Floor Sanding And Polishing reviews across the US

Pictures are safe to say that Done Your Way really knows what they’re doing & how they do it. Couldn’t have had better service. 20+ years of experience & it definitely shows.

I used this service and it's hands down the most professional carpet service I've used. Stewart was extremely knowledgeable, and polite. Vanessa was very up-front about total cost so there were no hidden fees.

Stuart and his son did an incredible and quick job in cleaning up our apartment carpets. There was the usual dirt and pet paw stains from living there and they were all cleaned off! They were easy to talk to on the phone when scheduling and were timely with their services, I'd recommend to anyone looking for a high quality and affordable carpet cleaning service!

Amazing carpet cleaning service! Very professional over the phone and in person. Stuart and Chris did an awesome job. Had several stains from pets, coffee, and mud from boots. They were able to get all stains out and the carpet looks amazing. Highly recommend for anyone looking to clean their carpets!

I do not even have words to describe how badly you should AVOID this business at all cost. On the surface, they have a well put together website and some good reviews. Dig a bit deeper and you will find reviews that match my experience. We hired Done Your Way to come out on March 8th, 2021 to clean about 900 sqft of tile and carpet in 3 bedrooms. Before they ever did any work, they called to say there was more tile than we estimated and that the cost would be more. Given that we were doing construction still on our new house and our lease expired on March 10th, we had no choice. We approved the new cost of $451 and hoped the floors would look amazing.

When we arrived back at the house that evening, the floors looked horrible. We have done a better job regularly with our $99 Amazon steamer over the last year.

I called Done Your Way and spoke with Vanessa. Vanessa was so polite. I wish I had just continued to speak with her. Without warning, a man named Stuart jumped on the phone. He was immediately hostile and told us how he spent 4 hours there and no way it is bad. He angrily said he was coming right away to "look" at it and wanted me to send him pictures. We had somewhere we had to go, and I could not really meet him right then and there. He then informed me he is booked through May. No other options were given for him to return.

I sent pictures to Stuart (attached to this review) and he had all sorts of excuses. Coupled with the hostile call and then trying to blame multiple rooms worth of poorly done floors on "walking in to drop off the invoice", I told him not to bother coming and I would just mop.

We should not have to welcome someone back to our home that has been confrontational and hostile. We have a right to feel safe in our house, and that trumps any right Stuart and Done Your Way have to return and fix it.

Fast-forward a couple weeks: I reach out on Wednesday 3/24/21 to Done Your Way via email. Their website mentions if not satisfied, you do not pay. Period. I explained the entire situation, how uncomfortable we felt and that I would not have left my fiancé alone to meet Stuart at the house. I requested that they honor their guarantee.

Surprise, surprise. Stuart responded. Stuart Sampson is the OWNER of this company. I am blown away by the lack of professionalism. Also, to no surprise, Stuart declined to refund and continued to make excuses. After I pointed out AGAIN that he advertised a 100% guarantee, HE REMOVED IT FROM HIS WEBSITE. Talk about consumer fraud. All he continues to go back to is that he said he would come fix it. Which is not at all true.

At this point, I was trying to be reasonable and resolve this on our own. When I mentioned I was prepared to settle this with the legal system, Stuart said he is prepared to resolve this legally as well. Unfortunately, this companies’ actions have left me no choice but to file suit against them for a refund. I will also be making a complaint with the Arizona Attorney General's office for consumer fraud under ARS§ 44-1521. I will update my review after the case has been resolved.

It is so disappointing to have to go through these measures and spend this amount of time over a few hundred dollars. We were absolutely ripped off and intend to have this situation made right. This company should not be in business if this is how they do business.

Bottom line: hire this company if you want to throw away a few hundred dollars for a mediocre cleaning with a side of blatant disrespect.

Stuart and Chris were professional, quick, and did a great job. Previous homeowners had a dog which left bad staining throughout the carpet, but about an hour later, the carpets looked and smelled like new. Fully expecting to fight an upsell of additional “treatment” that comes with typical carpet cleaners, but didn’t get that with Stuart. Just a fully transparent and well explained process. For anyone shopping around for a carpet cleaner, don’t waste any more time as Done Your Way will exceed your expectations.

I would HIGHLY recommend this company to any of my friends, family and strangers as well for ALL my carpet & tile cleaning service needs. I could shout from the roof tops right now expressing my JOY with the service provided. We just moved into a rental and the floors were not cleaned prior to our move in. I reviewed them on line extensively requested a quote late pm, had an email the next early am and schedule my appointment. Stewart, the owner and Anthony arrived on time ready to get the job done. I was very impressed by their professionalism, knowledge of their industry and AWESOME customer service. They will be coming to do my tile next week and I can't wait. Request your quote make your call, DO NOT pick another provider for this service. These guys are AWESOME!!! You will not be disappointed!!! I will be a continued customer and referring them to everyone I know...

I had my carpets cleaned by Stuart and his son, and I couldn’t be happier with the experience. They were prompt, friendly, and professional from start to finish. The results were amazing — my carpets look brand new — and they were completely transparent about pricing with no hidden fees. It’s clear they take pride in their work and genuinely care about their customers. I highly recommend them to anyone looking for quality carpet cleaning and excellent service!

Done Your Way Services in Phoenix consistently delivers exceptional results in floor refinishing and resurfacing. Working with Stuart has been a professional pleasure—he is responsive, detail-oriented, and ensures projects stay on schedule. Their expertise and commitment to quality make them a reliable partner for any flooring project. Highly recommended for collaborative business relationships.

Very satisfied with Done Your Way Carpet and Tile cleaning. From the very first contact asking for quote, through helping me understand the different types of services and work required to the final coordination for scheduling, prompt arrival and smooth focused, professional execution of the cleaning. See before and after pictures attached. Looks like new!!

Very impressed with the service! Owner and his son came and were very nice and explained everything they were doing in detail. Carpets went several years without being cleaned and now they look brand new! Grateful for the good job they did!

Stuart cleaned and sealed the tile in my kitchen, bathroom and hallway. He did a fantastic job and the tile looks brand new! He started early as promised and completed the work in a very efficient manner. Thank you, Stuart and Done Your Way Services!! Highly recommend!! 👍🏻

I had a great experience with the company, they were able to come the same day I called, and they were very professional and efficient. Everything was noticeably better afterwards.I also liked that they were very good at communicating and kept me updated. I would definitely use them and recommend them to others.

We had Stuart clean and coat our kitchen,dining,hallway, bathroom and living room floor tile and grout. He started early and completed in a very timely manner. They were very efficient and friendly. He was willing to share his years of knowledge and experience. The tile, even more the grout, looks brand new. Very impressed with our tile floor now. Thank you Stuart and the Done Your Wat team.

Done Your Way Services did an amazing job polishing our stone surfaces. They were professional, thorough, and paid attention to every detail. The results are flawless, and the space looks beautiful. I would definitely use their services again.

Granite Hero’s did an amazing job polishing, and restoring my kitchen and bar countertops. The marble looks brand new again with an incredible shine and smooth finish. Their attention to detail and craftsmanship really stood out, and they were professional throughout the entire process. On top of the quality work, their pricing was very fair and affordable. I highly recommend Granite Hero’s to anyone looking for countertop restoration services.

Eric is amazing!! He fixed our marble table and matched the color perfectly. You can’t even tell!

Erik was on time and delivered the service he promised. He polished my granite countertops and sealed them. Very happy with his service.

Eric did a fantastic job restoring my damaged marble floors! He was punctual, friendly, and efficient. His quote was exactly what I ended up paying, no surprises.

Very Happy with the work Granite Hero and Erik did to help revitalizing our shower and vanity! It feels brand new. I appreciate their attentiveness and communication.

Erik from Granite Heroes was an absolute magician! I had used a very strong grout cleaner that left what seemed like impossible etching on every seam between our marble tiles in our bathroom. Erik was somehow able to make it look better than it did when it was first installed! He was so wonderful to work with, very communicative, and truly went above and beyond. We can't thank Erik enough!