Reviews of local pros in Newark, Delaware

Kyle Kellam did the air duct cleaning for my house and he was professional and friendly. He worked efficiently and kept me informed along the way. Kyle was also informative on additional services I might want in the future.

Brian and Dylan were uber-professional and helped with a long standing issue in my house. They got the job done earlier than anticipated. So happy I decided to work with Air Temp. They have a new customer.

Patrick came out within an hour since heat wasn’t working in winter, diagnosed the problem, got the heat on temporarily while the parts were secured, and the bill was very reasonable for the repair needed.

He was totally pleasant to work with.

A no-brainer to go with these guys for your HVAC needs!

Kyle was a lifesaver and a blessing to my son and me. After a water-heating linkage and a water line break in the basement, my life changed instantly because I did not know where the water shut-off valve was.

Kyle’s professionalism and knowledge alleviated my major issues, including referring me to a company representative to obtain financing for the project and to the appropriate person to help with my insurance claim.

I highly recommend Air Temp Solutions, and I personally want to thank Kyle for everything he did to help me turn things around after a disastrous start to my day.

Kyle Kellam was pleasant explain why he was unable to make the appointment window, shared the company policy and warranty, answered all of my questions in a knowledgeable way. I gave him five stars for a job well done.

first time I had my unit serviced after getting it replaced was smooth sailing and such a breath of fresh air. the tech that came out to is phenomenal, patient and even listened to a few of my stories. thank you for sending Isaiah. As long as he works there I will be a loyal customer

Air Temp is my go-to HVAC and Plumbing specialist.
I trust them and their work.
My service advisor Tim is beyond good. He cares about what he does and how he does it. I highly recommend him.

John saved the day! Our water tank borke down, so we had no hot water. My husband called ATS. John replaced our old tank with a new tankless system. In the midst of that, discovered we needed a new sump pump installed, John also took care of that. By the way, John was on time, professional and pleasant to do business with. This is our second time using this company. I do recommend them.

Update: Kyle Flick came out today and installed my new Water Heater and it looks great!!! He was GREAT!!!

I recently got off the phone with Kristy one of the Managers/Supervisors at Air Temp Solutions. Even though it was after hours and I had been told I would NOT hear from a Supervisor till Wednesday - she took the time to reach out to me after hours.

After learning that the part I needed for my less than a year old Hot Water Heater would not be available for at least a week from the manufacturer/Rheem, she and her team had spent the entire afternoon with Rheem advising them that waiting a week for the parts needed to repair my hot water heater, was NOT acceptable not only for myself, the customer, but to them as well. Finally after hours of back and forth on the phone, she and her team received word that Rheem agreed to replace the entire unit. They are on their way to Levittown PA tomorrow on 10/7 and pick up the new unit, and it will be installed on 10/7 by 4PM at the latest.

SO KUDOS to Kristy and her team and my deepest thanks for working on this - you have restored my faith in your company!!!

I purchased a hot water heater from Air Temp Solutions in November of 2024. It stopped working on Thursday night 10/2/25. At first I figured it was the pilot light, tried to restart it 3 times and even had a friend try on Friday 10/3/25 - no luck. I called Air Temp Solution who happily had sold me this hot water heater LESS than a year ago, told it was under warranty and while they could not get someone out here that day (even though I am a member or their loyalty program) someone would be here on Saturday between 12 and 4. OK, I can go without hot water for one night. On Saturday 10/4/25, I was contacted and told the tech would be here soon, he arrived at 2:15 which was fine, I intended to be home from 12 to 4 anyway.. After trying to get the unit/pilot light to come on, he advised me that it would need a new gas controller/burner assembly(seemed odd since the unit is less than a year old) and he would check with the warehouse to make sure that the warehouse had it and it would be fixed by Monday or Tuesday at the latest. Again I figured OK fine I can rough it out for another 2 or 3 days without hot water.

Now today after contacting them twice and being told I would hear from "their warehouse" I finally did hear back around 2:30PM. And I was told that since the unit which is less than a YEAR OLD is under warranty the part has to come from the manufacturer and that could take two days or as long as a week or more. A WEEK OR MORE, expecting someone to go without hot water for a week or more!!!! That is totally unacceptable and why was I not told this on Saturday?? I was lead to believe that the part had to be ordered from AIR TEMP SOLUTIONS warehouse, I was NEVER told it had to come from the manufacturer!!!! And that it would take DAYS or POSSIBLY WEEKS to get here. Two days, OK rough but do-able, I have a great friend who said I can come to her house anytime to get a shower, but a week or more. And the attitude - OH WELL/TO BAD/SO SAD for you, no concern, no we sold you the unit so we are going to make sure that it here it two days even if we need to pay to have it overnighted. When I asked to speak to a Supervisor (I was told earlier that I would get a call from management earlier in the morning by the afternoon) I was told NOW I would not hear from a manager or supervisor for another 48 hours!

For a company that was OH SO EAGER to sell me on the idea of a new hot water heater less than a year ago, for a few thousand dollars, they sure don't want to follow though after the sale. I am NOT sure how or why they have such a high rating on line and if this changes and they live up to the contract/warranty and have the unit fixed by this coming Wednesday or Thursday, I will be happy to update this review, but until then - it stands as is.

Update: Kyle Flick came out today and installed my new Water Heater and it looks great!!!

Matt and Shawn came out to investigate our geothermal because it was not working. They were prompt, courteous, knowledgeable, and understood the issues and our complicated system. We were so impressed that we signed up for a membership and look forward to further service visits.

Updating comment:
Customer service is really great. One of the manager called me after the review and gave me prioritized appointment and Shawn showed up and did complete analysis gave different levels of quotes. Excited to work with them for servicing. Changing the rating to 5 stars.

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Previous review

They will keep rescheduling the appointments and mine got rescheduled twice and I cancelled the appointment in the end. Even the rescheduled appointment would be 2 weeks later. I would not suggest this service. I will move ahead with some other responsive solutions. Not sure how they are having 5 stars

Kyle Kellam was a great technician and was very professional. He worked with me to find the most cost-efficient way of fixing my vent issue. I would recommend air temp and Kyle to anybody that needs service.

Kyle Kellam came and quickly diagnosed our "no heat" issue was due to a dead thermostat. He showed us the options available, efficiently installed the selected model and showed us how to adjust the programming going forward. Excellent job!!

First time servicing my HVAC system since buying our home aver 4 years ago (irresponsible I know). Shawn, our service tech, came out and ran through the system and gave me some recommendations of what was needed. Due to the costs involved, i decided to obtain a couple more quotes but Shawn was completely understanding and gave no sales pressure. He worked clean and was respectful of our home. Once quotes come in, all things being equal, I would definitely have him, or his company back out for work.

I am so impressed with the service at Air Temp Solutions. They diagnosed the problem and fixed the issue in less than 24 hours. Jesse, Brian, and Dylan are very knowledgeable and professional. Highly recommend.

Had a small issue with our unit so we called in and was able to get a quick appointment scheduled. Shawn came out and went through and our whole system, he was very nice and knowledgeable and walked me through the whole process.

Shawn came and serviced our HVAC, and he was fantastic!! He explained everything to us, offered us prioritized recommendations to extend the life of our system, and even set up reminders for us on the thermostat to change out our filters!! He was professional and kind — can’t recommend him enough!

I had my new gas furnace installed by Air Temp Solutions and I couldn’t be happier with the service. The technicians arrived exactly on time, explained everything clearly, and handled the job with care. They were respectful of my home, cleaned up after themselves, and made the whole process seamless. Their professionalism and attention to detail really stood out. I’d absolutely recommend them to anyone needing HVAC work.

Jason the plumber and Travis were great!! They came out right away when I had a serious issue with my hot water tank. They diagnosed it, fixed it and we're good to go! They were professional, caring and kind. Thank you.

Outstanding customer service from start to finish. My heat went down and I placed a call around 9:00 AM—by noon, Pat was already at my house. Pat was extremely knowledgeable, friendly, and thorough. He didn’t just diagnose the immediate issue; he took the time to dig deeper and discovered more serious (and potentially dangerous) problems with the system. His honesty and willingness to explain everything clearly gave me a lot of confidence in the recommendations.

Long story short, I needed a new system. The team worked hard to try to get the installation done the very next day, but due to equipment availability and the holiday, it ended up being installed a couple of days later. During that time, they were proactive in providing space heaters and additional compensations to help offset the inconvenience, which was greatly appreciated.
Installation day was just as impressive. Matt and Brian arrived on time, were professional, friendly, and respectful of my home, and completed the job well under the 8-hour estimated timeframe. The quality of their work and their attention to detail did not go unnoticed.

I also want to highlight Rachel from the office, she was phenomenal. She made herself available at virtually any time, clearly communicated next steps, and assured me she would be my main point of contact throughout the entire process and going forward. That level of accessibility and follow-through is rare.

It’s clear that customer service is a core value of this company, not just a talking point. I’m grateful to know Andrew, one of their techs, and for the referral from a colleague that led me to give them a call. From emergency response to follow-up, this team consistently demonstrated professionalism, transparency, and genuine care for their customers. I wouldn’t hesitate to recommend them to anyone.

Beware! Received an estimate for $721 from this company to possibly repair. $283.25 from another company. Issue resolved. Not even close. This company is worse than Horizon. I wonder if their techs are on commission. Instead of focusing on how to help the customer. Sure, hope everyone on these reviews did a little homework before using them. YIKES!