, it's not worth the hassle to keep having them come out. For sidings work- they did an okay job but in hindsight I see Arko is overpriced for sidings. Just want to give an accurate review so others can avoid the headache we went through.

I am so happy with all of the people I dealt with to have my roof replaced. From Katie in the office, who is fantastic at her job, to Jesse, who could never be nicer or more knowledgeable, to Jack who finished the job. The crew who did the actual work on my roof was great. Arrived very early and worked all day even in the hot sun. Yes, it didn't rain that day! They were friendly and very efficient with their work. I would highly recommend Arko Exteriors for any needs you have concerning your home.

Arko got me out of a bind with an urgent need for new roof install for home sale. Came out same day for a quote and got me on the schedule for the next week to install. What they estimated two days they worked a long day and completed it in one. Couldn’t be happier with the customer service and the work they performed. All at a reasonable price as they we cheaper then the other 2 quotes we received. Thanks for the help Luke!

Arko helped us after a hail storm - we didn't want to go with someone knocking on doors around the neighborhoods so we asked around for reputable contractors. We called Arko, they sent Nic out to talk to us and he helped us through the whole process and dealing with the insurance company. We are very happy with the results - they were professional and responded quickly to any questions we raised and changes we requested along the way.

We highly recommend Arko. They responded quickly when a giant tree fell on our garage roof. Josh did a great job communicating with us and our insurance company. He coordinating everything for us including calling a tree removal service and even placed a tarp over the exposed roof himself. The work was prompt and thorough.

Arko Exteriors was wonderful to work with. They worked around our schedule and got the job done fast and did a great job. They made sure clean up was done throughly as we had family and lots of little kids coming over after. Katie with Customer Service made sure to answer all of our questions and I was very thankful Katie helped facilitate inquiries between us and our insurance company. Scott, our project manager made us feel comfortable and gave us great advice on product selection and had awesome communication with us through the whole process. I would definitely recommend Arko Exteriors to anyone who needs exterior work done.

Huge shoutout to Luke and Becca for the wonderful prompt service I received. Becca for reaching out to Luke who went to my home and was able to fix my roof and assure me that everything was good and I didn't need to worry. This was not a job they had done and he told me not to worry when I asked the cost. Feeling Blessed. Colleen

Arko exteriors did an outstanding job replacing damage to my outbuilding caused by snow. The rebuild was excellent, better quality than the original. Reasonable pricing. Nic Rundle, building manager, has exceptional people skills, makes you feel like family. Only hiccup was getting the paper work cleared through insurance, that seemed to need a little leg work on my part. I recommend the company, and they are my first choice should I need something in the future.

We had our roof replaced by Arko and had a great experience working with Luke Rundle! He’s great at dealing with the insurance companies and always responded to our questions quickly and kindly!

Arko Exteriors is fantastic! They are very professional and responsive throughout the entire process. Their team delivered high-quality work and made everything easy and stress-free. I highly recommend Arko Exteriors to anyone looking for reliable and top-notch exterior services!

Had a great experience with Arko. Zack, the project manager was there for every step of it. Handled all the insurance claims and all the work was done very professionally. I would highly recommend them

We had ARKO replace our roof. Had an overall excellent experience. Walked us thru the insurance process. Their crew was very responsive with quality work. We would use them again.

My wife and I are extremely pleased with the work Arko Exteriors did for us. Nathan Davis from day one was very easy to work with and was able to answer any question we had along the way. He was very personable and never once tried pushing anything on us. The crews that did the work were very curtious and did a great job of cleaning up afterward. There craftsmanship was top notch. I will definitely be using Arko Exteriors again and sharing our experience with friends and family. Thank you again Nathan and the crews from Arko!!!

We had a great experience with Arko Exteriors replacing our roof due to hail damage. They were very knowledgeable and made the entire process a breeze. We worked with Zack Olson who was very personable and always made sure to reach out and keep us in the loop. The crew was quick and did a great job all around. I would definitely recommend Arko to anyone who needs exterior work done!

Experiencing a tree limb damaging my roof, siding & gutters on my first home was devastating. Arko exteriors exterior general manager LUKE RUNDLE delivered top notch support walking me through this process A-Z. Luke is very experienced with working with insurance communications insuring I was comfortable , patient, safe & made the experience an exciting process. My neighbors now tell me I have the most beautiful house on the block! I like to do thorough research but I highly encourage you to take take the jump, remove the stress & don’t hesitate to partner with this team!

Excellent job

Precise detail, excellent.

Trustworthy and professional staff!