Fire Damage Restoration reviews across the US

CRS came to my burned out apartment and started clearing but when the police came for an unrelated report, they deserted the premises and left the property unsecured. Something is fishy.

They were great to deal with, very professional and helped us in our time of need. Would definitely recommend and would use them again!

Will never ever use them again or recommend them

I am indebted to CRS for giving me my photo albums back. After a house fire in my town house my photo albums sat in a closed container for many years. CRS did their magic and I can now transfer them to new albums that are not charred and smelling of smoke. So happy!

Great experience the workers were very helpful and efficient. The lady that I talked to Danielle was very knowledgeable and was able to answer my questions and made me feel confident that my belongs were in good hands William and Jim were very professional while in my home along with the rest of the crew

CRS did an absolutely fantastic job. A friend suffered a catastrophic apartment fire the same day they were diagnosed with COVID, so I wound up acting as their agent for a lot of the fire recovery process while they were sick. The difference between dealing with CRS versus the insurance company was night and day.

CRS showed up the day after the fire, and had everything packed up and back at their facility in less than 48 hours. They had no problem dealing with me, even though I was not the insurance policy holder. They were prompt in responding to emails and texts, and were able to save far more of the damaged belongings than I expected.

In contrast, the insurance company took several weeks (and daily calls from the policy holder) before they even sent someone out to look at the fire damage. They refused to talk with anyone other than the policy holder. They would not pay CRS directly, only reimburse the policy holder for the expense, and it took them more than 2 months to pay anything on the claim.

Through the entire frustrating mess of dealing with insurance CRS was patient and cooperative.

We had a house fire and I am so thankful for this company. Packing up our belongings and figuring out what was a total loss was not something we ever thought about. It was a blessing to have this team to do everything for us. They are very kind and professional and packed up and took photos of everything in our house, so that we knew what was lost and needed to be replaced or what was being cleaned. Everything was incredibly organized. They got the smoke smell out of our clothes and personal belongings and returned them like new. They were very responsive and it was great to work with such a wonderful group of people during a difficult time.

I am writing this review because it is well deserved. If you have ever been in a crisis situation you know how difficult it can be at times to think clearly. Since day one they provided so much help and relief. The communication has been excellent. The team members are all very well mannered. I noticed how well they handled our home and belongings with care. They seem to pay attention to the details of running a good business the right way.

They responded to us immediately and got us on their schedule quickly. When they started, the crew was on time, professional and pleasant to deal with, kept us informed as needed, and answered all of our questions quickly. It's been a pleasure dealing with CRS. They made a tough situation easier to get through.

It's difficult to write an excellent review for a company without sounding like it is fake or contrived. I'm just going to share the thank you note that I gave to each of the employees who came to our house day in and day out for weeks:

We wanted to thank you for taking charge and helping us out in one of our absolute worst times. Not only did you expertly manage the organized chaos of packing out our *entire* house, but you were also the utmost professionals, taking extreme care with our prized possessions, as well as super great folks to have around each day. We cannot possibly thank you enough. Please know that your help is extremely comforting in a time when people are at a loss of what to do, where to go, and how to move forward. Again, thank you immensely for your help!

Bottom line: we highly recommend the CRS Pittsburgh crew!

I can not say enough positive things about CRS. I recommend them to all of my insured when they have a loss. They are quick, organized, professional & reliable. The communication is outstanding, which is hard to find these days! I highly recommend Danielle & her crew if you need trustworthy people to take care of you in the worse of situations.

CRS helped my mom after a major house fire to pack and clean a lot of content from her house. They were professional, thorough, and supportive to work with during a difficult time. The team of RJ, Alan, Steve and Shane helped deliver and unload many boxes once items were cleaned. They and the team at the warehouse were great to work with!

Very very nice n friendly guys. Very helpful, polite and courteous. Scooter and Ryan were the best. All of them they're made the worst experience feel not as bad until it was all over.

The only recovery specialist team to have!
Reliable, honest, hardworking group who focuses on the job.
DON’T TRUST anyone else with your belongings. Nothing lost or misplaced. Nothing thrown away until checking with you. AND they got the job done faster than anyone.
Like I said “the only recovery team to have”.

Mike and his team saw me at my worst. I can’t say enough about how they all treated me. They did a fantastic job and took such care of my belongings, I have used them twice within 6 months and would not go anywhere else. From being to the end , the team was great. I highly recommend and only trust them with my belongings. You won’t be sorry. 💙

Exceeded expectations - good communication, great attention to detail

Mike does an amazing job ensuring the customer is taken care of.

After my house burned down, I had a very positive experience working with Gregg Construction. From start to finish, Glenn, Cara, Starla, and Brandon were excellent to work with. They communicated clearly throughout the entire process and were very responsive whenever I had questions or concerns.

They also worked closely with my homeowners insurance and mortgage company, which made a difficult situation much easier to manage. I appreciated how smoothly they handled the coordination and kept the project moving forward.

Now that the home is complete, I’m very happy with the quality of the work. The finished result looks great, and I truly love my rebuilt home.

I would highly recommend Gregg Construction to anyone needing reconstruction or major home repairs. Five stars. ⭐⭐⭐⭐⭐

Once leadership got involved to address my situation, everything went very well from there on. Thank you to Brandon for prioritizing me and rectifying my initial experience.

Quality of work and customer service is outstanding. They keep the homeowner informed during the entire project and stand behind their warranty.

I don’t often write a review, but when I do it is because of either a horrible experience, or an exceptionally well one. This review is for the latter concerning Gregg Construction; one of the preferred vendors (for my national insurance company) in the Dallas-Fort Worth area for fire damage restoration services.

Chris Cartwright, the head of Gregg Construction quickly called me after USAA notified them after we suffered fire damage as a result of a garage fire. Chris and his leadership staff stated up front, that their goal is to under-promise, and over-deliver. I can say in short, that is exactly what they did! What was going to be a 6-week full demolition and reconstruction project of our entire garage was done in 5 weeks.

Their attention to detail, commitment to customer satisfaction, and forward-leaning communication demonstrated some of the highest caliber performance I’ve seen in a service provider. There were times that their staff even worked weekends to support the timeline when weather was an adverse factor in the project timeline. Their workers onsite throughout the process were consistently pleasant and supportive to even the finer details. Weird to say, but when the project was complete, I had a bittersweet moment in saying goodbye to them as they headed to their next assignment.

There is no doubt that (heaven-forbid I need another repair job due to fire damage), I would hesitate to again seek use of Gregg Construction of Hurst, TX! A job very well done!