Electrical reviews across the US

This place is a total scam. All they do is try to sell you on lies. Even though we felt something was off, they pushed us through the process as quickly as possible capitalizing on the fact that my husband and I work separate schedules (telling him one thing and me another) and passing the buck. They overloaded our circuit box so they wouldn't have to wrap it into the loan and lied and told us we could add panels to the load after buying an electric vehicle and when you contact someone for put those promises into action, they tell you "we don't do that" and then try to get you to sell to other people to get you more panels to "fix the problem." And they buy all their 5 star reviews! They reached out to me with a gift card before the installation process ever started and before I realized how garbage they are and then I couldn't locate the review once they botched the job. Don't buy with this company!

I don’t get the panel system with them but I want to share my experience with other people. Today they went to my neighborhood and my husband open the door to them by mistake because we was waiting a package. He was nice with them because we are like that but after 4 hours when we listened the offer we decided to not apply because we want to think about it and the person (seller or whatever) wasn’t understanding the meaning to NO want to apply or pull out our SS in any documentation and he was continuing pushing us to apply. For a second I thing that the company was a scam because he wasn’t have any id with his name and the name of the company, he wasn’t want to send by email his presentation with the numbers , he don’t have any presentation card with his name and the name company name and phone number and those things mark a red flag!!!!. I still scare about those person that enter to my house saying that is this company . I will call my security system and update my security because I’m dont trusted if they want to do something in my house .

This is going to be a long review. I want to give as much information as I can about how things went with getting Solar Panels for my home with Top Tier. They came around the end of November of 2025 promising drastic wonderful change to our electric bill if we went solar. We started the process of everything just before Christmas time. For the installation process of mounting the solar panels and the battery to our house, I would give a 5 star rating all the way. Excellent service. Professional and awesome. The turning on of the solar panels however did not happen until February of next year due to waiting on Duke Energy. This wait had little to do with Top Tier. So I wanted to address that since I've seen reviews of madness due to the wait it took for them to be turned on. It very much relies a lot on your energy company to do inspections and approve things. Customer service has been top notch with Top Tier. They let you text them, not just call. Answers are given in a gracious manner and most of the time right away. So customer service is 5 stars all the way. How about the quality of the product? The product is awesome. Seriously, I doubt you will find better. I love that I can personally see how much we are saving and how much we are producing with the app that comes along with this experience to guide you. You control how much storage you put in your battery. Yes, do get the battery. The battery serves as a backup generator for your home for certain rooms and your refrigerator. Just imagine the power going out and you won't even lose Internet service from it. This to me is the best part, to have backup power to my home without needing a gas powered generator. Ok, great. How about my electric bills? I waited until now to make this review so I could address that. 2026 has been a very odd year with weather patterns...freezing to summer and back to freezing, so it's been hard to not be gracious to the solar panels doing their best when I'm using so much energy with our HVAC with all these temperature changes. That being said, the bills I had this time last year were significantly higher than they are now with solar. My next bill due in May shows that I have saved $200 by going solar. I still owe $96...but hey, this is great savings for sure to not have to pay almost $300 a month for electric and instead just pay $96. Now was the pitch given to me more like, "You will only have to pay $30 ...$50 tops!" <<< Yeah...that was the sales pitch. Am I seeing that yet? No. Will I eventually see that as we get closer to summer? Hopefully, but even if not...I am still pleased with the huge discount of a lower bill. Any down sides? Yes, you have to make sure they do the paperwork correctly to match what they have told you. I caught something that no one else did and dealt with a huge amount of stress to get it fixed so that their word was kept. Was it fixed, yes. I have had a happily ever after finally. So this whole process took MONTHS. So expect that.

This is a horrible company, not only will they tell you it will run your whole house for a week if the battery backup is installed. Then you find out for 32k it will run the refer, microwave and a light. When you question them they tell you it can’t power anything on a 220V circuit. So you will burn up in the summer and freeze in the winter. The system won’t even produce enough power to offset the grid power you use.
IF THEY COME TO YOUR HOUSE AND TRY AND SELL YOU ANYTHING, get rid of them. I’ve saved a friend from spending 48k with this company.
I have also contacted the NC Attorney General’s office along with the BBB.
They promised to install a generator to run my AC and after the solar was installed, they said no one told me that. THEY WILL LIE AND CHEAT YOU OUT OF YOUR HARD EARNED MONEY AND ALL YOU’LL HEAR IS CRICKETS.
Oh and if anyone is dumb enough to use this sham of a company , they will send you a video and make you turn the whole system on without sending anyone. Mine didn’t work and they took a week and two different techs to fix. My shitty system at best will produce 26 kw, battery takes about half charging and sends Duke about 2kw.
I just hope everyone reads this PLEASE. Pic’s attached so you don’t think I’m not a real pissed off customer.

Update 7/18/25
After telling them the above, they said they are sorry the lies they used to get me to purchase didn’t meet MY EXPECTATIONS. Rather than a whole house generator to run HVAC unit they offered a 500 dollar RV generator (3600 watt). It was up to me to figure out which 2 lights I wanted to power. No heat or cool. AGAIN, STAY AWAY FROM THIS FRAUDULENT COMPANY!!!!!!

The response from owner again doesn’t address the issue of them telling and selling us on ‘system will power your whole house for a week’ sales pitch. I have no idea what numbers you are telling I’m wrong on, can only go by what the solar edge app tells me it’s producing and what it’s sending. It still won’t power the HVAC system, nor will the RV generator you are pushing. Maybe you need to be truthful with potential customers.

These people come to my home all the time. I have told them time and time again that I'm not interested and that I do not want to buy. I have a NO Soliciting sign, and no trespassing on my door.

I have a video of the rep saying that he was from power company, i asked to see his badge. He lied like i though. that's not the case. He also was rude and keep hitting the wind shine i have by my front door that he would hit with his hand when he didn't like what I had to say. Next time they come to my door i will be calling the cops.

if only i can give the a 0 stars

Rating: -5 Stars (If That Were Possible)

If I could give this company a negative rating, I would. This company is full of scammers.

Twice, I was told that my solar panels would fully cover the energy needs of my home. The first system consisted of 24 panels, which I paid $50,000 for. Those panels did not perform as promised. To be fair, I did purchase a second EV afterward, which increased my usage.

Because of that, they sold me a second system of 20 additional panels for another $45,000, claiming this would cover my increased usage from the second EV and any additional household demand.

For context, I live in a 1,300-square-foot ranch home with only two people—my wife and me.

After spending nearly $100,000 on solar, my electric bill is the same as it was before Top Tier installed a single panel. That is completely unacceptable.

I have:
• Written directly to the CEO
• Spoken with the Project Manager
• Reached out countless times by phone

Eventually, someone contacted me and admitted there was an issue. I was told they would install better inverters and additional equipment to make the system produce as promised. This conversation happened last year. To make matters worse, they said this “upgrade” would cost me another $10,000.

Since that conversation, no one has followed up, no one has shown up, and no one returns my calls.

If you are considering solar panels, go anywhere but here. You will not be happy, and once they have your money, there appears to be very little you can do—other than write bad reviews.

1/20/2026 Update

I cannot believe the audacity of this company.

After my original review, a rep called me and I assumed they were finally going to fix the issues I’ve been having. I even scheduled a tech visit. Instead of solving anything, the visit turned into a sales pitch for a $24,000 battery backup.

Let me be clear: I’ve already spent close to $100,000 on solar panels and I STILL have a $300 electric bill. Why would I give this company another dime?

When I pushed back, the rep called his boss, who offered $3,000 toward past electric bills—but only if I bought the battery. Once I said no and told them I no longer trusted them, the offer disappeared and so did their interest in fixing the problem.

This company has lied to me twice, failed to deliver what they promised, and then tried to upsell me again instead of making things right.

Stay far away from this company. I will be filing complaints with the Attorney General and the BBB.
Do not use them. You will get burned

People have their opinions on solar energy and direct marketing too. From our own experience, dealing with Top Tier has been straight forward, low drag and altogether positive. The people who helped us were hyper responsive and very patient too given that we had a lot of questions.

True professionals from top-to-bottom.

1 star because i can’t give less.

We purchased a solar system with 12 panels, trusting the company to properly size it for our home. Two months later, we were told the system was underperforming and that we needed to purchase 8 additional panels. This should have been identified before installation.

The company attempted to address this by referencing a $10,000 tax credit, but this did not resolve the issue. Our solar payment is over $200 more per month than our prior electric bill, even during slower, warmer months. If the tax credit is not reinvested into the system, the monthly cost increases.

We are now dealing with multiple roof leaks throughout the home, with the worst leak located directly beneath the solar panels. Because the panels are installed over the affected area, temporary mitigation is not possible without removing them.

A professional roof report identified saturated sheathing, improper or missing flashing, racked architectural shingles, and nail pops near the solar mounting points. Industry standards require solar panels to be installed on structurally sound roofs, and these issues should have been identified prior to installation.

Despite multiple emails and phone calls requesting resolution, we have received no response.

Based on improper system sizing, installation on an unsound roof, ongoing water damage, and lack of communication, I would not recommend this company.

We got Solar Panels from TopTier Solutions but we were also looking to replace our roof, well we didn’t realize they do that also
So we had them replace the roof and put the Solar Panels on.
Daniel Henderson our Project Manager is GREAT! He kept us up to date on what was going on. If we had questions we could call him or text him anytime and he would get back with us even on weekends which he really didn’t have to. Even on his Personal Phone on the weekend he would answer , which that “ Surprised”
me, cause he didn’t sound like a OLD MARRIED MAN,
“ No offense to you guys out there” LOL 😉
O and another surprise’s! They have their own Home Security System. How COOL is that! So we decided to switch to TopTier!
The guys that come out to install their System are just as sweet as the ones from the Solar Panel. I love them All
I HIGHLY RECOMMEND THEM! Peggie Dunn

Top tier solar was awesome from day one! From the initial contact to the sales team member to install. Andrew and Daniel were our project managers and kept us updated along the way and were super helpful with any questions we had!

Top Tier Solar Solutions exceeded all my expectations! From the initial consultation to the final installation, their team was professional, knowledgeable, and incredibly efficient. They took the time to explain the benefits of solar energy, tailored a system that perfectly fits my home’s needs, and ensured a seamless process with minimal disruption. The quality of their products is top-notch, and I’ve already noticed a significant reduction in my energy bills. Their customer service is outstanding, always responsive and helpful. I highly recommend Top Tier Solar Solutions to anyone looking to invest in reliable, sustainable energy with a company that truly cares about its customers.

Top Tier worker's installed my panels this week. They were very polite and did a fantastic job. I'm excited for the Solar experience. I can't wait to share with other family members and friends.

I’ve had my system since 2024. Kirsten helped get us set up with our panels. I always wanted solar and she made it work out where we got a low payment and a new roof. Incredible customer service and they actually followed up to make sure everything works properly and if we are happy. We have noticed significant savings. Top tier lives up to its name for sure!!

We purchased our solar panels in 2024 from Top Tier solutions. The service was installed quickly and professionally. The problems come in when you need any assistance after you've paid and after installation. In the city we live in, we were told that our energy that we generated could not be used by us until we had a battery installed. So this year we had a battery installed and since then we have not been able to track any of our solar usage. We have called Top Tier multiple times and spoke with the project manager on multiple occasions and we have just been put off and put off with no solutions. It's amazing how fast this company moves when it comes to signing you up for services and getting paid, but once that is done they take their time with everything else. I am not satisfied at all with company's service in response to malfunctions and problems.

Top Tier gives good service and does an excellent job of installation. They keep the customer informed throughout the process. I would have only one caution to offer: if you want to know how much you will actually save on your power bill consult the power company, not the solar company.
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DO NOT WASTE YOUR MONEY. This is a pyramid scheme company that makes money off of summer door to door salesman. They sell you a solar system when in reality they are selling you a 100% overpriced solar loan.

My system is supposed to be 88% efficient. It was supposed to reduce my electric bill from $200 to $30 a month. Instead I have had my system for 4 years now. I am still paying $150-200 a month to Duke as well as a $150 a month solar payment.

All of the 5 star ratings you are seeing are from people who signed instantly and were offered a $200 incentive to leave a rating on Google.

Today I had a salesman, right out of college, come to my home to fix my efficiently issue (4 years later). He had no idea what he was doing, it was his first week on the job, and his superiors told him that I need a battery backup.

Had to spend $30k for solar system only to save $30 a month and now Top Tier's fix is for me to buy an additional $20k battery package.

I got scammed and have been talking with a lawyer on how to resolve my issues. Do not waste your time with this company.

I loved working with these guys! Honest, good communicators, and super hard working. I can't reccomend Made2Serve enough!

The app was a great way to keep up on the project and there was a fast response time when I reached out with questions. The whole process from start to finish was great! I highly recommend
Made2Serve Solar!

Excellent experience working with this company. Antwan was very knowledgeable and made himself available around my schedule.

Julian is amazing. Being new to the concept of solar he made me comfortable with making a decision that would benefit the long term needs of my family. When I relocate back to the east coast, my next home purchase will definitely have the added value of a solar system by MadeTo Serve!

Antwan very good customer service explained everything to us in layman terms kept us updated throughout the whole process and treated us like family. A++++ company and will definitely recommend to everyone.