Electrical reviews across the US

We completed contracted work on 10/19/2025 with agreed Net 30 payment terms. The invoice totaling $6,785.37 was due 11/18/2025 and is now 76 days overdue.

Their Director of Operations confirmed that the balance is owed, yet all communication has stopped despite multiple attempts to resolve this professionally.

Failure to pay after acknowledgment and complete lack of response reflects poorly on how this company handles vendors. We would strongly caution other contractors before doing business with them.

Unfortunately I am now having to go through the small claims process

Your reps came and knocked on our door after 7pm. Continued to talk and talk. Didnt even ask us if we were interested said we have techs in the area and that they'd be here in a few minutes. Then your tech Trey refused to understand that we weren't interested no matter how many times we said so. To the point where he was incredibly rude when he did finally leave.

I got 29 panels and they’ve never worked at what they quoted me. I was told that my electric bill would be less than $50/month for using the electrical grid to run them. I cut down trees in my yard to optimize performance and they still don’t generate what was quoted to me and has left me paying hundreds in electric EACH MONTH on top of the loan for the panels! Do not let them fool you!!! My electric bill has skyrocketed!!!!

We paid in full for my parents’ solar panel system and months later it is still not fully functioning. The company has repeatedly promised to come out and activate the system, but no one ever shows up and when they do, they still do not complete the job. Every time my mother calls for help, she gets excuses, transfers, or no call back at all. Completely unprofessional and unacceptable. If this is not resolved immediately, we will be reaching out to the Better Business Bureau and our attorney. Beware before doing business with this company.

Despite our no soliciting sign, someone came to the house claiming to be a representative of Doninion energy and asked if we’d be interested in a program of theirs to install solar and help us save on energy bills. Said they’d schedule an appointment just to provide information.

What actually happened is they sent a sales rep who pitched for 3 hrs while we were very respectful, but wouldn’t take no for an answer when we said we didn’t want to sign that day. Tried to get us into a 25 yr loan for $95k with lots of promises that we’d receive big checks from the govt. After I said no, she called her boss who tried to keep selling it to me. After 20 minutes of politely saying no, I had to get rude and almost physically escort her out of my house.
Save yourself the time, just say no from the start.

We have Top Tier solar panels on our house. The panels look nice and work appropriately now, but our experience with the company has been extremely frustrating.
The panels were installed in April 2025 but not turned on until September 2025 because Top Tier forgot to file the inspection paperwork. We missed the best summer months for solar production. We called weekly to get this resolved and rarely received responses. We were promised compensation and follow up from company leadership, but that never happened.
Most recently, we were told a representative would come to check our system and discuss our concerns. Instead, this turned into a two hour high pressure sales pitch for a battery system that we were not told about in advance. When I ended the meeting because my kids needed to go to bed, I was told I was being rude and heard a representative say, “What an awful environment,” about our home.
Misrepresenting appointments, ignoring service issues, and using pressure tactics is unacceptable. We will be escalating this matter and documenting our experience through formal consumer complaint channels.

We had our panels installed by Top Tier mid September, was there a lot of steps in the process, yes, but they walked us through each one and as of this week our panels are activated and producing. Our project manager has been very helpful, answering all my questions and keeping us informed. I look forward to seeing the benefits of us switching to solar.

This company is amazing! The workers are always friendly, professional, and make you feel comfortable. I really like that it’s a family-owned business it gives a personal and welcoming touch to everything they do. You can tell they truly care about their customers and the quality of their work. Definitely recommend!

I've had my system for quite some time now. It's not what they claim. I was promised it would completely eliminate my power bill. Now I have two bills. It's impossible to get someone on the phone or to answer texts. I wish I had never heard of this company. Buyer/consumer beware.

tl;dr: We are so happy with the result and the decision to take the jump with Top Tier!!

I was very wary in the beginning when a door-to-door salesman approached me when I was finishing my lunch break and on my way to go back to work. Thanks to their thorough explanations, confidence, and prompt actions, we would recommend Top Tier for any and all solar projects in our region! The communication was solid and they were very patient with my anxieties and questions.

Bait and Switch. Unethical business practices.
Landon called me about "a code we can't clear remotely. We need to come out and clear it manually." When asked if this was a service call or sales call, he explicitly told me it's a service call covered under my warranty.
NOPE. Sales rep came out, waled around my house, and started telling me about battery storage solutions.
Called Landon back to clarify the intentional deception and he threw the VP under the bus. "I'm just doing what I'm told. There" Landon may not have a choice in his employer, but there are several choices for solar in the greater Charlotte area.

Top Tier Solar Solutions definitely deserves the company name they selected. It was eight days from the time I signed the agreement with their sales guy, Jeff Pearson, that the installation crew was at my home putting in the system. They were here at 8:00am on the dot as scheduled. The crew was very nice, professional and respectful of my home and property. They worked hard until finishing and cleaning up at approximately 5:00pm. Now, I can't wait to get the county inspection and start making my own electricity!

Bait & Switch. There’s reputable companies out there and also better reputable people you can deal with, unfortunately bad apples will and can ruin the bunch. Pay attention to the actual breakdown of numbers also anything that is being labeled as “money” from our garbage government as a sales point should be thrown out automatically. Pushy sales are lame, it sells itself If it makes sense on all dots.

Once they get your money, they are very hard to get a hold of for any repairs/service. During the sales and installation process they are very responsive and get the panels up as quick as possible so they can get paid. Once the panels are up good luck trying to get someone to answer the phone! When you finally do get someone on the phone and get a repair date, they won't give you a specific time but instead say they will call so that you can be home. That is a complete lie! They will randomly show up without calling beforehand as agreed upon. I tried calling the company when my cameras alerted me to the technician arriving and agaij no amswer and placed on hold for over 30 mins. Please consider using a more professional company if you are interested in getting solar panels. ***UPDATE*** this company is a complete scam. A man named Davis from the company contacted me and said I was due for a solar assement survey to make sure everything with my system is working fine. This ended up being just another sales pitch. They tried to sell me a battery pack for my solar panels for $24,000 or $180 per month. I use about $70 worh of electricity per month so how in the would would this save me any money? Their salesman told me that the solar programs were changing at the end of 2025 (2 weeks away) and if I didn't purchase the battery now my bill would go up 40%. I called dominion energy and they confirmed what he said was a complete lie and I am not on the program he was referring to that was ending in 2025. I looked up the battery and he was trying to sell and I can buy it for $7500 instead of 24k

Top tier solar has been amazing to work with. I was the skeptical one at first but after talking with Nathan, Jeff and Ben who are all very wonderful to work with they completely changed my mind. My husband and I are very pleased with the work that they have done and in such a timely manner. I am glad we had the chance to work with this great company. I would recommend these guys over anyone and even for the skeptics like I was trust me it is worth it.

Extremely dissatisfied customer. Everything was great until our panels suddenly stopped producing energy, entirely. We just got the panels installed in April 2025 and finally up and running in June 2025. We have been without energy producing panels since December 2025. It is now, March 2026. We’ve reached out to the maintenance team just to get an appointment a month out from when we called. As soon as the technician came in, he then said we have to wait once again for the part replacement(which he ensured us would’ve been quick considering our system already sent the fault to their team) Their warehouse and main office is located in Charlotte. We’re in Fayetteville. It has been a month since the technician last dropped by.

I was skeptical to do business with this company considering they were smaller and just starting up but I went along with it anyway. So please yourselves the headache and go with another company that is more reliable because we bit the bullet on this and now we just shot ourselves in the foot.

Proudly display an American flag on the side of their trucks, and claim on their website that:

"We use modern, American-made panels and top-of-the-line products to build a high performance system optimized to meet your home’s energy needs."

Box of solar panels in the back of the truck. Says" made in Laos"

We got solar through Top Tier and were disappointed after the installation. We found that we didn't get the inverters that we were promised by the sales team, the monitoring system that we paid extra for doesn't do what was presented by sales, and the installation team left wires hanging down touching the roof and I had to contact them to come out and fix this.

Make sure you read through the entire quote as well if you do go with them as we were talked to my wife and I thought we were going to be offsetting 100% of our energy bill just to find out that its only about 60% so now we are paying a lot more than we were before. Hopefully long-term it will still pay off but short-term it is going to cost us a lot.

Very disappointed in this company. We already had our solar panels. Bought the solar battery pack it's been installed for 3 weeks now, and it's still is not up and running using totally electric. We were told the county was behind on inspections, but called the county yesterday to find out they never filed for a permit. I almost and still thinking come get this stuff. I'm wondering did the permit get fixed with our electric company.

We recently got solar panels at our address, not too long ago. We just got a bill from Duke power around $295 for power usage from November to December, which is very close to the same amount we were seen before the panels. The rep came to the house, looked at our Duke power bill and mentioned that having panels would negate these type of bills.

Looking online at some of the reviews from you guys and it appears this is an ongoing issue. They haven’t done anything to ensure that us customers are satisfied.

The past communications have not been that great so I’ve been unimpressed with how the communication has been to this point, but would love to hear what a resolution is for this issue. Cause this is the main reason we got the panels was too lower our power bill not to have a panel bill in power bill around the same amount.

I went solar with Top Tier in May of 2024 and was blown away by how seamless, organized, and thorough the process has been. I continue to be amazed with the level of follow through and customer service that Top Tier provides. Going solar is a complex process that I never could have navigated on my own. It takes a large team of knowledgeable and dedicated people to make it happen.

I had always wanted to go solar but was nervous to sit down with a sales consultant, due to all of the horror stories in the news and on social media. My experience with Jeff Pearson and the entire service team: to mention the least of; Lauren, Nardo, Travis, Ross, Kristy, Andrew, Brian, Robert, Pete V, Lisa, Daisy and the install team, was phenomenal. When I first sat down with Jeff, he taught me about the process of going solar and what to expect. He included me in the process of designing my system, which was based on the needs of my farm and animal sanctuary. He did not treat it as a “one size fits all” product. Everybody’s energy needs are different, and he made sure that my system would be the right size to accommodate the extra energy usage that my animal sanctuary requires. He genuinely cares about his customers, and you can tell the second you meet him that he really loves solar!

I’ve had a mountain of issues with this property, due to other parties, but none of them phased Top Tier, no matter how complicated the process got. They truly went above and beyond, helping me with things that went beyond their expected scope of work. Top Tier truly operates as a family and have exceeded my expectations for how a business should comport themselves. I absolutely adore my system and the wonderful team who made it happen!